We had a wonderful experience at Cordevalle and would definitely return. Only encountered a few minor service issues not really worth mentioning, but to be a true luxury 5 star resort a few things could be improved:
- Housekeeping was inconsistent. After an 18 round hole of golf, our room still had not been serviced. Sometimes housekeeping would forget a towel or two here or there as well.
- Kitchen staff should be more aware of food allergies. We ordered gluten free pasta and it also came out with flour based garlic bread. Ordered gluten breakfast with gluten free toast, yet the eggs came out with a tomato with what looked like bread crumbles on it. I wasn't 100% certain my food items were gluten free since the kitchen staff kept some items gluten free yet also included flour based garnishes/items.
-After the first night, we wanted to stop our morning newspaper service and informed the front desk. Yet, we continued to receive a newspaper on nights 2 and 3.
-A toddler and a small child screaming in the spa & shower area along with their pool toys in the whirlpool. One spa attendant walked in and out a few times but did not say anything to this guest. Definitely ruined my spa experience after a wonderful massage. So, I went back to the room to use the in room jetted tub which was a much better experience.