Stayed here for four nights for a wedding. Looked promising from the outside and the entrance lobby had a certain grandeur to it but that’s where it ends.
The rooms were a bit dated and beds uncomfortable, not that I wanted to spend all day in bed!!!!
Our room had well matured cob-webs riddled with thick dust. There was no kettle in the room (only a coffee machine) which is not great if you want to drink tea. When asked for hot water, they had the audacity to charge us $1!!!
The iron was rubbish as was the ironing board that was riddled with bumps and holes which made a 'lovely' pattern on my crisp black shirt. There was no room service after 11pm which is quite frankly bizarre in the 24hr culture we live in! Finally, they didn’t have a safe – something that even the most basic of hotels have!
I'm not one to usually complain but I thought it only right to let you all know what we experienced. To put the icing on the cake, they managed to charge my sister's credit card with the full amount due even though we settled the bill by cash. Either they have incompetent staff or their computer system, like the hotel, is very dated!
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- Also Known As:
- San Ramon Marriott Hotel San Ramon
- Marriott San Ramon