We have stayed at this hotel several times and are happy to return. The room is clean and comfortable and quiet (so don't be put off by my description that it is a great family hotel... it was very quiet). The manager's reception and breakfast have good food and nice seating. My daughter enjoyed the indoor pool.
The location is near lots of shopping and restaurants with a McDonald's, Panera, and Denny's close by. The on-site restaurant was very expensive. We almost ordered room service at 10:05 pm but discovered it ended at 10 pm. It is easy to forget to eat dinner after indulging at the manager's reception.
We used to see a lot of people with dogs at this hotel, but they had a rather stern sign up in the hotel room saying "We are no longer a dog friendly hotel. $300 fine for having dog in the room." I was kind of surprised at the tone of that sign, but as I don't have a dog it doesn't affect me. However I wonder if a lot of recurring guests show up with their dogs and have an unpleasant surprise.
On our last day my daughter woke up feeling sick (later we found she was coming down with the flu...) and she was not feeling well. We were all in a bit of a grumpy mood with a grumpy child.Then the breakfast manager, Alfred, appeared and offered a cough drop for my daughter and he talked to us and made us all smile. He really improved our day. And now whenever we are grumpy, we keep saying to ourselves "We need to be more like Alfred."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 28, 2013
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Thank you so very much for your valuable time and allowing us to not only continue what we are doing so well but also areas that we can improve on. I must say that when a guest comments and actually references one of our very own this is by far the best review we can ever receive, I love that you continue to reference "Being like Alfred". Alfred is exceptional, his work ethic, personality, and enthusiasm are second to none and that we are very fortunate to have him as part of the team.
I would also like to thank you for your suggestion on verbiage on the new sign in the suites referencing the unfortunate new guest's with pet's policy and agree, we are re-writing this and will have them replaced upon delivery.
Thank you again and truly appreciate you and your family being our guest, until next time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.