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“Free Parking, Clean Rooms, Friendly Staff” 4 of 5 stars
Review of Hilton Garden Inn San Mateo

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Hilton Garden Inn San Mateo
3.0 of 5 Hotel   |   2000 Bridgepoint Circle, San Mateo, CA 94404   |  
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Ranked #1 of 13 Hotels in San Mateo
San Mateo
1 review
“Free Parking, Clean Rooms, Friendly Staff”
4 of 5 stars Reviewed October 9, 2013

Came here with the gf one night when we needed a place to crash for a few hours before we had to both get up for work. I pulled up into the Hilton, and was easily able to take my pick of parking spots. They have an extensive parking structure located behind and to the side of the hotel as well as ground floor parking in the front. Best of all, parking is free (unlike the Marriott)!

The pricing is rather expensive if you don't book ahead of time. But that was to be expected. I paid nearly $300 for a 2 queen bed room (only room they had left apparently) but was offered a discount since we were checking in at like 3am in the morning and was leaving in 6hrs.

They have a beautiful fountain in the lobby area, and the hotel floor itself is massive! I've been here in the past for conventions and it is easy to get lost in here. The hallways are clean and modern, and the rooms itself are warm and inviting. The beds are soft, though I miss the mints on the pillow. The room comes with your standard coffee/tea packets + coffeemaker, mini bar food (very pricey like all mini bar food), and flat screen TV.

There is plenty of shopping available nearby at the Bridgepointe Shopping Center with various dining establishments located within. Or if fast food is more your style, there are several fast food chains located in the opposite direction.

Overall I would recommend this place if you are looking for a place to stay near this area and are able to secure more affordable rates ahead of time.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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301 reviews from our community

Traveler rating
    147
    111
    27
    11
    5
See reviews for
71
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 8, 2013

Great place to stay. Very clean, restaurant food was wonderful and prices not too high. Room was excellent. Will definitely stay here again. Easy to park and they did not charge for parking. Easy to check in and out. The bed was very comfortable. Really enjoyed the whole stay.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simsbury, Connecticut
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 6, 2013

Very clean, big breakfast, very nice waiter, quiet room. Free parking, free internet. Well stocked pantry sale items. Good chef salad.
Shuttle service to and from airport.
Pool is very small and in odd public location.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2013

Reception gave us different room than what was reserved then tried to blame 3rd party booking (Travelocity or hotels.com, can't recall which) for the screw up. Denied they had the room then, miraculously, made it available but not until we went through all the motions of dragging luggage to room, discovering for ourselves and coming back down to get room changed. Courtesy of informing us at check-in would've been a little better.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2013

Not what we expected from Hilton brand. Positives: clean, friendly staff, quiet. We liked the location due to distance from the airport and some average shopping and restaurants; Negatives: outdated decor, just felt like too many people went throught there over the years; toilet out of order, small bathroom, overpriced. Breakfast should have been included for that price.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 26, 2013

HGI San Mateo is my family's home away from home when traveling to the Bay Area. It is located 15 minutes south of SFO and has many restaurants and shops within walking distance. The atmosphere is very laid back and the rooms are very comfortable. Although not a five star hotel, the attentiveness of the staff and personalized service still leaves you feeling quite special every stay. Moreover, it centrally located whether you are going to Silicon Valley (30 mins), Stanford(15 mins), SanFrancisco (45 mins) or one of several shopping outlets all less than an hour away.

Upon your return from a busy day, chocolate chip cookies are waiting for you to help you unwind and settle down. The beds also have the perfect blend or softness and firmness to ensure a good night rest. All these little touches and good service leave you wanting to come back again and again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lafayette, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 18, 2013

The hotel was fine for what we had planned. We were celebrating a marriage! The room was clean and the bed was comfortable. the breakfast that came with the room was really good, with lots of food choices. El Torrito is right down the street which was nice. Home Depot is right next door, but didn't bother us at all.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Mateo

Address: 2000 Bridgepoint Circle, San Mateo, CA 94404
Phone Number:
Location: United States > California > San Mateo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 
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Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo

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