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“Walked in - and ran out!” 1 of 5 stars
Review of Hillsdale Inn

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Hillsdale Inn
2.0 of 5 Motel   |   477 East Hillsdale Boulevard, San Mateo, CA 94403   |  
Hotel amenities
Ranked #12 of 13 Hotels in San Mateo
Pittsford, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Walked in - and ran out!”
1 of 5 stars Reviewed October 8, 2012

OK, I like a good hotel deal as much as anyone, but this deal was a dog. First impressions are everything and the Hillsdale Inn had that covered. Outside the entrance, a clearly inebriated biker was holding a negotiation with a "self employed" woman regarding the rate she charged for various services - "and you pay for the room, baby" Hummmm, not exactly what I am used to hearing when entering a business hotel, maybe just not the business I am familiar with! At the front desk, there was a handwritten sign informing me that the attendant will be back in a minute. During my wait, I was graced by a spirited debate between a couple of drunks located just off the "lobby" in the local hangout bar. Bear in mind this was at 5 PM, not 3 AM. Seeing that I still had my health, I willing forfeited my non-refundable payment and left. Don't make the same mistake as I did, DO NOT EVEN THINK ABOUT STAYING HERE!

Room Tip: Don't even consider staying here!
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
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    16
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 25, 2012

This is a motel w/ permanent low income residents. This is NOT a hotel for travelers. It is filthy and disgusting and more than a little scary! Thankfully the women at the front desk allowed me to cancel my reservation when I was concerned about the conditions. Don't go unless you are prepared to be exposed to the darker side of life!

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed September 16, 2012

By far, out of the hundreds of hotels/motels that I have stayed at in my life, this one stands out as one of the worst. I booked this hotel on a third party vendor site so I didn't select it ahead of time. When got to the front door of the room, I became immediately concerned that many of the hallway (exterior) lights were burned out (this is not a good sign). It was pitch black in the hallway and quite frankly did not appear safe (see photo of burned out lights). When I opened the door, I was taken back in time to the late 1970's (that is about when this room was last renovated). The carpets were absolutely filthy dirty (see photos of some of the more prominent "stains" I found). The bathroom had a broken toilet lid and stains on the walls next to the shower (where the shower tile met the wall). I tested the Internet (wireless) and had "no bars" and was unable to connect after a few trys. The bed was so old that all you could feel the spring coils when pressure was applied. Oh by the way, NO air conditioning in these rooms and the windows are the old crank style pane windows of the 1950's - perfect for allowing the busy street noise on E. Hillsdale Rd. to filter into the room from the bathroom. They did have one of those stand alone plastic fans set up in the corner as the substitute air handler. So what happened? I called the third party travel vendor exclaming my disgust and anger that they would even entertain contracting with this deplorable property. And to give it a 2 1/2 star rating is an INSULT to a true 2 1/2 star hotel. This place doesn't even deserve a star; its that bad - really. I was able to re-book a different hotel and get out of that place as soon as possible. I have attached a few photos highlighting some of the things I was talking about here. My advice to the management of this place if they even bother to check travel reviews - CLOSE DOWN, gut the rooms and start over!

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed June 19, 2012

I spent two weeks travelling around California and stayed in some great places, some bad places and then... this. The receptionist was unfriendly and demanded to see my ID although my friend had booked the room, then walked away with my passport. Just as I was about to ask where she'd put it, she came back and handed it to me without a word. The building is filthy - the pool had silt or something at the bottom, the steps leading up to the rooms were grimy and there was trash around. To top it all off, our room had an eviction notice on the door!

The room stank -- and I mean, it was overpowering - of smoke. There was a door nailed shut. The windows were filthy. The carpet was stained and the wall leading to the bathroom was sticky. The remote for the TV didn't work. There were hairs in the bed, so we ended up sleeping on top of the bedclothes.

To top it all off, the neighbours were doing drugs down the hallway, out in the open, until gone past 2am. The walls were paper-thin so you could hear everything. We also had a lady knock on the door and ask what we were doing, as she thought the room was empty. It turned out that the previous occupant (a tenant?) had been evicted merely THE DAY BEFORE. They exclaimed that they couldn't believe they'd let the room so quickly. It certainly hadn't been cleaned.

We would have complained, but we had a flight to catch at 4am. Reception, of course, was firmly locked up. The motel came with a nice extra, though. We were asked by one of the tenants if we 'liked to party' as we went to the car. Whatever that means.

Room Tip: Please just don't stay there. You'll thank me for it.
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  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clovis, CA
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 10, 2012

This hotel is very badly managed. They are very unprofessional at the front desk, which by the way closes around 6pm. I think the front desk people hang out in the bar. I stayed for a week on business, my room was all the way in the back which was really bad. There was people yelling and partying all night long and I mean everyday. I was almost tempted to call the police, because there was not one in the office to help. Management really needs to step up and get their xxxx together.

  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 1, 2011

Whoever gave this dirty, noisy and unsafe motel the business licence should be fired from his job.
The place is unsafe, noisy and at night there is noone in the office, so if you need a help for safety reasons you are on your own. The rooms are dark since you can't open their curtings for privacy reasons, so you will have lights on during the day. At night you will hear everything through the walls from the nearby rooms (sex, yelling, fighting etc.). This is a sorry place for motel with swimming pool in San Mateo, California where homes values are in millions of $. They have a swimming pool in which nobody swims.

Room Tip: It is very difficult to find proper accomodatio.
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  • Stayed September 2010, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 21, 2010

The location seemed good so I booked it. It is close to the freeway, walking distance to whole foods, starbucks, frozen yogurt, & Peet's Coffee but the hotel itself was pretty gross and a Motel 6 would have been a huge upgrade. The room was extremely dark with really old, dated, and thick carpet. It faced Hillsdale ave so I needed to get earplugs in order to sleep through the street noise starting at 6 a.m.. After the first day when my towels and sheets weren't changed, I asked what needed to be done in reception in order to have fresh linens. I was told to put what was dirty outside of my door on the sidewalk and that way, they would know it was time to replace them (pretty sure most hotels do it that way afterall). Had a couple of bug bites while in the room and would have to say that outside of a random motel I stayed in on a desert road in Eastern Nevada, it was the trashiest place I have yet stayed.

  • Stayed May 2010, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hillsdale Inn

Address: 477 East Hillsdale Boulevard, San Mateo, CA 94403
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #12 of 13 Hotels in San Mateo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hillsdale Inn 2*
Number of rooms: 76
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