The staff was very helpful in my surprise of this stay for my wife. We had a plan A and a plan B and the hotel helped me plan both options.
Choose a bungalow, they are so awesome.
In room dining is a must. Il Vigneto is a definite must as well. We were treated so well at EVERY turn even though we didn't bring a Bentley.
Cost is high, but service is five star all the way. You will enjoy the visit.