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“This hotel was great for the price!” 4 of 5 stars
Review of San Mateo SFO Airport Hotel

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San Mateo SFO Airport Hotel
2.5 of 5 Hotel   |   350 North Bayshore Blvd, San Mateo, CA 94401 (Formerly Comfort Inn Airport South)   |  
Hotel amenities
Ranked #8 of 13 Hotels in San Mateo
Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“This hotel was great for the price!”
4 of 5 stars Reviewed 3 weeks ago

I took a long weekend trip for my birthday in October 2014. I completely forgot about this hidden gem! The room was just as clean and nice as any Marriott but much less expensive! The free breakfast was not limited to the standard continental of stale muffins and bulk cereal. This spread had every thing from eggs, bacon and sausage to make your own waffles! This was an added bonus to our hotel stay!

Room Tip: It is a secured building at night so I think any room would be fine!
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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66 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Orange, California
Top Contributor
132 reviews 132 reviews
31 hotel reviews
Reviews in 48 cities Reviews in 48 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Budget hotel with airport shuttle to SFO and breakfast.

We had to spend a night because we missed a connecting flight so the airline paid for a stay here.

We waited about 20 mins for the shuttle and it was a 10 min ride from SFO (make sure to reserve your spot at the Front desk as it's limited seating and leaves every half hour)

Our room was right above the Front Desk and the corridors are outside and looked kinda dirty (it was a rainy night though). The front desk lady was friendly and efficient.

The room was a good size and clean, although it had old furniture. The bathroom had bath & body products. There was a green flashing light by the door which we were too tired to figure out how to turn off so it just flashed the entire time we were there.

The key cards, shuttle and note pads had a Holiday inn logo. I read they're of the same owners. Phones have a comfort inn logo covered with masking tape, haha.

Overall a decent place to spend a quick night. Just dont expect luxury.

Stayed May 2015, traveled with friends
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Sacramento, CA
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is OK if you have a car. It's right on 101, so it can be noisy. Older facility, worn but clean. Room is on the small side, but the bed is comfortable. Bathroom is small, water pressure pretty bad. Breakfast is OK -- standard Costco fare, but the self-serve waffles are delicious. Staff is amazingly nice and cordial. Very attentive to our initial difficulties with a room. Overall grade would be a C, but I dropped it to a C- because of parking. There are a LOT of cars on the site, and it can be difficult to find a place to park. Might be because guests can leave their cars here when they fly out of SFO. Makes it very difficult for those of us who remain here. I got an OK deal through Hotwire -- but probably wouldn't have stayed here if I knew what I was getting.

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kobe
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 5, 2015

There is usually only one major reason someone checks in at an over-priced airport hotel: reliable (and secure) access to the airport.

Though the San Mateo SFO Airport Hotel is is physically near the airport, it is not in a convenient location. Many other hotels in the area are within walking distance to restaurants, closer to BART or Caltrain, or a much shorter taxi ride from the airport.

Most likely, when you are selecting an airport hotel, you want guaranteed, timely access and you want to feel that your belongings are secure that last night before your flight, but this is where the San Mateo SFO Airport Hotel was most deficient.

On the positive side, the hotel was reasonably quiet, the beds were OK, the breakfast was a little more extensive than others but mediocre, and the room quality was about what you would expect for a super budget hotel. Given that room conditions can be much better for only $15 to $20 more, it might be worth paying extra to avoid a non functioning heater, extremely low shower pressure, worn interior, etc unless you are on an extremely tight budget. Someone partially opened the adjoining door from next door room while we were inside, which was slightly blocked by a chest of drawers that had been pushed in front of the door. Apparently the door was left unlocked when we checked into the room. Paying slightly more for security might be worth the while, though I’ve done better with hotels closer to the airport at an actually lower cost.

With the exception of one older woman at the counter who provided adequate, and slightly friendly service, other employees were surly, curt and went out of their way to avoid the slightest amount of eye contact. The front desk often had multiple people waiting in a lengthly line for a single hotel employee and the front desk didn't answer phone calls from the room.

The airport shuttle is the least dependable part of our stay. We were told that the shuttle was scheduled to arrive at the hotel every half hour, but the shuttle is actually shared with the Holiday Inn and will only stop at the Airport Hotel if space is reserved in advance. Unfortunately, the shuttle is often full and we ended up using a taxi the first time we needed to get to the airport. Trying to reserve a shuttle is a greater challenge: there can be a long wait at the front desk and the front desk doesn't appear to answer phone calls from the rooms. If you manage to get a shuttle, your experience could be much worse. A surly driver arrived on time, but before our eyes roughly, needlessly and systematically “threw” each of our 5 bags (one of which carried fragile items) into the back of the van. When we arrived at the airport the driver shut the door on me while I was trying to exit the van and then shut the door on me when I was trying to retrieve my bag from the back, and then shut the door on me again while I was trying to retrieve an additional bag. From my impression, I was wondering if the driver was actually trying to appear hostile to the hotel guests. From the large portion of unsuspecting international travelers bound for their home countries, he probably felt like he could get away with it. An older couple politely thanked the driver upon exiting, but I’m not sure they were even acknowledged.

With so many options in the area, I can almost guarantee a better experience at one of the many hotels surrounding the area. In fact, you might consider staying at a much more enjoyable hotel in San Francisco at a lower cost and simply pay $40 for a much more reliable taxi.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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Arizona
Top Contributor
71 reviews 71 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed at the San Mateo SFO Airport Hotel after missing our flight because of weather delays. We called late in the afternoon and booked the hotel sight-unseen. (Many we had called were already booked.) We caught the hotel shuttle and got to the hotel fairly quickly. It was actually quite nice, reasonably priced, and next door to a Holiday Inn, which had a restaurant and bar. Happy Hour wine was only $3.00 a glass, a pleasant surprise. We made arrangements for the airport shuttle the next morning. It arrived on time and quickly got us to the airport. If you’re looking for a no-frills airport hotel, this fits the bill nicely.

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2014

Best priced but book early with breakfast. Shuttle can bring you to the rentals, BART (Bay Area Rapid Transit to the airport and anywhere in downtown and ajoining suburbs quickly. BART accepts credit cards but bring cash too.

Room Tip: Upper floor near elevator with site of the parking and lobby across the main hotel.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willows, Ca
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 17, 2014

This is an older facility that offers an inexpensive place to stay for people traveling out of SFO. The complimentary buffet and friendly staff were an unexpected plus. The location is adjacent to the Bayshore freeway in a working class area, but felt secure.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about San Mateo SFO Airport Hotel

Address: 350 North Bayshore Blvd, San Mateo, CA 94401 (Formerly Comfort Inn Airport South)
Location: United States > California > San Mateo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Mateo SFO Airport Hotel 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Comfort Inn Airport South Hotel San Mateo
Comfort Inn San Mateo
San Mateo Comfort Inn

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