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“Not whatsoever worth it.” 1 of 5 stars
Review of San Mateo SFO Airport Hotel

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San Mateo SFO Airport Hotel
2.5 of 5 Hotel   |   350 North Bayshore Blvd, San Mateo, CA 94401 (Formerly Comfort Inn Airport South)   |  
Hotel amenities
Ranked #8 of 13 Hotels in San Mateo
Kobe
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Not whatsoever worth it.”
1 of 5 stars Reviewed March 5, 2015

There is usually only one major reason someone checks in at an over-priced airport hotel: reliable (and secure) access to the airport.

Though the San Mateo SFO Airport Hotel is is physically near the airport, it is not in a convenient location. Many other hotels in the area are within walking distance to restaurants, closer to BART or Caltrain, or a much shorter taxi ride from the airport.

Most likely, when you are selecting an airport hotel, you want guaranteed, timely access and you want to feel that your belongings are secure that last night before your flight, but this is where the San Mateo SFO Airport Hotel was most deficient.

On the positive side, the hotel was reasonably quiet, the beds were OK, the breakfast was a little more extensive than others but mediocre, and the room quality was about what you would expect for a super budget hotel. Given that room conditions can be much better for only $15 to $20 more, it might be worth paying extra to avoid a non functioning heater, extremely low shower pressure, worn interior, etc unless you are on an extremely tight budget. Someone partially opened the adjoining door from next door room while we were inside, which was slightly blocked by a chest of drawers that had been pushed in front of the door. Apparently the door was left unlocked when we checked into the room. Paying slightly more for security might be worth the while, though I’ve done better with hotels closer to the airport at an actually lower cost.

With the exception of one older woman at the counter who provided adequate, and slightly friendly service, other employees were surly, curt and went out of their way to avoid the slightest amount of eye contact. The front desk often had multiple people waiting in a lengthly line for a single hotel employee and the front desk didn't answer phone calls from the room.

The airport shuttle is the least dependable part of our stay. We were told that the shuttle was scheduled to arrive at the hotel every half hour, but the shuttle is actually shared with the Holiday Inn and will only stop at the Airport Hotel if space is reserved in advance. Unfortunately, the shuttle is often full and we ended up using a taxi the first time we needed to get to the airport. Trying to reserve a shuttle is a greater challenge: there can be a long wait at the front desk and the front desk doesn't appear to answer phone calls from the rooms. If you manage to get a shuttle, your experience could be much worse. A surly driver arrived on time, but before our eyes roughly, needlessly and systematically “threw” each of our 5 bags (one of which carried fragile items) into the back of the van. When we arrived at the airport the driver shut the door on me while I was trying to exit the van and then shut the door on me when I was trying to retrieve my bag from the back, and then shut the door on me again while I was trying to retrieve an additional bag. From my impression, I was wondering if the driver was actually trying to appear hostile to the hotel guests. From the large portion of unsuspecting international travelers bound for their home countries, he probably felt like he could get away with it. An older couple politely thanked the driver upon exiting, but I’m not sure they were even acknowledged.

With so many options in the area, I can almost guarantee a better experience at one of the many hotels surrounding the area. In fact, you might consider staying at a much more enjoyable hotel in San Francisco at a lower cost and simply pay $40 for a much more reliable taxi.

  • Stayed March 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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61 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Arizona
Top Contributor
70 reviews 70 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 25, 2015

We stayed at the San Mateo SFO Airport Hotel after missing our flight because of weather delays. We called late in the afternoon and booked the hotel sight-unseen. (Many we had called were already booked.) We caught the hotel shuttle and got to the hotel fairly quickly. It was actually quite nice, reasonably priced, and next door to a Holiday Inn, which had a restaurant and bar. Happy Hour wine was only $3.00 a glass, a pleasant surprise. We made arrangements for the airport shuttle the next morning. It arrived on time and quickly got us to the airport. If you’re looking for a no-frills airport hotel, this fits the bill nicely.

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2014

Best priced but book early with breakfast. Shuttle can bring you to the rentals, BART (Bay Area Rapid Transit to the airport and anywhere in downtown and ajoining suburbs quickly. BART accepts credit cards but bring cash too.

Room Tip: Upper floor near elevator with site of the parking and lobby across the main hotel.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willows, Ca
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 17, 2014

This is an older facility that offers an inexpensive place to stay for people traveling out of SFO. The complimentary buffet and friendly staff were an unexpected plus. The location is adjacent to the Bayshore freeway in a working class area, but felt secure.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 13, 2014

I was in SF for business and I needed a place close to the airport to spend a couple of nights before an early flight. This hotel is close to the airport, has a good price, is clean and the breakfast is not bad. It was a pleasant stay, apart from the fact that the wifi comes and goes.

One thing: if you use the shuttle to the airport, book it 30min before you actually need it. I took the shuttle a few times and it was always 15-20 min late.

Overall, a good place to stay if you need to be close to the airport.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 10, 2014

I stayed here as part of my visit to Frisco. The price was just right for a person who has a car available.
I was commuting in and out of the city, but the price compensated for that.
The breakfast was good. Very close to the airport.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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obr2000
Top Contributor
51 reviews 51 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 30, 2014

Very convinient if you arrive SF after a long haul flight or if you have get up for an early flight. The hotel is a bit outdated but clean. The highway is nearby but did not really causing any problems with regards of sleeping. The aircon unit is from the last century and very loud would not stay there in Summer

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Mateo SFO Airport Hotel

Address: 350 North Bayshore Blvd, San Mateo, CA 94401 (Formerly Comfort Inn Airport South)
Location: United States > California > San Mateo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 13 Hotels in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Mateo SFO Airport Hotel 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Comfort Inn Airport South Hotel San Mateo
Comfort Inn San Mateo
San Mateo Comfort Inn

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