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“Nice Hotel but maybe not so great value” 4 of 5 stars
Review of San Mateo Marriott San Francisco Airport

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San Mateo Marriott San Francisco Airport
4.0 of 5 Hotel   |   1770 South Amphlett Boulevard, San Mateo, CA 94402   |  
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Ranked #5 of 13 hotels in San Mateo
lagos, nigeria
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Nice Hotel but maybe not so great value”
4 of 5 stars Reviewed May 26, 2013

Stayed at the hotel for a couple of nights, nice friendly staff though I got lost looking for the ice machine, yeah no fridges in the rooms, Yes LA continues to lead the field in energy conservation. A bit pricey though and location is a bit of a challenge.

Room Tip: My room seemed nice but I really missed having a fridge
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 30, 2013
Dear mattlock411,

We are very pleased that you enjoyed our hotel and great customer service! For your next visit, please keep in mind that we do have refrigerators available that can be delivered to your room at your request. Also, we are at your service 24 hours a day, 7 days a week and are more than happy to assist you with specific directions or anything else you may need. Again, thank you for completing the review and sharing the details of your recent business visit at our property.

Kindest Regards,
John Parker, General Manager
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386 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 21, 2013

We've stayed here four times for a nearly tech event and even though I'm usually a hotel snob, I really like this property. The rooms are reliably clean and spacious and everything works. The executive suites are quite roomy and with two queen beds and a sofabed, they're very family-friendly. Also, compared to other hotels in the vicinity, even some of those budget hotels, this is usually a great value.

Room Tip: Ask for an executive suite
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 30, 2013
Dear TetonMom,

Thank you for sharing with us and other TripAdvisor travelers the great value you enjoyed while staying at our hotel. We appreciate your continued patronage and look forward to seeing you and your family again on your return visit.

Best Regards,
John Parker, General Manager
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St. Albans, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 17, 2013

Stayed here for 4 nights in a concierge room with access to the lounge. It's a Marriott and wherever you are in the world they do look and feel the same and this one is no exception. The staff were friendly and efficient and the room spacious and comfortable. The shower was great - very powerful - it was like a massage every morning!

The concierge lounge was a bit disappointing as the breakfast selection was very limited and in the evening they operated an honour bar - in other similar lounges the drink has typically been free.

The gym was small though well equipped on the cardio side but a little limited in the resistance room

They run a shuttle from the airport once an hour which arrives at SFO International terminal at 15 past the hour - it was spot on for me and the ride is only 10 mins to the hotel.

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 30, 2013
Dear kenjukes,

Thank you for staying with us! We appreciate you taking the time to give us your great feedback on our accommodations, customer service and amenities. Your suggestions are also very important to us as we take your insight extremely seriously. We are very pleased that our shuttle was convenient and spot on for you! We hope your future travel plans bring you back to the U.S to see us again.

Best,
John Parker, General Manager
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Top Contributor
204 reviews 204 reviews
67 hotel reviews
Reviews in 85 cities Reviews in 85 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed May 16, 2013

Good one night stay, south of SFO airport. Staff very positive and helpful. Good exec. lounge with free wine and enough food for a dinner. Breakfast good also. Jr. suites have plenty of room. Shuttle from airport takes some time. Good last night on a long trip that included many Marriotts.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 30, 2013
Dear RobReno,

Thank you for your great review and continued loyalty to Marriott brand properties. We truly appreciate your wonderful comments on our helpful staff, executive lounge and accommodations. It was our pleasure to provide you with an enjoyable last night of a long trip! We do hope your travels bring you back to stay with us again in the near future.

Best,
John Parker, General Manager
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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 9, 2013

This is the first time I stayed in a hotel in San Mateo when visiting relatives. Picked the Marriott because of its location. Could not have been more pleasantly surprised. We got a great deal on a small suite. The price was right, and the staff was extremely helpful. Bed was extremely comfortable. They accommodated an early check in when I called from the airport (just 10 minutes away). The parking set up is great. Key card opens parking gate and the side door was close to a small elevator that was next to our room. Almost felt like we had a private entrance. Didn't have to deal with the lobby or anyone when we didn't want to. Housekeeping was responsive to special requests. Had only one meal at the hotel the morning we were leaving for the airport. Service was good, breakfast was excellent.
All in all, plan to stay again, when we go back.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 28, 2013
Dear Bmjr,

Thank you for choosing to stay with us on your very first visit to our area! We are very happy to learn of your extreme comfort and enjoyment. Thank you for taking the time to compliment our helpful staff, great accommodations. It was our pleasure to fulfill your special request. Your review has been shared with our entire staff, as your positive feedback is a great reward. We're glad you will be staying with us on your return visit. Thank you for your TripAdvisor review.

Best,
John Parker, General Manager
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San Diego, CA
Top Contributor
69 reviews 69 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed April 30, 2013

I had a free nights stay from my Marriott Rewards visa and used for this at kind of the last minute.

Unfortunately we only had a short time here because we had an early flight and went at around 9pm at night.

We were given an upgrade to a junior suite plus a free breakfast which was very nice. The suite was wonderful, and the breakfast was really good - buffet which was like a sunday brunch including lox and other specialities.

thanks so much and am posting lots of pics.

my ONLY negative - ish was that the parking lot lights are on all night but there are black out drapes so like vegas you can shut this out.

Room Tip: ask for high room - also ask about an upgrade if you are a rewards member as this is a HUGE Property
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, May 3, 2013
Dear SanDiegoMom08,

We are very excited to hear that you had a 5 star experience with us! It is always a great pleasure for our entire staff to receive such positive and encouraging feedback from our guests. Thank you for choosing to stay with us and sharing the wonderful details of your experience, as your comments and suggestions are extremely important to us. Your continued patronage to Marriott properties is greatly appreciated and we hope to have you as our loyal guest. Again, thank you for the great review!

Kindest Regards,
John Parker, General Manager
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Dubai, United Arab Emirates
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 20, 2013

The hotel is about 20 minutes south of the San Francisco Airport and thus caters for guests arriving at SFO but doing their business to the south towards Palo Alto and the rest of Silicon Valley. The location is good at the intersection of Highway 101 and Route 92. You can be down town San Francisco in about 45 minutes or go south to San Jose in the same time. It is a straight-forward business hotel that does exactly what it says on the sticker. The large rooms are comfortable and clean. The quiet rooms are facing south and west. Room numbers ending with 15 to 65 (e.g. 2059) are south facing away from the highways and therefore more quiet. The beds are really comfortable; Good matrasses, lots of pillows to sit up straight, and crisp clean duvets. There was an in room safe and a small fridge. The TV is OK but doesn’t have HBO. Room windows can be opened.
The hotel has only 6 floors and is quite stretched out. A walk to the front desk can take 5 minutes. Staff is friendly and the breakfast is excellent. The bar in the evening is decent and the food in the adjoining restaurant is very reasonable.
Something to keep in mind: From Thursdays to Sundays the hotel lowers its rates considerably thereby attracting high school kids or convention visitors. Both can be quite noisy at times. Wouldn’t recommend this hotel on the weekends if you need a good rest and want uncluttered service in the restaurant. Otherwise it is a fine hotel. Staff is friendly and accommodating.
I would go back here again.

Room Tip: Uneven room numbers ending in 15 - 65
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, April 23, 2013
Dear Rene S,

Thank you for staying at the San Mateo Marriott San Francisco Airport Hotel. We truly appreciate you taking the time out of your busy schedule to complete the review and share your extensive details about your experience with us. It's wonderful to learn that you enjoyed all of the Marriott comforts and quality that keep both our business and leisure guests returning. We are very pleased that you would stay with us again. We hope to welcome you back to the U.S. very soon!

Kindest Regards,
John Parker, General Manager
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Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Phone Number:
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Official Description (provided by the hotel):
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. concierge tower rooms with private lounge. 24,000 square feet of meeting and banquet space. ... more   less 
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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