The website and photos are completely false. The hotel is not located by water or an inn, but rather a run down, filthy dump in the middle of a dangerous industrial park along side a highway. I have never seen such false advertising. Unfortunately, my car broken down traveling through San Rafael. My Navigation system directed me to a garage on the same street. I called every hotel in San Rafael first only to find all of them booked. This motel was my last resort because of the neighborhood, but the worst was inside. The sheets and pillowcases from the PREVIOUS guests were still on the bed. I immediately complained and the owner brought me a sheet to cover the fillthy sheets (didn't offer to change them or honor my request for a new room), another phone call and trip to the front desk to get clean pillowcases to put over the filthy ones, carpet full of crumbs and food, sink, vanity and both tubs with filth and hair. Every surface with filthy. No security lock on door. The worse was the fleas and bugs that starting biting when I turned the lights out. Left hotel full of flea bites and fleas. There wasn't even a box of Kleenex. Slept on top of the clean sheet and used my clothes as covers. Did not shower or sleep due to bugs biting and noise from highway. Hotel promised me a full refund and I have not yet received after one week. Contacted BBB and Chamber of Commerce for help. If my car wasn't broken down, i would have walked out immediately. If the neighborhood wasn't so dangerous, I would have slept in my car. After this experience, I should have stayed in the car. At least I wouldn't have to get rid of fleas now and waste my energy fighitng this dishonorable establishment for the refund I was promised. Disgrace to hotels every where and an insult to any traveler.
I cannot imagine that any of these positive reviews are from actually guests. They must be written by the same people who created the bogus website.
Go elsewhere. If you are desparate enough to stay, examine room prior to check in and pull down cov...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.