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“Customer Service outweighs the quality of the hotel.” 4 of 5 stars
Review of Ramada Limited San Marcos

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Ramada Limited San Marcos
2.0 of 5 Motel   |   517 San Marcos Boulevard, San Marcos, CA 92069   |  
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Ranked #4 of 4 Hotels in San Marcos
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243 reviews from our community

Traveler rating
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    58
    73
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 18, 2013

we booked for 4 nights but left after one, this is not a great place, it's shabby, lots of marks on the walls and not well decorated, very poor finish, some interesting characters around too... BUT the bathroom was clean, sheets were clean and staff were very friendly. So basically just badly in need of a refurb! For a little extra the hampton inn is a different league! If you are really after cheap as you can find, then maybe not bad.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadasm, General Manager at Ramada Limited San Marcos, responded to this review, February 19, 2013
Dear : justinguitar-dot-com

We do regret your stay was less than satisfying, For future reference we do have suites available
those rooms have 2 queen beds and living room with sofa bed feel free to ask us about a suite next time your in the area. May your next experience be a good one, and Thank you for your Patronage.

Sincerely,
Hotel Mgmt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
1 review
1 of 5 stars Reviewed November 24, 2012

Have stayed here before but this will be the last time due to all the issues that started with checking in at about 11:00 pm and tired from traveling I was sent to wrong building with wrong key cards. When I approached the front desk the person apologized but still could not tell me where my room was. Our room was facing the off- ramp/ freeway and very noisy. The next evening, when I attempted to come in to my room my key cards where deactivated and had to walk to the office- was told that maybe it was their mistake and only activated my cards for one day or they where next to my cell phone that deactivated them? The straw that broke the camels back was housekeeping knocking on my door at 9:30am ( even though I had the "do not disturb sign" on the door handle) stating in her bad accent " housekeeping?". So as you can see the staff is wishy washy the both days and I am done! Good luck and take sanitizing wipes

Room Tip: Cheap is not always better
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramadasm, Manager at Ramada Limited San Marcos, responded to this review, December 3, 2012
Dear, acrazy1nurz

Sorry your stay was less than satisfying, we like to keep our customers happy, and we just wanted to let you know that upon your check in we had a new person in the office in Training, and she was in the process of learning the exact location of the rooms, we hope you understand. As for the room being close to the freeway you are welcome to request away from the freeway, we do have a second building and the rooms there are facing away, sorry we were not aware that you wanted to be away from freeway. As for housekeeping knocking at 9:30 am we will look into what may have happened they certainly know and understand when customers do not want room service. Thanks for your feed back and your patronage, we hope your next experience is a good one.

Sincerely,

Hotel, Mgmt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Limited San Marcos

Address: 517 San Marcos Boulevard, San Marcos, CA 92069
Phone Number:
Location: United States > California > San Marcos
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in San Marcos
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Limited San Marcos 2*
Number of rooms: 85
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Also Known As:
Ramada Limited San Marcos Hotel San Marcos
Ramada San Marcos
San Marcos Ramada

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