We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful!” 5 of 5 stars
Review of Four Points by Sheraton San Rafael

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Four Points by Sheraton San Rafael to your Saves list
Four Points by Sheraton San Rafael
3.5 of 5 Hotel   |   1010 Northgate Drive, San Rafael, CA 94903   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #5 of 8 Hotels in San Rafael
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Beautiful!”
5 of 5 stars Reviewed April 11, 2014

We decided to stay here rather than in San Francisco itself ! What a good move. Less than 20 minutes from the Golden Gate Bridge set in stunning surroundings was this lovely hotel. The staff, rooms, pool, breakfast were all brilliant and to top it all Macys is just over the road? Perfect!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review, April 21, 2014
Thank you for sharing your comments! We're glad you enjoyed your stay and our amenities. We will be renovating later this year and hope you will come back to see our new look! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

395 reviews from our community

Traveler rating
    88
    136
    89
    50
    32
See reviews for
107
97
37
95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Carmel, California
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 10, 2014

This is the second closest higher end hotel to the Infineon Raceway. The closest was booked, so we ended up here. I like this chain anyway, so we didn't mind.
This hotel needs a face lift here and there, but all together is a nice one.
Room was a normal sized one, with a smaller than normal bathroom. For some reason, the wall-tile in the bathroom was painted over.
Everything was kept clean and functional, but the furniture and the carpet seemed a bit old and used. There was a gap between the heating/air unit and the wall. Walls are well insulated, with double pane windows. Our room faced the freeway, but we could not hear it.
The bed was firm and comfortable with good soft bedding. Pillows were a bit too big and bulky for my taste,but some may like it that way.
Room was equipped with everything except micro and refrigerator. Free Wi-Fi is included, but it was slower than 4G for me, so I didn't use it.
Our room did not include free breakfast, but there is a restaurant on the lobby floor, that serves breakfast. They charged $15 per person for a very standard breakfast buffet. I would suggest to order A'la carte.
The hotel has a small exercise room, a nice sized pool and jacuzzi. We didn't have time to use them, but they looked fine.

Reception area was clean. Staff was very polite and helpful.

Room Tip: Room 349 faced the freeway, but was quiet
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review, May 19, 2014
Thank you for sharing your comments with our team. We do review every survey that we receive. Comments are shared with ownership and capital improvements have been planned. We will spend the remainder of 2014 making improvements to our hotel to enhance the experience for all of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Top Contributor
114 reviews 114 reviews
16 hotel reviews
Reviews in 53 cities Reviews in 53 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 17, 2014 via mobile

We used this property as base for commuting into San Francisco for a week while visiting our daughter. It is a nice 35 minute drive (outside of rush hours) to the central City. Public areas and rooms are nice but HVAC system could use some upgrading. Platinum members get free breakfast and sometimes free bottled water in the room daily. Otherwise, full breakfast is $15. Staff was responsive to any issues we had. Restaurant staff was very friendly but could use some additional training. Yes, we would use this hotel again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review, April 1, 2014
Thank you for sharing your comments about your recent stay with us. We are happy to hear our hotel met your expectations and that our location was convenient for you to visit your daughter. At Four Points, all guests receive free bottled water in their room. We apologize if your water bottles were not replenished daily. We will be sharing your feedback in our next team meeting. Thank you for staying with us and we hope to welcome you back again the next time you're in town to visit your daughter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2014

We stayed here because we are SPG members and were looking for a "homebase" to tour wine country. Though I would've preferred to stay right in Napa, unfortunately, due to availability we had to look out side of the Napa area. This hotel ended up being the perfect location! From this hotel we were able to drive and tour all the vineyards we wanted to. There are plenty of restaurants in San Rafael. The hotel was clean, comfortable and the staff were great. Our second day we spent by the pool. Our only issue was the lack of towels by the pool, which was immediately remedied. I would definitely stay again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review, May 19, 2014
Thank you for sharing your experience on Trip Advisor. We are glad to be of service centrally located in Marin County. Our team is happy to hear that your trip was a success. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seguin, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2014

Rooms are comfortable and generously sized. Staff are helpful and polite. There are many restaurants in nearby San Rafael, and the hotel is easily reached from the freeway. The breakfast buffet is not fancy but has sufficient variety. Would stay again.

Stayed March 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this review, May 19, 2014
Thank you for taking the time to review our hotel. We are very proud to be in such a wonderful location. We take our breakfast service and offerings seriously. Our Chef is always striving to be the best. I hope you will visit us again and enjoy the morning break fast buffet again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden Beach, FL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here because it was close to friends, and in many ways the hotel was a typical Four Points, but two aspects deserve mention--one positive and one negative. On the downside, the hotel has a poor excuse for a fitness center: a room barely big enough to house a recumbant cycle, a treadmill, and a yoga mat. On the plus side, though, we were VERY pleased with the food, particularly the steak we had for dinner and the free wings and beer when we arrived!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review, February 27, 2014
Thank your your recent review. We are pleased to hear that you enjoyed your stay with us, and that you were able to join our team for a Best Brews™ evening reception, featuring craft beers and appetizers. We love getting to connect with our guests during their stay, and look forward to connecting again on a future trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 19, 2014

Excellent service, and very accommodating staff. When checking in you get to spin a wheel for potential extra Starwood Points, nice touch. Dinner at the bar was very reasonable with a very nice wine list selection.

Room Tip: Ask to be on the side away from Freeway
See more room tips
  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki_Por, Guest Relations Manager at Four Points by Sheraton San Rafael, responded to this review, February 27, 2014
We appreciate your time in leaving us a review. We are pleased to hear that you enjoyed your stay, and our staff was able to make you feel at home. We look forward to welcoming you back on your next trip to San Rafael.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Four Points by Sheraton San Rafael? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Drive, San Rafael, CA 94903
Phone Number:
Location: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
Official Description (provided by the hotel):
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, BookIt.com, Starwood, Despegar.com, Hotels.com and Priceline so you can book your Four Points by Sheraton San Rafael reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton San Rafael Hotel San Rafael
4 Points By Sheraton San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton San Rafael, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.