I am writing this review having stayed at other Marriott hotels before. The expectation the brand creates is just not fulfilled at the San Ramon Marriott.
The exterior of the hotel and the public areas are maintained to a good standard, however the issues begin with the rooms, facilities and customer service.
The rooms were dated and much smaller than I expected for CA and it would have been nice to have a mirror outside the bathroom for makeup etc.
Internet was charged for in the rooms. I have stayed in very basic hotels that offer this for free. There was no kettle in the room and we were charged for hot water !!!
The most surprising however was that there was no safe in the room. I presumed I had been unlucky so called the reception desk to check but they informed me none of the rooms had safes.
The reception staff didn't seem to know much about the area and to top it all off gave us incorrect information: We asked if there was a Nordstroms close by, the person on reception after supposedly checking online informed us that we had to go into San Francisco city to get to the closest one. Luckily however another guest was kind enough to let me know that there was a Nordstroms in the Stoneridge mall only a 10 minute drive away.
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- Also Known As:
- San Ramon Marriott Hotel San Ramon
- Marriott San Ramon