Recently stayed here, but unfortunately we were there when there was a basketball tournament. The hotel was loud and breakfast was extremely crowded. The front desk staff however were very cheerful and helpful. The room was decent, but starting to show its age. We could hear kids running up and down most nights until midnight. It seemed the high school kids were crammed into rooms and being typical teenagers. Wife enjoyed working out at the gym and said the pool was very nice. Wouldn't mind staying here again, if there are no sports tournaments nearby. On Thursday nights, the hotel offers a shuttle service to take you to/from the downtown street fair. There is a small fee for this service, however it beats trying to find/pay for parking downtown.

The only downside we could find to this hotel is that it's oddly hard to find - although it's a large, multi-story building it's situated at the back of a large shopping center and we didn't see any signs on the street, so we had a bit of a search for it when we first arrived. This is a classic style Embassy Suites with the large center atrium and skylight roof. I was very pleased to discover that the evening Manager's Reception featured not just one, but two locally-brewed craft beers - bravo on that score. Breakfast the next morning was typical of the included breakfast at a hotel like this, but we were impressed with how hard the staff worked to keep tables clean and ready for the next guests. We presume the parents of many Cal Poly students stay here, since the restaurant had a big sign informing us they serve only Cal Poly eggs!

Our room was quite large and well equipped and although it overlooked the front of the hotel and the parking lot there was no noise issue. My daughter and her husband were in a different part of the hotel, sharing a huge private patio with a half dozen other rooms. In warmer weather that could be a very nice setup for a group travelling together or celebrating a special event.

Overall, we'll be happy to stay here again on a future visit to San Luis Obispo.

When we arrived to the hotel at 3pm on 12/26, the poor woman at the desk (Nora), already had her hands full. She had a line out the door, all phones were lit up, and she was doing the best she could to handle it all in stride. I really felt bad for her, as she should have had backup during the usually busy check-in time. She reamined sweet and professional through it all!
Nora let me know that the room I had reserved (A king, with an adjoining queen) would not be available due to a leak in the queen bathroom. Apparently there were no other rooms with this configuration, so Nora looked to get us two adjoining kings. Unfortunately, we got the kids and all of the luggage up to the second floor, and found that the rooms weren't adjoining after all.
I went back to the lobby, and by this time, another rep (Trenton, I think?) was there with Nora. He looked in the computer, and said that he couldn't find any more adjoining rooms at all. He apologized for the inconvenience, and asked what he could do to make it up to me. I told him that I REALLY needed adjoining rooms, since we have small kids, and I wouldn't have booked the suites if that wasn't possible. I signaled for Nora, and she eventually brought over a paper map and showed him the ones she thought were free. She suggested to give us an upgrade to an executive suite, but Trenton decided he was going to leave the desk, go upstairs and check to see if the rooms listed were indeed adjoining. He came back about 10 minutes later, let me know that he found two rooms, and finally got me checked in. To his credit, he did offer me a free wireless access code and a free movie to make up for the inconvenience.
After traveling all day with 2 kids, it was really frustrating to have check-in take 1 1/2 hours from start to finish! The upgrade would have been a nice touch!
All in all, a nice hotel, yummy breakfast and a great manager's reception. The staff was all very friendly and the hotel was well maintained. I also thought the staff handled the power outage very well! I just think the hotel needs to make sure they have 2 people on shift to get folks checked in!

We arrived on 12/26 for a three-night stay. This was our second stay here and were delighted (again) with the hotel. The staff was very friendly and did "the little things" to make our stay even better.

After we returned from dinner on our first night, there was a letter that was slid under the door with our "Hilton Gold welcome letter". There was a note attached to it apologizing for not having the letter in our room upon our arrival. As a consolation, we were offered two free bottles of water and a salty snack. Again, a little thing, but very thoughtful!

The second night there was a power outage and the hotel was on backup power for about an hour (which only powered the hallways, but not the rooms). The staff of the hotel made what could've been a difficult situation quite bearable. About 15 minutes into the outage, a staff member came to our room, explained the situation, and gave us a glow stick. What a nice touch!

Each morning, the free breakfast was a great start to each day (made to order omelettes, fruits, eggs, pancakes, cereals, and more). The gym equipment has also been recently upgraded, which was great!

We highly recommend this hotel and will definitely be back!