- Overall, hotel is good in terms of support from the staff and the check-in/checkout process
- Grab to go breakfast in the morning
- Kitchen furnished with bare minimum utensils/appliances
Things to improve
1. When a payment is due, it is right for the hotel staff to inform/call the guest. But the key is being disabled and I was highly dissatisfied with that procedure. People are not going to run away without paying the money. There is definitely a polite way of handling the billing instead of insulting the guest with a disabled access to his/her room.
2. I wanted to upgrade my internet speed by paying extra amount. I was not able to do that online as I couldn't purchase it with my international credit card. I contacted the internet tech support and they informed me that I should hold a US credit card tied with a valid zip code. I am not sure how you can expect a guest to have a US credit card. I was not able to use the service till checkout and was forced to live with the slower free WiFi. Also, it seems that if I pay and get the upgraded speed, I can use it only on one device. i.e if I use it in my laptop I cannot use it on my phone or another laptop which sounds disappointing. After all, it was me who has paid the amount and why should I be blocked from using the internet for my own purpose?.
3. The bathtub drain had always been a problem. I complained the front desk and they got it fixed but when the next housekeeping was complete, it appeared broken/not working.
4. When I used to stay in this hotel earlier (when it was named Homestead), I had the option of placing a reservation for a rice cooker and use it. Looks like that service has been stopped. It would be great if this service can be resumed.
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- Also Known As:
- Homestead San Mateo
- Homestead Suites San Mateo
- San Mateo Homestead Suites