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“Nice Marriott” 4 of 5 stars
Review of San Mateo Marriott San Francisco Airport

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San Mateo Marriott San Francisco Airport
4.0 of 5 Hotel   |   1770 South Amphlett Boulevard, San Mateo, CA 94402   |  
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Ranked #6 of 13 Hotels in San Mateo
Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Nice Marriott”
4 of 5 stars Reviewed September 22, 2013

Nice Marriott with excellent staff. Room was very clean, crisp sheets, large bathroom with big counter. I appreciated that the AC could be set very low as I like to sleep in a cold room. Everyone on staff I interacted with was very professional and provided good service without being intrusive. I will definitely stay there again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, October 12, 2013
Dear lala085,

Thank you for choosing our hotel on your recent visit from Philadelphia. We are thrilled that you and your family will definitely stay with us again. It was our extreme pleasure to provide you with the excellent service and comfortable accommodations that you should expect from a Marriott brand property. We can't wait to serve you again!

Best,
Sam Sattavorn, General Manager
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429 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Miami Beach, Florida
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 20, 2013

Free SFO shuttle, although not particularly close to the airport. Rooms in good condition and nicely equipped. Typical business hotel restaurant (food decent, prices tend toward high). Not much in walking area. Nice gym facilities and outdoor pool. Public transport to downtown San Francisco possible but time-consuming. Taxi about $50-$75. Friendly/efficient staff. Could do a lot worse for a night before/after flight.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, October 12, 2013
We are thrilled to learn of your above average experience with us, Neil F. Thank you for taking the time to provide us and others with your valuable insight. It is very nice to receive your compliments on our nicely appointed and equipped accommodations. We understand the importance of having everything you need at your fingertips when traveling on business or leisure. Earning your guest loyalty means the world to us! We hope to have the pleasure of welcoming you back on may more occasions in the near future.

Sincerely,
Sam Sattavorn, General Manager
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Wilmington, Ohio
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2013

we stayed there for one night, to be closer to the airport for a early flight the next day, very clean hotel, nice staff great bar(you can watch the planes land at SF airport)good night sleep.they also offer airport shuttle starting at 4:00 am. i would stay there again

  • Stayed September 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, October 12, 2013
Thank you for sharing that you enjoyed our hotel, osugrad94! All of your details and compliments on your experience are greatly appreciated. We are excited that you would stay with us again and hope it will be soon. Thank you for your review.

Kindest Regards,
Sam Sattavorn, General Manager
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Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 15, 2013

We arrived San Mateo late at night and there was a big convention in the area so all the hotels were fully booked. I called Marriot and they said they had a room for $300 but when I got there they knew that I was so desperate, they changed the price to a ridiculous amount! I had no other options but to take the room for that night. I was overly charged!!!! I couldn't believe this, they didn't have a standard, they charged whatever they liked!! The room had no towels, I had to call and ask for a towel but they didn't seem to care, I had to remind them twice. The a/c in our room wasn't working properly, it was making the main bedroom colder by making the other room warmer, they told us that it takes the air from that room and blows cold to the other room. No wireless in the rooms, you have to pay and the parking fee is something ridiculous! I was so disappointed, it is clearly not up to Marriot standards, don't recommended it to anyone, such a rip off.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, October 12, 2013
Dear EzglVancouver,

We apologize for the miscommunication and any inconvenience that it caused you. Please be assured that our rates are set and in our system at all times. It is unclear whether you phoned our hotel directly or a Marriott reservations center, which may have quoted you a rate for a different property. Nevertheless, we are sincerely sorry that your experience with us failed to exceed your expectations. If there are any further details you would like to discuss, please call me directly at our hotel at your earliest convenience. It is our great hope that you will give us a another opportunity to deliver the impressive stay that you deserve.

Best,
Sam Sattavorn, General Manager
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Seattle
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 14, 2013

On the positive side: The hotel drive up area and exterior are attractive. The staff was very friendly. The suites are very large. Sleeping was comfortable and the room was quiet with the exception of a few loud staff in the corridors. There is lots of parking onsite and the hotel location is very convenient to freeways and SFO.

On the negative side: The suites on the main floor / ground level are large but very dark; the only windows lead to a parking lot. The bathroom was a bit tired and could use an update. The self-service parking is too expensive and the room key cards don't work when you try to let yourself into and out of the lot. It's also not great to have to walk past people smoking to get from the parking lot to the hotel entrance.

Room Tip: If you like a room with good light, do not accept a room on the ground floor of the hotel.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 22, 2013
Dear WestCoastNomad,

We are sorry to hear that your recent experience left you only satisfied. While we are glad that you were comfortable in your spacious and quiet room, we regret not having the opportunity to make things right. It would have been our pleasure to relocate you into another room with lighting that better suited your preference. Please keep in mind for future business travels to our area, that we are always at your service and available to assist you in any way we can to make your stay an impressive one. Again, we apologize that your stay failed to exceed your expectations. We look forward to delivering an improved experience.

Best,
Sam Sattavorn, General Manager
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Sacramento, California
Top Contributor
164 reviews 164 reviews
48 hotel reviews
Reviews in 67 cities Reviews in 67 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed September 8, 2013

This is a very nice Marriott but not close to a big business center, downtown SF, and 5 miles from the SF international Airport and yet they charged $22 self serve parking and the use of the Internet in 15 minute increments. Are you kidding me? We got a good price through priceline but with the strings that you don't know until after it was booked turned it into not such a great savings.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 22, 2013
Dear casualtraveler2011,

Thank you for your recent stay. We apologize for any miscommunication or inconvenience that you experienced. Please know that all of our fees are noted on our website. During the booking process either online or through a reservations agent, all fees are listed or reviewed, respectfully. Also, we are always at your service here on property to answer any questions or concerns you may have about your stay. If there is anything further you would like to discuss, please do not hesitate to contact us directly at the hotel. We appreciate your feedback.

Best,
Sam Sattavorn, General Manager
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Stateline, Nevada
Top Contributor
314 reviews 314 reviews
47 hotel reviews
Reviews in 90 cities Reviews in 90 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed September 7, 2013

Stayed here again a month later.

The staff was just as attentive and friendly. Very easy check in.

We were upgraded to a suite which was clean and large. The tile in the shower needed some new grout but not a major issue.

We were able to hit the concierge lounge for breakfast and dinner. Quality food and friendly staff.

When staying near the airport, San Mateo and surrounding areas this will be my go to place.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 22, 2013
Thank you for returning, sunnski. We are very excited that we have earned your guest loyalty and that we will be your go to place when visiting our area. It's wonderful to receive your positive feedback on our consistently attentive and friendly service and quality food in our concierge lounge. Your business and valued insight are very important to us. We're glad you loved your experiences and have suggested to other travelers that they will love it also. Thank you for your review. We will anxiously await your next arrival!

Best Regards,
Sam Sattavorn, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
Official Description (provided by the hotel):
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. concierge tower rooms with private lounge. 24,000 square feet of meeting and banquet space. ... more   less 
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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