As part of a company relocation, I arrived with my family at the hotel after a 7 hour flight and a taxi ride from SFO at about 10:30PM. I had specifically booked a room with 2 queen beds. The Desk clerk looked at us, and said..so you are confirmed for a king size bed. I said the four of us were not looking for a king size bed. We had booked two queens. He says, sorry..sometimes the website makes it seem you have a queen bed, when you do not. Unfortunately I did not have a car or I would have gone to a hilton. I asked the person at the front desk what my options were. He said, we can give you an air mattress to sleep on. I told him .. I was not at his hotel to sleep on an air mattress. After saying that I had booked a double room and wanted one, then they gave me an additional room at half price. I took it for the time being because I needed to move forward. However, I feel it is very strange for a hotel to say we may or may not give you a double bed on arrival when my reservation was for a double bed room.
I've traveled for many years and stayed at many many hotels. Mostly a hilton fan. I have never encountered this issue. I regret my brief foray into the world of Marriott. Back to Hilton for good.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Marriott, Travelocity, Tingo, BookingOdigeoWL, Reservation Counter, Priceline, Agoda, Hotels.com, Venere and Otel so you can book your San Ramon Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- San Ramon Marriott Hotel San Ramon
- Marriott San Ramon