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“Average” 3 of 5 stars
Review of Embassy Suites San Luis Obispo

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Embassy Suites San Luis Obispo
3.0 of 5 Hotel   |   333 Madonna Road, San Luis Obispo, CA 93405   |  
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Ranked #13 of 31 Hotels in San Luis Obispo
GreenLeadersSilver level
San Jose
Top Contributor
68 reviews 68 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
“Average”
3 of 5 stars Reviewed October 14, 2013

1. Parking lot underlit - multiple unlit spots, especially on the side of the property. It seemed there were lights out in the parking lot.

2. Check-in staff were polite and professional.

3. Did not receive a good night's rest. I like a firm mattress, but these did not cut it. I was tired after each night's "sleep"

4. Internet streamed Netflix fine.

5. Breakfast was not a quality experience. The reason you are provided hot syrup is because the pancakes are cold. Plus, these were the first pancakes I had that required a knife to cut them. Watermelon and other fruits were fine. There was a large cut out of wall paper in the corner of the knee wall of the breakfast area. It was very visible and looked that it had been there for a long time.

6. Room was clean.

7. Poor TV reception, like I was watching TV through a screen door.

8. Decided to leave a day early because I needed to go somewhere I could sleep at night. Was charged $75 for leaving early. I was told this was necessary because other guests were paying $200 per night. This made no sense to me and the clerk repeated it when I questioned the reasoning.

I'm going back to San Luis Obispo later this month, but I'm not sure if I would stay here.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear bigbasin;

My sincere thanks for your review of our hotel. Guest feedback is incredibly important to us and we will definitely follow up on the areas that you mentioned need improvement. I was happy to read that you found our staff at check-in to be polite and professional, that the internet service worked well and that you found your room to be clean.

We truly hope to see you on your next visit to San Luis Obispo.

All the best!
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581 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
West Hollywood, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 12, 2013

If you ever need to stay at a very comfortable and clean hotel, I recommend The Embassy Suites. I have stayed at them across the country and always been pleased. Always clean, service excellent, staff friendly.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear Trip Advisor Member;

Thank you very much for your kind feedback. I was very pleased to read that you found our staff friendly, our service excellent and that you found our hotel clean. We look forward to your next visit.

All the best!
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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2013

Our first stay at an Embassy Suites brand and we felt like we had hit the jackpot. If all other Embassy Suites are similar, we would choose to only stay at this brand for future vacations.
The staff service was 5star+. Location of this hotel in San Luis Obispo was great - easy access to main freeway and major shopping at your back door. Noticed this hotel was very popular for meetings and conferences also. They truly cater for everyone. There are free drinks for all guests in the early evening and breakfast is also served free for guests. The rooms were large and comfortable, all you could need (and an especially comfy bed). Amenities were of a high standard. This particular hotel had an atrium style in the middle which was very nice.
We were genuinely impressed. Management of this hotel should be very proud of their staff and what they have to offer guests. Can't recommend this hotel highly enough.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear Joy P;

Wow, sounds like you had an amazing time while visiting Embassy Suites San Luis Obispo. We work very hard to ensure that our guests find a true "home away from home." We often receive positive comments regarding our comp evening reception, our comp breakfast, our spacious and clean rooms and our great location in close proximity to the freeway, shopping and Cal Poly. And yes, I am very proud of the consistent service that our team delivers.

We look forward to your next visit to SLO. All the best!
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San Luis Obispo, California
1 review
5 of 5 stars Reviewed October 9, 2013

Great as always. Service was top notch. The room was excellent. Favorite part about embassy suites is always the breakfast. Love everything about this chain and the san luis obispo location did not dissapoint.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear john k;

My sincere thanks for your great feedback regarding our hotel. You hit the trifecta of what many guests consider a great value; top notch service, clean spacious accommodations and our complimentary breakfast.

I'm glad you enjoyed your stay - see you next time. All the best!
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Rio Vista, California, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2013

With the exception of making the reservation, every thing was OK. I called the desk directly to get the XK's special rate and it took several tries and long waits to finally get thru. The couch in the suite was far beyond it useful life.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear BIZMODEL;

Thank you for your feedback regarding your experience, particularly making your reservation. I will pass your feedback on to the appropriate departments so that we can learn from your feedback and improve. And thank you for letting us know about the couch in your guest room suite, we will rectify any problems that we find.

Thank you again for your feedback and I wish you all the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 9, 2013

Stayed here late September for 1 night. The property was well maintained and staff was courteous and professionl. Breakfast included a wide selection of fresh items and I would highly recommend it. Room was clean,but could use a refreshing.When in the area in the future I will stay here again..

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear hapd2267;

Thank you for your overall feedback regarding your stay at Embassy Suites San Luis Obispo. Your comments regarding our well maintained property, our breakfast selections and your clean room were well received.

Thank you for your business and we look forward to your next stay. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 8, 2013

Arrived in SLO without a booking and was happy to find a last minute room here. Turned better than expected. Room was reasonable size, clean and quiet. Enjoyed the evening happy hour, but the breakfast was the real value add. Convenient to everywhere I needed go. Will definitely stay again when I visit relatives in the area.

Stayed September 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMrgEmbassy, General Manager at Embassy Suites San Luis Obispo, responded to this review, October 14, 2013
Dear mbelle228;

Thank you for choosing Embassy Suites San Luis Obispo for your accommodations during your recent visit. I am so glad that you found your choice to be "better than expected" and that you enjoyed our comp evening reception along with our complimentary breakfast, which many of our guests find of great value.

We hope to see you again on your next visit to San Luis Obispo.

All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites San Luis Obispo

Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
#10 Family Hotel in San Luis Obispo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive free breakfast, complimentary cocktails and snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The onsite restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine from Executive Chef Kirk Sowell. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access. Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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