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Embassy Suites San Luis Obispo: Traveler Reviews

3.0 of 5
333 Madonna Road, San Luis Obispo, CA 93405
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Embassy Suites San Luis Obispo
Ranked #11 of 31 hotels in San Luis Obispo
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276 reviews from our community

Traveler rating
    81
    109
    47
    22
    17
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Families
123
 
Couples
46
 
Solo
8
 
Business
37
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Rancho Santa Margarita, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent Stay!”
5 of 5 stars Reviewed December 30, 2012

We arrived on 12/26 for a three-night stay. This was our second stay here and were delighted (again) with the hotel. The staff was very friendly and did "the little things" to make our stay even better.

After we returned from dinner on our first night, there was a letter that was slid under the door with our "Hilton Gold welcome letter". There was a note attached to it apologizing for not having the letter in our room upon our arrival. As a consolation, we were offered two free bottles of water and a salty snack. Again, a little thing, but very thoughtful!

The second night there was a power outage and the hotel was on backup power for about an hour (which only powered the hallways, but not the rooms). The staff of the hotel made what could've been a difficult situation quite bearable. About 15 minutes into the outage, a staff member came to our room, explained the situation, and gave us a glow stick. What a nice touch!

Each morning, the free breakfast was a great start to each day (made to order omelettes, fruits, eggs, pancakes, cereals, and more). The gym equipment has also been recently upgraded, which was great!

We highly recommend this hotel and will definitely be back!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask fredly19 about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
December 31, 2012
Dear fredly19,

Thank you Thank you your gracious commentary are welcomed and shared with the entire team. I am very grateful for the people I work with here at the Embassy Suites San Luis Obispo and again will never take them for granted, it is the small things, and I appreciate your mentioning them.

The evening team the evening of the outage, did exemplify service and that priority was foremost for safety and comfort, they communicated and delivered light sticks, and believe that my colleagues extended the complimentary evening reception also, fortunately the power came back on in about an hour for us and approximately 600 other businesses/customers.

It is a delight to have you as our guest and appreciate your comments.

Looking forward to stay number 3.

Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Very Enjoyable Stay”
5 of 5 stars Reviewed December 27, 2012

I wasn't sure if I would like this because it is inland and I like staying at the coast, but it was very nice. Very close to beaches (about 15 minutes) lots of stores and restaurants within walking distance.

Out room was very comfortable, and the service was excellent. The breakfast that comes with the room was fantastic with a cook to order omelet bar.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shippy62 about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
December 31, 2012
Dear Shippy62,

Thank you for being our guest and taking your valuable time to congratulate the team here at the Embassy Suites San Luis Obispo. Your, as all reviews are shared with the entire team to ensure that we are delivering our responsibility.

It was and will continue to be our pleasure to serve you and look forward to the next opportunity.

Tim
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London, United Kingdom
Top Contributor
117 reviews 117 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
“Good hotel, could use a facelift”
4 of 5 stars Reviewed December 23, 2012 via mobile

We stayed here on our trip up the coast. The hotel was packed due to some high school sports tournament were requested and got a room with two queen beds. The room seemed days away from the elevator but that proved to be a blessing when we saw what the kids were up to in the front of the hotel. Check I was quick and we got to our room. As this was half way through the trip we needed to do some laundry. The laundry facilities worked fine. The rooms were comfortable and the queen beds were larger than the double beds we have had in other hotels so that was nice. The rooms could use a facelift, especially the bathrooms. The fridge was also so loud we had to shut it off. The next morning we had the complimentary breakfast which was the best we have had in the last 7 days is staying at Embassy Suites. The staff were helpful and the Internet was only $2.95, a bargain over the other Embassy Suites, although I don't believe any hotel should be charging for Internet in 2012!

Stayed December 2012, traveled with family
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Ask EP05313 about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
December 31, 2012
Dear EP05313,

Firstly thank you for being our and the Embassy Suites guest during your stay in California, we are delighted that your stay and experience was excellent and with your commentary we can certainly improve, with items such as ensuring the refrigerator's are working efficiently and quite. I am very proud indeed of the entire team here and especially the breakfast team that deliver a legendary breakfast and make it just a little better. Safe travels home and we look forward to the next opportunity to see you again.

Tim
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San Luis Obispo
1 review
4 of 5 stars Reviewed December 12, 2012

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Easytobook.com

Ask Mike P about Embassy Suites San Luis Obispo
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
December 14, 2012
Dear MikeP,

Thank you and very much appreciate your acknowledgement of the team here we are very fortunate to have the team we do and again will never take them or you our guest for granted.

It is and continues to be one of the biggest opportunities, our address, although convenient location we have the existing 333 Madonna Road address and with the Mall area changing in the past years have not been able to amend our address. We have a rather small monument sign on Madonna but as you can see it does not help much. I apologise for the inconvenience of your arrival, but delighted that on your arrival everything was perfect.

Thank you again for being our guest and we look forward to the opportunity to see you should and when your travels bring you to San Luis Obispo.

Tim
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San Francisco, California
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“A bit dated, but great service”
4 of 5 stars Reviewed December 10, 2012

I think I really want to give a 3 1/2, but went with a 4 on the strength of the staff service. I stayed at this hotel for 4 nights for a business trip. The hotel was not crowded and they upgraded my room, which was nice. I haven't stayed in SLO before, so don't know what the other options are. This hotel was dated, older carpet in the rooms, and basic furniture. The rooms have a small refrigerator and microwave, as well as a hot water maker. The staff was really friendly and helpful, including making restaurant recommendations. Breakfast service was good too. Location is right at the back of a major shopping center, and right off the 101 freeway. Ask for a room not facing the freeway to avoid freeway noise. The hotel was quiet and the bed comfortable. All in all it worked out well for our purposes.

Room Tip: ask for a room not facing the 101 freeway
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cds_SanFrancisco about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
December 14, 2012
Dear cds_SanFrancisco,

Thank you Thank you very much appreciate you as our guest and your comments, I thank you for complementing the exceptional team of people here, we are indeed very fortunate indeed, but it also takes fantastic and appreciative guests too. We are maturing but as mentioned earlier we are expecting a renovation this coming next year, but until then we will take great pride in our surroundings and take care of the team and our guest's.

We certainly look forward to the next opportunity to accommodate you should your travels bring you back to San Luis Obispo.

Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Embassy Suites San Luis Obispo

Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
Embassy Suites San Luis Obispo Hotel
San Luis Obispo Embassy Suites
Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in San Luis Obispo
#8 Family Hotels in San Luis Obispo
Price Range: $$
Hotel Class:3 star (3*)
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