We had a room on first floor of the hotel for three nights. Two of the days we came back to find that the room service staff had left our window open. The first time it was wide open and I went to the desk to tell them. All of our stuff could have been stolen as it's on floor level and there is a sidewalk right outside. The apologized and said they would talk to housekeeping. The next day it was open 5 inches. I went to tell the front desk it happened again and she said she talked to the daytime mgr and she said she talked to housekeeping and had talked to us. I asked my roommates and no one talked to any of us about it. The other problem was that the safe didn't work, so we couldn't use that either. Basically our stuff wasn't secure the entire time we were there. The other weird thing is that the lights are on a timer. So if you're not walking around they turn off on you. The reverse is also true. We would get up in the middle of the night and go to the bathroom. Coming back to bed fumbling in the dark, but getting into bed we would throw off the sensor and the front hall light would turn on. It was always backwards of what we needed. No lights when we needed them and they would come on when we accidentally moved the wrong way. I have stayed in a lot of hotels but have never experienced anything like that. There are no restaurants in walking distance and no restaurant at the hotel. You can get to SFO with a free shuttle. We tried going downtown on the BART and were told directions by the daytime mgr. She also gave me the times to call to get back before the shuttle ended, but the night manager didn't send the shuttle. I called 30 minutes before the shuttle ended and he said, no you have to call back when you get to SFO. I did at 12:25. He didn't reach the driver until 12:31 which was one minute past the driver's shift so he said..No I'm off shift. We had to take a cab and spend $20 to get back to the hotel. I called the head manager while at the hotel to tell him about the open window. He took two days to call me back. This was the worst experience overall of any hotel I've ever stayed at, so I wanted to share.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for taking the time to share your point of view. As a team, we are very sorry that we failed to meet your expectations and will improve on things highlighted. However, I personally addressed your concerns and called you back with update. Thank you for being our guest and hope you will consider staying with us again. Warm regards.
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