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All 8 San Ramon hotels

San Ramon Marriott: Traveler Reviews

3.5 of 5
2600 Bishop Drive, San Ramon, CA 94583
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Ranked #4 of 8 hotels in San Ramon
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113 reviews from our community

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Date Rating
London, United Kingdom
1 review
“All style no content!”
2 of 5 stars Reviewed October 17, 2012

Stayed here for four nights for a wedding. Looked promising from the outside and the entrance lobby had a certain grandeur to it but that’s where it ends.

The rooms were a bit dated and beds uncomfortable, not that I wanted to spend all day in bed!!!!

Our room had well matured cob-webs riddled with thick dust. There was no kettle in the room (only a coffee machine) which is not great if you want to drink tea. When asked for hot water, they had the audacity to charge us $1!!!

The iron was rubbish as was the ironing board that was riddled with bumps and holes which made a 'lovely' pattern on my crisp black shirt. There was no room service after 11pm which is quite frankly bizarre in the 24hr culture we live in! Finally, they didn’t have a safe – something that even the most basic of hotels have!

I'm not one to usually complain but I thought it only right to let you all know what we experienced. To put the icing on the cake, they managed to charge my sister's credit card with the full amount due even though we settled the bill by cash. Either they have incompetent staff or their computer system, like the hotel, is very dated!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramongm, General Manager at San Ramon Marriott, responded to this review
October 19, 2012
Your comments are very important to the team here at the San Ramon Marriott. Thanks you for taking the time to let us know how we can improve to better meet your expectations. Although the room décor may not have met your needs, we typically receive comments about how up to date the rooms and corridors look. The hotel is continually investing money in the physical product so that it looks modern and fresh. I apologize that it did not meet your expectations.
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Denver, Colorado, United States
1 review
“Do not order room service”
2 of 5 stars Reviewed October 10, 2012

Wow, really disappointed in the room service experience. The egg white frittata was horrible - the menu says "Egg White Frittata, turkey sausage, avocado, tomatoes" - the frittata did not come with turkey sausage, avocado or tomatoes but instead had small mushrooms and spinach. The frittata was also extremely greasy. Under the frittata on the plate was a solid tablespoon of cooking oil / grease. Someone ordering the egg white frittata is obviously concerned about the health aspects of the meal and the grease is a real turn off.

Stayed October 2012, traveled on business
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Ask RGC37 about San Ramon Marriott
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sanramongm, General Manager at San Ramon Marriott, responded to this review
October 19, 2012
Thank you for taking the time to respond about your room service experience. I have brought this matter to the attention of our chef. Your point is well taken and the quality should have been far better. Generally, we get very positive feedback regarding our food.
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Omaha
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Great Conference Hotel”
5 of 5 stars Reviewed October 5, 2012

My wife and I stayed here for four nights for a conference. The lobby is warm and inviting, the room had a king bed and was well appointed with a rolling desk chair and a comfortable chair as well. We ate in the restaraunt twice and service was efficeint, friendly and quick. Banquet service and food were also great. The front desk people were most helpful and everyone, maids, front desk, waitresses welcomed you. The room was very quiet.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sanramongm, General Manager at San Ramon Marriott, responded to this review
October 19, 2012
Thank you for taking the time to offer such positive feedback. I am delighted that your experience at the San Ramon Marriott was so good.
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Venice
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
“a pet friendly full service Marriott!”
5 of 5 stars Reviewed October 2, 2012

Everything you have come to expect from a full service Marriott like concierge floor amenities, complimentary faxes and business center, yet PET FRIENDLY!!!
Also with exceptional weekend rates since it is a business hotel.

Room Tip: Ask for the concierge floor on a weekend because they probably will give it to you since it is a bus...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Maryland
Top Contributor
77 reviews 77 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
22 helpful votes 22 helpful votes
“Excellent hotel for conference”
5 of 5 stars Reviewed October 1, 2012

My wife and I stayed there two days for a Rose Convention and everything was excellent. The front desk was very helpfull. The room was clean and very confortable. It was quiet and we slept well. My only disappointment was having to pay for internet connection in our room. But this seems to be the rule with higher quality hotels.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sanramongm, General Manager at San Ramon Marriott, responded to this review
October 2, 2012
Thank you for your comments. The team at the hotel really enjoyed hosting your group.
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Additional Information about San Ramon Marriott

Also Known As:
San Ramon Marriott Hotel San Ramon
San Ramon Marriott Hotel
Marriott San Ramon
Address: 2600 Bishop Drive, San Ramon, CA 94583
Phone Number:
Region: United States > California > San Ramon
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in San Ramon
Price Range: $$
Hotel Class:3.5 star (3.5*)
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