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“Fantastic Stay!” 5 of 5 stars
Review of Embassy Suites San Luis Obispo

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Embassy Suites San Luis Obispo
3.0 of 5 Hotel   |   333 Madonna Road, San Luis Obispo, CA 93405   |  
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Ranked #12 of 31 hotels in San Luis Obispo
GreenLeadersSilver level
Chattanooga, Tennessee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Fantastic Stay!”
5 of 5 stars Reviewed April 25, 2013

I only got a chance to stay 1 night but it was fabulous. Great breakfast with many choices.
We checked out on Saturday morning and their was the most delightful little farmers market in the parking lot. I'd stay here again. I love Embassy Suites by Hilton.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 27, 2013
Dear cys12373,

I firstly love the descriptive "Fantastic" and thank you for sharing your experience with us and future guests. We are delighted that you enjoyed the local farmer's market just outside the hotel and perhaps next time, if you can stay a little longer, you will be able to experience the Farmer's Market Down town on Thursday nights (Rain or Shine).

Thank you again and looking forward to the next time your travels bring you to SLO.

Cheers
Tim
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Wilton, CT
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 25, 2013

Last leg of CA schools tour and selected this Embassy Suites based upon experience in our own area. First thing, it's a difficult to locate place, tucked in the back of a small shopping plaza/center which was a challenge for the GPS to pinpoint. Hotel, once we made it there, is clean and staff is very welcoming. Breakfast is top-notch, as would expect with ES. Location is a problem, as the hotel backs up directly to the 101 Freeway, and if you have a room on the back side, the traffic noise is non-stop all night. Definitely recommend asking for room on non-highway side of place.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 27, 2013
Dear WiltonOak,

Thank you for being our guest and delighted that your experience was brilliant from our welcoming team to our legendary complimentary breakfast. I am terribly sorry for the challenges you had in locating our hotel we understand this challenge and have tried to address the solution.

We were originally apart of the shopping mall/centre and when the new retail had been built we no longer had signage on Madonna Road, however we were afforded the opportunity to place a very small monument sign which, as you are well aware does not assist much. With this being said the main opportunity is that we still have the address of 333 Madonna Road which GPS understands only to be at the entrance to the SLO Promenade - it does not inform you to turn left onto Dalidio Road or El Mercardo which would bring you to the front entrance.

Again I am very sorry for your challenges in finding our hotel, but delighted again that when you arrived your experience was fantastic.

Thank you again for being our guest and look forward to the next opportunity to welcome you.

Cheers
Tim
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San Luis Obispo, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2013

Hotel was gorgeous, staff friendly, rooms clean and spacious. Hotel has manager's reception from 5:30 to 7:30 pm. Complimentary beer, wine, cocktails and non-alcoholic beverages are offered. Food consists of veggies, chips, salsa, and bean dip. Great welcome reception after a day of travel. Breakfast is cook to order or you can grab something prepared if you are short on time. Free internet service would be a great plus and would affect whether I booked with this hotel in the future.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 24, 2013
Dear Swigerj,

Delighted that you had a fabulous experience and thank you for being our guest. Thank you for commenting on the legendary amenities, complimentary cooked to order breakfast and the evening reception, more importantly thank you for congratulating the team.

We have recently undergone a significant upgrade in our internet service that will be delivering 100mb in it's first year and 200mb in it's second and has resulted in a charge of 6.99 usd per day, however our Hilton Honors Gold and Diamond members are extended this service free of charge and our Blue and Silver guests are extended a deeply reduced price. If you are able to consider signing up for your own Hilton Honors membership I would hope that we will have the privilege of seeing you again, this is no charge and the membership also allows our guests to receive points for the program and an airline mile of your choice for every stay.

Again, thank you very much and greatly appreciate your comments.

Looking forward to the next time to welcome you.

Cheers
Tim
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La Jolla, California
Top Contributor
62 reviews 62 reviews
50 hotel reviews
Reviews in 39 cities Reviews in 39 cities
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed April 19, 2013

So our check-in issue is probably anecdotal, and one of those things that happened to me, but won't happen to you, so let me tell you about that last.

In terms of room quality, they are fine, certainly not terrible and while they have been updated at some point, the old architecture (ie very low ceilings in bathroom) cannot be over come by paint. Also the pull out couch was such poor quality, I felt guilty leaving the kidlets on it. The king bed in our room was fine, except the sheets were placed a bit short and I could feel the mattress pad with my toes. There was a small amt of mold in the windowless bathroom, but I live by the beach--I'm used to mold. Breakfast was decent but not great. While the variety was there, the quality was lacking. My kids wouldn't eat the bacon...they love bacon. Enough said.

Check-in issue: I booked the room by calling SLO Embassy Suites directly and the woman on the phone was personable and very friendly. She described the "executive rooms" as top floor, away from the freeway. The AAA rate fee increase was in the $10-15/night range, and I said, "great, I'll take an execute suite" because I'm a light sleeper.

On check-in, 4 people were in line, with one employee working the desk. Stinks. The lady at the front of the line kept clarifying directions for wherever she was headed (GPS woman). Anyways, after about 10 minutes, I made my way to the front, and checked in with a worker who was friendly, but not convincingly competent. I did mention I had booked an "executive suite" and presented my reservation slip with my husband's Hilton Honors number. I stepped away from the line with keys in hand and gathered my family. Unfortunately it was then that I realized my room was on the second floor out of 4. Didn't I "splurge" for the top floor executive suite??? I got back in line and waited for the next four people in front of me, another 10 minutes or so. The worker said they were booked and that's all they had, but he could call the manager. Okay. I wait 5 minutes for the manager to arrive.

Enter Mitsy Schmidt...charming. She was rude and acted as if I was interrupting her afternoon nap, rather than asking how to solve a problem her hotel created. Embassy Suites SLO took my extra charge and didn't provide the room they sold me on...but worse they didn't even acknowledge it on check-in. WTH???? One of the most dishonest practices I have seen in a hotel. They were willing to take the extra fee without providing the extra amenity. I would have understood if when I checked in they said, "we apologize, we are oversold and we will have to credit you the exedutive suite fee and check you into a regular room." That would be an honest solution. But keep my upcharge AND don't give me the room. SKETCHOLA.

Charming Misty's solution to my problem was, "I can charge you the rate for the room you are checked in to." My husband laughed later saying, "great, because I don't want to be charged a higher rate, than that of my room." When Misty offered me this amazing deal, I was ticked. Now that I call you out on this sketchy business practice, you are ready to make it right. I don't think so. "I want more." I replied. 3 minutes later, and I had keys to the room I had been upsold on--the executive suite. WHAT THE HECK Embassy Suites SLO???

Very disappointing. I booked this hotel because I thought the two room accomodation + breakfast would work well for my family. We have close friends in the area, but we won't return to Embassy Suites SLO on our next visit.

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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 20, 2013
Dear Solomentehawaii,

Thank you for being our guest and I am embarrassed, rather upset, and assure you this is not our standard practice, far from it. There is absolutely no excuses for poor service, we are in the hospitality business and responsible for clean, safe, and great guest service.

I appreciate your commentary regarding your suite, which we are investigating and will correct, using a peroxide to clean and ensure consistent clean for our bathroom tiles as well as checking monthly our vent motors for the suite bathroom. Our sofa bed mattresses are being changed to a memory foam option and our hope is to complete this in-house to truly deliver a great night sleep using the living room bed option.

Our new Executive Chef is taking on the legendary cooked to order complimentary breakfast quality and are very excited with his passion and expertise.

My first point of investigation is of course the matter at hand regarding your suite reserved and although we have some new associates this is our number one priority - delivering the suite type you reserved and that if so some reason they are not, then we are to make adjustments, alternative solutions, apologise, and thank. Again I am terribly sorry for this matter and if you would be so kind in to contact me with your name and your date of stay I will personally respond to you. I have contacted my colleague that you referenced and will be ensuring that your message is delivered and that we have indeed learned from your valuable comments and ensure this does not happen for any future guest.

I truly look forward to the opportunity to speak to you in the very near future.

Yours sincerely,

Tim Billing
General Manager
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Tustin, CA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 8, 2013

Were in town for a college tour on Spring Break. Hotel was busy and seemed fully booked. Decent rate and relatively nice room. Beds slept well, everything worked but just had a slightly used and worn feel to it.

Fitness room was small but clean and worthwhile from a workout standpoint. Indoor pool looked a bit small for exercise but fine for play.

Breakfast was very average. Crowded area and slow clean up help made it tough to find a table.

All in all - a good stay in comfortable beds.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 18, 2013
Dear SCfan88,

Thank you for being our guest and congratulating us on your experience, of course we strive to make our guest experience a little better everyday and will be able to with commentary from our guests. Although we were indeed full during the Spring Break time frame it is certainly no excuse to challenge our guests in their breakfast experience and we have put some additional thoughts into this for high occupancy time frames.

Delighted that you had a great rest and that you were able to enjoy the new Precor fitness centre equipment and our indoor pool. Our pool being indoors is 27,000 gallons and perfectly clean and as you mentioned perfect for fun.

Thank you again for your valuable comments and we all look forward to welcoming you back when next in San Luis Obispo.

Cheers
Tim
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California
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

Our family of four enjoyed our three day stay at the Embassy Suites in San Luis Obispo. The staff was very pleasant and helpful, the rooms were clean and sufficient for all. The breakfast with made-to-order omelets was very good and filling. After reading other reviews we ask for and received a room that was away from the freeway and was quiet. There is a mall next to the hotel with a Cost Plus next door if you need another bottle of wine. My daughters enjoyed (the biggest) Forever 21 store just a few stores away. The evening Manager's reception was good with complimentary drinks and appetizers. The food was ok with some fresh veggies, refried beans and chips and while the bartenders were not well versed on many drinks they were not shy to pour what they knew. The hotel was centrally located whether we were going downtown or to the beach. I recommend this hotel to anyone.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 18, 2013
Dear ncalifvol,

Delighted that you had a fantastic three day stay with us and that you were able to enjoy your suite, location, breakfast, and most importantly the team here in San Luis Obispo. We are very proud of the team here and what they deliver so brilliantly every day.

I have passed on your suggestion to the evening reception team to ensure that we are continuing our education in delivering our guests favourite refreshments and thank you for allowing us this opportunity to just get that much better.

Looking forward in anticipation to seeing you when your travels bring you to San Luis Obispo once again.

Cheers
Tim
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San Bruno, California
1 review
3 of 5 stars Reviewed April 7, 2013

We stayed here two nights as a family of four. The hotel was okay, the rooms were smaller than other Embassy's we stayed at. The rooms seemed to be dated and seemed to lack maintenance. The pool was small, the breakfast was great. The staff was very friendly and helpful. Not too far of a drive to Hearst Castle (45 minutes). Would definitely try another location before staying here again.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review, April 18, 2013
Dear Ken L,

Thank you very much indeed for taking the time to furnish your comments on your recent stay, we are indeed very proud of the team here that truly delivers quite exceptional service and our magnificent complimentary breakfast. The majority of Embassy Suites are similar in size in regards to the two room suites, certainly there are a number that are slightly larger than ours and that is also correct in swimming pools, although overall very consistent. I apologise of the lack of attention to our maintaining the suite you were in and if at all possible if you could send me an e-mail with that suite number or date you were our guest I will investigate.

With that said please allow me the opportunity to ensure perfection and if you travel plans bring you to San Luis Obispo again please inform me personally.

Thank you for being our guest.

Yours sincerely,

Tim Billing
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Additional Information about Embassy Suites San Luis Obispo

Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Luis Obispo
#8 Business Hotel in San Luis Obispo
#10 Family Hotel in San Luis Obispo
#12 Romantic Hotel in San Luis Obispo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites San Luis Obispo 3*
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive free breakfast, complimentary cocktails and snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The onsite restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine from Executive Chef Kirk Sowell. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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