My mother and I recently spent 2 weeks driving the California coast from San Francisco to Los Angeles and back. When preparing for this trip I spent many hours on this site reviewing accommodations knowing that tripadvisor never steers me wrong. I can honestly say that the reviewers have once again come through for me - every single hotel/motel/inn I booked was amazing.
Our stay at the Madonna Inn was one of the highlights! A couple of points:
Booking: I booked online; it was quick and easy. You can also view all of the rooms on their website prior to booking and make a special request and if available, they will accommodate you.
Check-in/Check out: It was a little busy at check-in but we didn't wait long. Staff was super friendly. We were approx. 3 hours early but we were able to kill time at the pool/spa.
Lobby: Welcoming; Glitzy and Pink!. There are pamphlets available which give you more info on things to do at the Madonna Inn. There are also postcards of each room available. We were given 2 of them, free, when we checked out.
Rooms: We were in "Captain's Bridge" which was a ground level room. There are no elevators that I am aware of so if you have mobility issues you may want to check when booking as some rooms were only accessible by a winding staircase. The room we were in was very spacious, clean and the bathroom was gorgeous! There were 2 sinks so there was enough room for all of our stuff. Beds were comfortable and we found that it was nice and quiet at night.
Restaurants: Since we were there on New Year's Eve we weren't able to dine in the steakhouse as there was a special dinner going on but we did eat dinner and breakfast in the Copper Cafe. We found the food to be excellent and the staff was outstanding. Very attentive to our needs, always making sure we had water and providing updates on the status of our meals. The desserts are to die for but make sure you get there early - they tend to run out of things as the day progresses.
Parking: We had a ground floor room and were able to park right in front; parking was free.
Miscellaneous: As I stated earlier we managed to spend time at the Pool and SPA before we checked in. We didn't use the pool but the pool area was beautiful with a relaxing waterfall. The pool deck was clean, lots of chairs, and had a great pool bar where I had a great smoothie. The SPA was INCREDIBLE! The staff were extremely friendly and patient with all of our questions. It was a very relaxing and quiet environment which was welcomed after a long day of driving. The massage itself was one of the best I had. My mother had a facial and she too, said it was an amazing experience and one of the best she's had. What a wonderful way for us to pamper ourselves.
And yes, as other reviews have stated you need to check out the Men's Restroom below the Steakhouse (next to the Gourmet Gift Shop). The waterfall is a must-see.
Overall, would definitely recommend to others and would stay here again.