We stayed for one night last week, very last minute. Making a same day reservation during the summer with a dog was no easy feat, but the staff was really fantastic! The hotel was clean, but the rooms were a little cramped. The owners would benefit from some easy upgrades. The beds were not-so-comfy and had kind of icky comforters, and the lack of a/c in the rooms was a bummer. We were overly warm, as we had a first floor room and our dog was restless from hearing the activity outdoors. If I were to stay here again I'd definitely request a second floor room. But, it was perfectly adequate for a one night stay, especially for a place that allowed dogs, and the staff made it a very friendly and welcoming place. There were mini-fridges in the rooms, which would be great for an extended stay to explore the area. Breakfast was included and was fine - nothing outrageous but the bagels and waffles were good. Obviously I can't stress enough the awesomeness of the staff - they really made the stay worth it and are the highlight of this place - they even had delicious fresh baked cookies in the lobby, as well as a giant book of DVDs you could borrow for free!
Ask for a room on the second floor if possible, or for a room overlooking the pool instead of the pa...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you. Your comments on the service – which our staff tries so very hard to provide – make my day. As a manager, if the hotel I work for can be known for one thing, let it be service.
As far as making a last-minute reservation with a pet during the summer, I feel your pain. While more and more hotels are allowing pets, they seem to be the first rooms to go. We try to allow as many pets as we can, but only in specific rooms so as not to impact other guests with allergies or sensitivities. I’m glad we found one that worked for you.
Those easy upgrades you mentioned; many of them are already in the works (some of the not-so-easy one too), like the comforters for example. Also, with the “cramped” point, which another reviewer mentioned recently, we have a plan for that too. It’s not that our rooms are particularly small – I’d say they’re a pretty standard size – it’s that there is a perhaps a few too many pieces of furniture with the given layout. That’s why we are moving to things like wall-mounted flat screen TVs in some rooms, which will go a long way toward easing congestion. If you truly desire more space, we do have 17 suites with extra living area to really spread out and relax, and the rates are quite reasonable … plus, as you mentioned in your review tip, the suites overlook the pool with a nice view of the mountains beyond.
I’m glad you enjoyed the cookies at check-in. They are a recent addition for us, and we bake them fresh daily. I agree with you about the waffles too … in the morning the smell of them cooking wafts over to my desk from the breakfast room , reminding me that our coffee – while good – is poor substitute for eating breakfast.
We look forward to your next visit – the rooms are improving by the day, but the quality of the service will remain high.
Matthew F. Wilkins
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.