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“A little pricey- and could use some updating” 4 of 5 stars
Review of Embassy Suites by Hilton San Luis Obispo

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Embassy Suites by Hilton San Luis Obispo
3.0 of 5 Hotel   |   333 Madonna Road, San Luis Obispo, CA 93405   |  
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Ranked #13 of 31 Hotels in San Luis Obispo
GreenLeadersSilver level
Woodbridge, CA
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A little pricey- and could use some updating”
4 of 5 stars Reviewed February 4, 2013

Embassy Suites in SLO is a little pricey in comparison to other hotels, however, you do get a lot of extras. Make sure you make it for the "Manager's social" where you can have free drinks and food, and nothing beats their breakfast! Rooms seem to be newly renovated, bathrooms could use updating. But overall a place I will probably stay each visit.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, February 9, 2013
Dear awhtmthns,

Thank you for being our guest and am delighted that you had a fantastic time here in San Luis Obispo. We take great pride in our hotel and team and all the amenities the Embassy Suites Brand delivers daily to our guests.

We look forward very much to welcoming you back when your travels bring you back to the spectacular Central Coast.

Cheers
Tim
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697 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Mission Viejo, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 2, 2013

The facilities are dated but the staff and restaurant are first class. We went to the manager's reception and had complimentary wine and well drinks along with snacks. Then we went in to dinner. The restaurant was exceptional, the waiter was excellent and got a good tip. One of the meals was sub par and we were immediately reimbursed for the cost of that dinner but we tipped the waiter on the full amount because the service had been so excellent.

Room Tip: Most rooms are dated with 70' style furnishings.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, February 4, 2013
Dear aimswanson,

It is fantastic to hear from you and that your recent stay with us was excellent, I am so delighted that you had the opportunity to meet and experience the evening reception and the Greenhouse Grill and Cafe team. I am very proud to be a part of this team and your congratulatory comments will certainly be shared with everyone here.

We had a full guest suite renovation in 2008 with the exception of the hard furnishings in the guest suite which will be changed in our next refurbishment. We continue to update and improve monthly with recently installed new fitness centre equipment, HD service in guest suites, and a new presentation program for the legendary complimentary cooked to order breakfast.

Thank you for being our guest and we (especially) the Greenhouse Grill and Cafe Team look forward to your next visit to San Luis Obispo.

Cheers
Tim
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Cathedral City, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 26, 2013

This is a very comfortable and satisfying environment to stay in. Service was excellent and amenities were complete. I come here for Professional meetings and continuing education but would gladly bring my wife for a vacation stay also.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, January 28, 2013
Dear Chuck or Janice E,

Thank you, your commentary regarding your recent experience allows us the luxury of congratulating the team here, we will never take each other or you, our guest for granted.

From the open Atrium, spacious suites, legendary complimentary cooked to order breakfast and evening reception certainly lends itself to a perfect environment, and to you comment, whether for business or pleasure.

We/I look forward to your next visit to San Luis Obispo.

Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed January 24, 2013

The coffee was not the only thing that was great. The rooms were very nicely decorated and since it was a suite you had plenty of room. The location was convenient to both the freeway and shopping. They have a shuttle to the market on Thursdays.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, January 28, 2013
Dear arthurkHB,

Thank you very much for allowing us the opportunity to hear of your recent experience and that not only was the coffee great that the entire experience was perfect, thank you. We just recently organised a shuttle to deliver our guests safely down town and not needing to be inconvenienced with finding a parking space, although there is a $2.00 per person each way charge we are covering the balance of the cost's for this convenience and service.

We look forward to the opportunity in welcoming you on your next visit to San Luis Obispo.

Tim
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Redondo Beach, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 23, 2013

We have stayed at this hotel several times and are happy to return. The room is clean and comfortable and quiet (so don't be put off by my description that it is a great family hotel... it was very quiet). The manager's reception and breakfast have good food and nice seating. My daughter enjoyed the indoor pool.

The location is near lots of shopping and restaurants with a McDonald's, Panera, and Denny's close by. The on-site restaurant was very expensive. We almost ordered room service at 10:05 pm but discovered it ended at 10 pm. It is easy to forget to eat dinner after indulging at the manager's reception.

We used to see a lot of people with dogs at this hotel, but they had a rather stern sign up in the hotel room saying "We are no longer a dog friendly hotel. $300 fine for having dog in the room." I was kind of surprised at the tone of that sign, but as I don't have a dog it doesn't affect me. However I wonder if a lot of recurring guests show up with their dogs and have an unpleasant surprise.

On our last day my daughter woke up feeling sick (later we found she was coming down with the flu...) and she was not feeling well. We were all in a bit of a grumpy mood with a grumpy child.Then the breakfast manager, Alfred, appeared and offered a cough drop for my daughter and he talked to us and made us all smile. He really improved our day. And now whenever we are grumpy, we keep saying to ourselves "We need to be more like Alfred."

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, January 28, 2013
Dear SnoodMama,

Thank you so very much for your valuable time and allowing us to not only continue what we are doing so well but also areas that we can improve on. I must say that when a guest comments and actually references one of our very own this is by far the best review we can ever receive, I love that you continue to reference "Being like Alfred". Alfred is exceptional, his work ethic, personality, and enthusiasm are second to none and that we are very fortunate to have him as part of the team.

I would also like to thank you for your suggestion on verbiage on the new sign in the suites referencing the unfortunate new guest's with pet's policy and agree, we are re-writing this and will have them replaced upon delivery.

Thank you again and truly appreciate you and your family being our guest, until next time.

Tim
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Southern California
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed January 9, 2013

Recently stayed here, but unfortunately we were there when there was a basketball tournament. The hotel was loud and breakfast was extremely crowded. The front desk staff however were very cheerful and helpful. The room was decent, but starting to show its age. We could hear kids running up and down most nights until midnight. It seemed the high school kids were crammed into rooms and being typical teenagers. Wife enjoyed working out at the gym and said the pool was very nice. Wouldn't mind staying here again, if there are no sports tournaments nearby. On Thursday nights, the hotel offers a shuttle service to take you to/from the downtown street fair. There is a small fee for this service, however it beats trying to find/pay for parking downtown.

Room Tip: For quieter room, try staying in a room opposite the 101 freeway.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, January 11, 2013
Dear Tempdragon,

A very Happy New Year and thank you for being our guest during the Holiday Season of 2012, I apologise for the inconvenience that you experienced with our rather large volume of guest's that week. We have the pleasure in being host to a local tournament that brings High School basketball teams from around the State and Country, which is brilliant for these young gentlemen, but can be overwhelming for our other guests, and again am sorry for that.

I am delighted that you and your wife thoroughly enjoyed our facilities with new fitness centre equipment and our perfectly clean pool (thanks to the Engineering department).

Our Front Desk team thought up the shuttle service to and from the Thursday night Farmers Market and really happy you took advantage of that.

We thank you again for being our guest and certainly look forward to your next visit in San Luis Obispo.

Cheers
Tim
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Oakley, California
Level Contributor
117 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed January 7, 2013

The only downside we could find to this hotel is that it's oddly hard to find - although it's a large, multi-story building it's situated at the back of a large shopping center and we didn't see any signs on the street, so we had a bit of a search for it when we first arrived. This is a classic style Embassy Suites with the large center atrium and skylight roof. I was very pleased to discover that the evening Manager's Reception featured not just one, but two locally-brewed craft beers - bravo on that score. Breakfast the next morning was typical of the included breakfast at a hotel like this, but we were impressed with how hard the staff worked to keep tables clean and ready for the next guests. We presume the parents of many Cal Poly students stay here, since the restaurant had a big sign informing us they serve only Cal Poly eggs!

Our room was quite large and well equipped and although it overlooked the front of the hotel and the parking lot there was no noise issue. My daughter and her husband were in a different part of the hotel, sharing a huge private patio with a half dozen other rooms. In warmer weather that could be a very nice setup for a group travelling together or celebrating a special event.

Overall, we'll be happy to stay here again on a future visit to San Luis Obispo.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites by Hilton San Luis Obispo, responded to this review, January 9, 2013
Dear Michael K,

A very Happy New Year to you and your family, thank you for taking your valuable time to furnish your experience with other future guests. Without guests like you we are unable to applaud our team for everything they do so very well, or make adjustments to ensure perfect.

I am delighted that you found the evening reception's selection of refreshments plentiful and enjoyable we have a fantastic relationship with both Firestone Brewery and Tap It Brewery's here in the County, and Calpoly and not only purchase fresh egg's for the breakfast from them, but also have their wine as our house selection and a number of other items, including T-Shirts in the gift shop.

We certainly look forward to the next opportunity to see you and your family when your plans bring you back to SLO.

Cheers
Tim
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Additional Information about Embassy Suites by Hilton San Luis Obispo

Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
#10 Family Hotel in San Luis Obispo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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