We have been to many different locations for this restaurant chain in the Bay Area, but mostly we go to the San Rafael location as it is closest to our home. The food is always good and there is lots of it. The problem is the service. At the San Rafael location the service is either wonderful or poor. Case in point, my wife and I get the same thing each time. It can take 7 to 10 minutes to get the food to the table, after ordering. Monday it took a half hour. The place was not busy, the staff just wasnt willing to make an effort. We have had nothing but GREAT service at the other locations... As for the food, I highly recommend the Nachos, crispy cheese, combo platters and the Steak. My wife loves the Tostad Salad
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