I think I really want to give a 3 1/2, but went with a 4 on the strength of the staff service. I stayed at this hotel for 4 nights for a business trip. The hotel was not crowded and they upgraded my room, which was nice. I haven't stayed in SLO before, so don't know what the other options are. This hotel was dated, older carpet in the rooms, and basic furniture. The rooms have a small refrigerator and microwave, as well as a hot water maker. The staff was really friendly and helpful, including making restaurant recommendations. Breakfast service was good too. Location is right at the back of a major shopping center, and right off the 101 freeway. Ask for a room not facing the freeway to avoid freeway noise. The hotel was quiet and the bed comfortable. All in all it worked out well for our purposes.

I have said before that this hotel is hard to find, but worth the trouble. The front desk people and all of the staff are terrific and very pleasant. They just replaced all of the fitness equipment with the latest and greatest Precor elypticals, treadmills and rower. It is a great workout room right above the pool. While the hotel and staff are fantastic, we noticed this time that the hotel is getting really "tired" looking. The carpeting is worn out, the room case goods are worn and the common areas smelled like smoke, all a bit disappointing. Since we are frequent visitors, it will not stop us from staying there, but I'd they do not upgrade soon, they will start losing business to the newer hotels, including a new Hampton Inn and the newer Marriott.

Stayed here for one night on a business trip. I was very impressed with the staff's willingness to please, and the breakfast was great too. It was my first time taking advantage of Embassy Suites free breakfast, and it's not just pastries and fruit! They have free "cook-to-order" breakfast for omlettes, fresh pancakes, hashbrowns, sausage, bacon, and eggs, as well as the usual bagels, pastries, cereal and fruit. I was stuffed!

Also, shortly after I checked into my hotel room, I noticed I had a small maintenance issue. I called back to the front desk, who immediately found me another room and gave me a dinner voucher for the restaurant. After changing rooms, I realized I had left my bottle of water in the old room. Feeling sheepish, I approached the front desk about my bottle of water. She gladly found me two cool bottles of water to replace the one I forgot. Needless to say, the service was great, and all done with a smile!

The hotel itself and rooms were nice. I liked how it opened into a huge atrium (where restaurant and bar were), and that was decorated for Christmas. The rooms have a mini-fridge, sink, and microwave. I was here for business, but will probably consider staying here for vacation with my husband as well.