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“Excellent Service by Front Desk staff at Residence Inn” 5 of 5 stars
Review of Residence Inn San Francisco Airport/San Mateo

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Residence Inn San Francisco Airport/San Mateo
3.0 of 5 Hotel   |   2000 Winward Way, San Mateo, CA 94404   |  
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Ranked #3 of 13 Hotels in San Mateo
Certificate of Excellence 2014
San Mateo, California
2 reviews
“Excellent Service by Front Desk staff at Residence Inn”
5 of 5 stars Reviewed September 6, 2013

Finally I completed by one year of stay in Residence Inn and it still feels like as if I am at home.
The staff at the hotel has already set the bar high and every time they raise the bar a notch higher.
In my latest experience, I had by mistake not updated by checkout date and then got a call from front desk that today is my check out date and they wanted to see what time I will be checking out.
On my request, The ever so gracious and cheerful James (Who mans the front desk) took care of it, got me extended in the hotel and that too at the current rate. This all happened just over a single phone call. No hassle for me despite the fact that the Hotel is totally booked due to upcoming activities in Bay Area. I was amazed by the level of promptness and courtesy towards the guest.
The new thing that this hotel has started is serving more Veggie and healthy food which is wonderful.

Having stayed in multiple hotels across the world, I would say that this is one the best Hotels and the staff is 5 star.

Room Tip: Ask for a room that are on the First floor.. Give more privacy.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, September 9, 2013
Good day Mr. Vikas,
Thank You very much for taking the time and expressing the level of service you have received from our Property. I am glad to hear that James and the rest of my Staff has set the bar high and met all of your expectorations. We thrive ourselves on being the best when it comes to customer service and I thrill to hear that we have done so in your case. I will share this with my entire staff. If there is anything else I can assist you with please feel free to contact me.
Francisco Cruz,
General Manager
sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2013

We recently stayed at this properly for 4 nights. It was very convenient. There is some generic shopping very close (Target, etc.) but the real pleasure was the short drive to downtown San Mateo. Couple of great coffee spots...Three Bees and Kaffeehaus. A wide variety of restaurants and a wonderful upscale grocer (Draegers). Also just a couple of miles from Seal Point Park on the bay which is a great place to walk and watch flights coming into San Francisco. about 15 miles to Stanford University and about 18 miles to San Francisco, about 20-25 minute drive to Half Moon Bay. It was just a perfect location.

The hotel is clean with well kept grounds, room was clean and the property was very quite and the staff was very helpful and friendly. We will definitely stay there again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, September 5, 2013
Good day Judy,
First of I wanted to thank you for writing a review about your recent stay with us. I am thrilled to hear that our Hotel was perfect for you and you’re Family on your most recent stay. Looks like you guys got to experience a lot of the little shops and nearby attractions that we have. We pride ourselves on providing our Guest the most relaxing, comfortable, and service so memorable and I am glad to hear that my staff met all of your expectations. I hope to see you on your next trip to our area. If there is anything I can assist you with further please feel free to contact me.

Francisco Cruz
General Manager
Sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaysville, Utah
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 30, 2013

Plenty of room for our whole family, breakfast and dinner, and friendly, helpful staff. For the price, I couldn't believe it. I would definitely stay here again. My kids enjoyed going to the sport court to release some energy when it was not warm enough to go to the pool.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, September 5, 2013
Good day,
I hope you are having a terrific Thursday; I wanted to thank you for taking the time a writing a review for our property regarding your recent stay. This information will go a long way as it will help us continue or improve on the services that we provide to our Guest. I am glad to hear that you and your Family took full advantage of all the amenities we have to offer and that you all enjoyed your recent stay. I will pass this along to my Staff and hope to see you on your next visit to our area. If there is anything I can assist you with please feel free to contact me.

Francisco Cruz
General Manager
Sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 26, 2013

I have stayed at other residence in properties in and around 40+ miles of the hotel. And my favorite has always been Residence Inn. I have stayed here for almost 5-6 times as of now.

Except for the glass doors which give you an unsafe/some one is watching you feeling, the place is awesome.

Prompt responses from the staff. When my water heater was down, they immediately directed me to another room for bath (until my unit was fixed well they could have changed my room too but that did not happen and i am not complaining too).

The breakfast is also pretty much close to what I could eat.

Good parking space.
Awesome beds (in the single units; while the ones in penthouse are bad).
The alarm clocks are old styled and crappy in most of my visits.
Most of the kitchen utensils are sometimes practically unusable. The utensils when I try to use them for boiling vegetables, it turns multiple colours (red to black). I do not like microoven cooked food.
The soaps, shampoos are not replenished in the last day of the stay (I do not know why such a decision was taken). I stay sometimes for more than 3 weeks and even then this happens.

Room Tip: Try avoiding the rooms near the roads, you could hear the noise from the highways.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, August 29, 2013
Good day Sir,
Thank You for taking the time and writing a review in regards to your recent stay and our property. I am glad to hear that you enjoy your stay with us and we are your prefer Hotel when you are in the area. It is refreshing to hear that my staff took care of you when you experienced a problem in your suite, but I am also disappointed to hear that we have not met or exceeded your expectations. I agree with you we have fallen short on some of the amenities we provide. I want to inform you that I am the new General Manager at this property and changes are taking place that will improve our services and the expectations of our Guest. I want to thank you for providing me with honest feedback as this will only help us get better and improve. If there is anything I can assist you with please feel free to contact me

Francisco Cruz
General Manager
sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanjing, China
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 24, 2013

Don't expect 5 star amenities, but rooms were clean, staff was friendly and location is wonderful. Stayed in a room with 2 levels with 5 of us total and it worked great for this. Likely when coming back to San Fran we will stay here.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, August 29, 2013
Good day Sir,
First of I would like to thank you for taking the time and writing a review of your recent stay with us. I am also glad to hear that the room type we provided you worked great for you and your party. I am also glad to hear that when you return to the area you will stay with us again. If there is anything else that I can do to assist you and to make sure we meet all your expectations please feel free to contact me.

Francisco Cruz
General Manager
sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed August 9, 2013

I have stayed at numerous Residence Inn hotels around the country. This one is average and has both good and bad things.

Good:

1. Location of this hotel is great. It is relatively close to the airport (SFO), during the weekend it's only 6-7 min drive, but if you rent a car, you need to account for tram transfer from the car rental return which is approximately 20 min. to the airport (it takes 30 from the airport to the car rental garage). I drove early Monday morning, and there was no traffic to the airport. I imagine it gets worse later in the day. This hotel is also not too far from San Francisco, while also not too far from Santa Cruz and Southern little towns.
2. Breakfast is great. There is a nice variety of hot and cold things for everyone's taste (eggs, bagels, yogurt, fresh fruit, make your own waffles...to name a few).
3. Rooms are decent size, although on a smaller size compared to the other Residence Inns.
4. The unit we had was really clean.
5. It's nice that it's a bunch of little townhouses, vs. a hotel, so there is less noise from slamming the doors at night and early morning, so all in all a lot quieter then other Residence Inn that are more like a hotel.
6. Staff at this hotel was helpful and polite.

Bad:

1. They allow dogs, so people below us had a barking dog.
2. Even though they new that there are three people in the room, the cleaning lady kept leaving us only two bath towels! That was really annoying. On top of that, since I stay a lot at Marriott hotels, in my profile it states to leave extra towels, which obviously no one read.
3. The bottom units don't seem very safe if you are alone, since there are glass doors and windows, and anyone can walk through the property.

Room Tip: Request upper unit, away from the volleyball court.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, August 15, 2013
Good day,
First of I want to thank you for taking the time and writing a review about your recent stay with us as this will help us to continue doing what our Guest love about our Hotel and improve on the areas that we are underperforming. I am glad to hear that you enjoyed your recent stay with us and that this location and the amenities we offer were perfect for you. I do apologize for the guest pet that did not allow you and you’re Family to enjoy your stay even more. I will also bring it up with my Housekeeping Team about making sure that they replenish the room with the amenities according to the number of people occupying the suite. Once again thank you very much for this helpful information that will only allow us to get better. If there is anything else I can assist you with please feel free to contact me.

Francisco Cruz
General Manager
Sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Lima, Peru
1 review
4 of 5 stars Reviewed August 4, 2013

We consistently choose this hotel for 2 reasons: the separated kitchen & the staff. This time all rooms were booked and we took to an extended stay america which also has in-room kitchens but were too cramped next to the beds, thankfully a room opened up at the residence inn and they were very helpful in accommodating us. That being said, the only caveat I foresee is the price ratio for the area, if the price per room keeps increasing and the amenities don't improve (i.e. dedicated high speed wi-fi, more or better staff organizational planning to move luggage and avoid misplacing personal items) the surrounding properties will look more appealing. The re-model has updated the look without making me feel out of place, plus with the complimentary breakfast buffet and afternoon meals the only reason to leave the hotel is for work or shopping/sightseeing/etc. Plus the extra amenities such as the pool, BBQ area, volleyball/basketball/tennis courts maintain a family friendly/healthy atmosphere.

Room Tip: 2nd floor units are roomier and mostly lofts which maintain a separate living area, office area &...
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanMateoGM, General Manager at Residence Inn San Francisco Airport/San Mateo, responded to this review, August 15, 2013
Good day Mr. Phillip,
Thank you very much for taking the time and writing a review about your recent stay here with us. I also wanted to say I am truly sorry for the inconvenience and lack of service you received from the Hotel and my Staff I will definitely bring this up to them to make sure we correct the issue's and improve our service so that our Guest always keep coming back. I am Glad to inform you that we are making several changes to the amenities that we provide our Guest and retraining our Staff to provide 100% satisfaction to all of our Guest and their needs. Once again Mr. Phillip I apologize for getting your stay with us not off to a good start. If there is anything else I can assist you with please feel free to contact me.

Francisco Cruz
General Manager
sanmateogm@ih-corp.com
650-574-4700 Ext.400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Francisco Airport/San Mateo

Address: 2000 Winward Way, San Mateo, CA 94404
Location: United States > California > San Mateo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Francisco Airport/San Mateo 3*
Number of rooms: 160
Official Description (provided by the hotel):
Thrive on Long StaysBook your 2012 US Open stay at our newly Renovated Residence Inn by Marriott San Francisco Airport/ San Mateo hotel located 8.6 miles from San Francisco International Airport (SFO) and 20 miles from the tournament! Spacious suites with separate living and sleeping areas, fully equipped kitchens, and free high-speed Internet access provide guests the perfect extended stay accommodations. Join us for a complimentary breakfast buffet and light dinner Mon-Thurs evenings in our Gatehouse. Bridgepointe and Hillsdale Shopping Centers conveniently located to our hotel. Hotel is near many excellent golf courses including Mariners Point and Poplar Creek. Fun is found at attractions Malibu Grand Pix Go-Kart & Golf, San Mateo Expo Center, Coyote Point Recreational Area and San Francisco's major league sports events at Candlestick and AT&T Park. After all this excitement relax in the pool, spa and Sport Court at the Residence Inn by Marriott San Francisco Airport San Mateo hotel. ... more   less 
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Also Known As:
Residence Inn San Francisco Airport/San Mateo Hotel San Mateo
Residence Inn San Mateo
San Mateo Residence Inn

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