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“A Very Pleasant Surprise” 5 of 5 stars
Review of San Mateo Marriott San Francisco Airport

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San Mateo Marriott San Francisco Airport
4.0 of 5 Hotel   |   1770 South Amphlett Boulevard, San Mateo, CA 94402   |  
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$25 Daily Credit
Ranked #6 of 13 Hotels in San Mateo
Regina
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“A Very Pleasant Surprise”
5 of 5 stars Reviewed September 9, 2012

Stayed 7 days - part conference and part holiday and was very impressed by the room, the service, and the attitude of all employees and management. My request to solve some minor repairs were handled almost instantly! Enjoyed breakfast every morning. Within a short walk to Trader Joe's (200 yards) for snacks and a longer walk to a major mall 1.5 miles) that we made quite happy. We took taxis to downtown for great restaurants (don't use Yellow Cab!). Good fitness facilities and a nice pool - but no poolside service?! The hotel shuttle only runs on the hour so it can be a little inconvenient but taxi fare is about $35. We would definitely stay again!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 15, 2012
Dear pickypickypicky,

We appreciate your 7 day stay with us and are excited to receive your excellent review on your experience. It's wonderful to hear that you were impressed with our accommodations, exceptional service and positive attitude of our staff and management. It was our pleasure to immediately resolve the minor repairs in your room. Also, thank you for your compliments on our breakfast, convenient location, fitness center and other amenities. We are looking forward to delivering another enjoyable experience on your return visit.

Best Regards,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Scottsdale, Arizona
Top Contributor
101 reviews 101 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 8, 2012

Close to the airport with a hourly shuttle.

The hotel is close to everything in San Mateo and is a great location to work from.

Good facilities and friendly, helpful staff. There is an small Starbucks in the lobby.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 15, 2012
Dear thirion,

Thank you for choosing to stay with us during your recent visit to the U.S. We appreciate you mentioning our convenient location, great facilities and friendly staff. We are certain that other travelers will certainly find your review and tips helpful. Thank you for your review. We hope you will be returning for a visit soon!

Best,
John Parker, General Manager
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Huntington Beach
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 28, 2012

I've stayed at this hotel many times, and it's a solid hotel. The staff is EXCELLENT, the rooms are nice (standard Marriott). The room service is always prompt. On my last 3 stays, I have been upgraded to a suite (I've been here 4 weeks in a row now). And the Concierge Lounge is probably my favorite in the Bay Area.

One complaint. Fix the Internet. It's annoying when you're in the middle of doing something (and I've already been through the entire signon process!)...and the signon window pops up again. And the service is frequently SLOW. This is S A N M A T E O! You're basically in Silicon Valley, and fast, reliable internet service is an absolute must.

Fire those iBahn folks (really...what a stupid name), and get someone who can do it right. I've had my service interrupted each time I've been here over the last 4 weeks.

But even so, I'd stay here again because of the staff, lounge, and upgrades.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, September 3, 2012
Daer HBsteve,

We greatly appreciate your continued patronage to our hotel. Thank you for taking the time to give us your valuable feedback on our excellent staff, accommodations and lounge. It's wonderful to hear that you find our property a solid hotel and that you will continue to stay with us. Thank you for bringing the Internet details to our attention. Please know that we have immediately followed up on this, as we understand how important a quick and reliable connection is to all of our guests. We appreciate your time in giving us your opinions and suggestions, and look forward to the pleasure of having you as our guest again.

Best,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2012

We recently spent two days at this property & could not be more pleased with our experience! We have come to expect nice accomodations from Marriott, but the staff here is TRULY EXCEPTIONAL. Their attention to detail, from the first check-in to check-out, really makes guests feel that their business is valued. Our room was immaculate, beds exquisite, great coffee makers, and room service faire was tasty and fresh. Also great little refrigerators to keep fruit & sodas. As Seniors, we actually don't mind the parking charge as we like the security (which is visible) for our vehicle, and feel SAFE going to & from the lot. We usually visit monthly to this area for Dr. appmts so have stayed in several other locations, but after our last Marriott stay, we decided we will not even bother with other hotels- this is the BEST VALUE FOR OUR $- "our home away from home!" Give them a try!

Room Tip: Ask for room away from Highway 101 toward west side of building. And for heaven's sake- if you...
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, August 29, 2012
Dear KJ R,

It is our extreme pleasure to be your home away from home! Thank you for your fantastic review on your recent experience at our hotel. It is always rewarding for our staff to exceed our guests expectations. We appreciate you mentioning that you could not be more pleased with our immaculate and comfortable accommodations, as well as our truly exceptional customer service. Also, thank you for sharing with other travelers that our live, visible security made you feel safe going to and from our lot. We are proud of all that we have to offer, and appreciate hearing that you received the best value for your money while staying with us. We will look forward to welcoming you back to our hotel soon!

Warm Regards,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Soquel, California
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 20, 2012

This hotel is located close to the airport an some of the pricing policies of the major airlines have been imitated. We recently stayed here 8/18-19/2012 for a local soccer tournament
What I liked about the hotel:
Nice looking suite
Nice outdoor pool
If you're on an expense account for business and you don't care about your business bottom line it's OK
What I didn't like:
Excessive additional charges:
Parking additional $22.00 with an almost empty lot (this hotel is not downtown)
Wi-Fi an additional $13.00 (We have stayed in many other local hotels and this is always free)
No breakfast included
Thermostat is not adjustable
Central air/heat is loud and distracting from sleep
I would avoid this hotel there are many other more family friendly hotels in the area
The rooms are overpriced to begin with and then the hotel tries to and succeeds in running up your bill.

Room Tip: 1st floor rooms are quieter
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, August 29, 2012
Dear Michael J,

We are very disappointed to learn of the dislikes of your experience with us, however, your valuable feedback is very important to us. Please accept our sincere apologies for failing to deliver an overall enjoyable stay. It certainly would have been our pleasure to assist you with the thermostat in your room. Please note that it is adjustable so that you are able to control the temperature to fit your comfort level. We have taken all of your comments seriously. Again, we are sorry that we fell short of impressing you. Thank you for completing the review on our hotel.

Best,
John Parker, General Manager
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Hamburg, Germany
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2012

Got room through PL here. The hotel is in good condition and has spacious rooms. Front desk was friendly and quick.
The parking is a rip off ... $20+ for a airport hotel along the highway with plenty of space is far too much. However, one can park in the street behind the hotel for free. It is just 50m more walking.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, August 29, 2012
Dear tigermaus7978,

We appreciate you taking the time to share the details of your recent stay with us. Your comfort and enjoyment is extremely important to us. We are very pleased that you enjoyed our spacious rooms, as well as our friendly and efficient customer service. Please know that our parking fee is equal to that of the majority of brand hotels in our area. Again, thank you for your review and feedback. It will be a pleasure to have you as our guest again in the near future.

Best Regards,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 2, 2012

I stayed here for a conference so didn't have much time to spend at the hotel. The room was generous, the wifi and wired connections were adequate. All in all I got the quiet room I asked for. There is a Trader Joe's a short walk (2 blocks) away, but there was no microwave or refrigerator in the room. The staff was friendly, and the 15 minute or less walk to the Caltrain station was easy if not particularly salubrious (Caltrain transfers to BART at Millbrae seem quite well coordinated). The free hourly airport shuttle was convenient and good -- it arrives around 25 past the hour at the International Terminal at SFO and only runs till 9pm.

Room Tip: ask for a room away from the highway side (the front of the hotel faces 101)
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eCommerceCoordinator, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, August 29, 2012
Dear rpaditya,

Thank you for choosing to stay with us on your recent business visit to our area. We are pleased that you found our accommodations generous and quiet. Thank you for mentioning that you enjoyed our convenient location, as well as our complimentary hourly airport shuttle. Also, If there is anything you would like us to review on your bill with you, please do not hesitate to call us at your convenience. Thank you for completing the review on our hotel.

Best,
John Parker, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
Official Description (provided by the hotel):
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. concierge tower rooms with private lounge. 24,000 square feet of meeting and banquet space. ... more   less 
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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