I made a reservation by phone direct to the hotel in May as my daughter is playing in a soccer tournament today. After our first game, we went over to check in around 2:00 so my daughter could rest before her next game in the evening. We were told check in was not until 3:00, which was fine.
However we were also told that we would all (2 adults, 15 yr old and 10 year old) have to squeeze into a single king bed because our reservation for 2 doubles was not guaranteed.
First we had ever heard of this.
Worse, the room may not be available until 4:00. What happened to 3:00, you ask?
Apparently they granted late check out to a soccer team and the rooms would not be emptied or cleaned until near 4:00.
So, someone else got my room for an hour while we waited in lobby.
Add to that $12 for self parking and $12 for Internet access.
Marriott. Never, never again!
- Also Known As:
- San Ramon Marriott Hotel
- San Ramon Marriott Hotel San Ramon
- Marriott San Ramon
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