I left my laptop locked at the hotel (during my 6 week stay while going thru a medical procedure i was trying to keep my family close to me) my husband came home and because the laptop was on and open he saw the maid knock over my laptop. When we complained and were told that we would have no problem. My husband saw it so no problem!!!!! Yes problem!
They stated after I went home that unless my husband knew exactly the time by the minute,THE TIME BY THE MINUTE i would not be reinbursed even thou he saw it, even thou we could say the day and the time of between 9-11am it didn't mattter. They wouldn't do ANYTHING.
This was not the only problem.......they overcharged my visa by $547. NO EXCUSES!!!! the management needs to go!
- Official Description (provided by the hotel):
- Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 miles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. ... more less
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- Also Known As:
- Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
- Residence Inn San Mateo
- San Mateo Residence Inn