When you book a Marriott hotel you expect a certain level of service and facilities. Unfortunately neither of these was present.
When booking we had requested a room with two double beds. We also had requested a connecting room with our friends. Upon check-in we were told an interconnecting room was not available. When we went up to our room we found the room had only one bed. We went back down to the reception to complain they changed our to a room to one which had two double beds and was interconnecting to our friends rooms (which was not available 10mins before?). The staff could have saved us and themselves a lot of trouble.
We were disappointed to find that none of the rooms had a safe (even very basic hotels have this facility) and no kettle to make a cup of tea! If you wanted to RENT a kettle it would cost 4 dollars a day! No scales to weigh you luggage before you flight.
The Hotel staff were very polite and courteous, but not very knowledgeable about the local area.
The standard of the rooms was fine and the housekeeping was good, what you would expect from a Marriott. But I think they were preparing early for Halloween this year as there were some cobwebs in the room.
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- Also Known As:
- San Ramon Marriott Hotel San Ramon
- Marriott San Ramon