I reserved a room for Friday night over the phone. I told the man taking my reservation that I'm taking my two boys to see Hearst Castle for my son's school report. On Friday night about 30 minutes after the office closed, I arrived to find an envelope on the door with my name on it. There was a sticky note inside telling me that they did not hold my room because my credit card was denied. He did not bother calling me to verify the number or to get another card. I just traveled four hours - 300 or more miles away from home - and he took it upon himself to just give my room away without even calling me!
I am very upset that he would put out a single woman traveling with two children without even calling to give a warning. I went down the street to the Quality Inn and told Neil at the counter my story. He had one room left and without even having to ask, he matched the rate I was going to get at the Silver Surf.









