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Embassy Suites San Luis Obispo: Traveler Reviews

3.0 of 5
333 Madonna Road, San Luis Obispo, CA 93405
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Embassy Suites San Luis Obispo
Ranked #11 of 31 hotels in San Luis Obispo
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278 reviews from our community

Traveler rating
    81
    110
    47
    23
    17
See reviews for
Families
124
 
Couples
46
 
Solo
8
 
Business
37
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Santa Clarita, California
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
“Not Bad, but Not Great”
4 of 5 stars Reviewed November 24, 2012

Traveling up to SLO to meet daughter's boyfriend's parents, we wanted a nice place with numerous amenities, and of course, the Embassy Suites always have great amenities. It was Thanksgiving week so the place was booked solid.
We enjoyed the Happy Hour and the breakfast, both complimentary. Snacks at Happy Hour were sufficient, veggie tray, chips and salsa, popcorn and a Chinese cracker mix as well as an appetizer menu with prices in the average range. Breakfast was either hot, cooked to order or buffet. The only upsetting thing to me was there were dogs in the dining area on Thursday morning. Friday morning, one of the gentleman that works there made sure no one brought their dogs into the dining area. I'm not an animal hater, but to have allowed dogs into the eating area really upset me. The dogs were even in the area at Happy Hour. Management really needs to address this issue, perhaps by posting a sign that states no dogs in the Atrium area.
Our room had 2 queen beds, both very comfy. The room was located directly above the entrance which had very bright lights and music that played until almost 11, not necessarily a plus. The bath had a shower/tub combo and there was a separate sink area outside the bathroom. I had read many reviews on this property and totally agree with those that said the sitting area needed up-dating. The furniture, queen hide-a-bed and chair were so old that you literally sank to the bottom in them, very uncomfortable. Putting that aside, the suite was very clean and well stocked with towels, pillows, blanket, glasses and toiletries.
Locating the hotel might have been impossible without the aid of Siri. It is off the beaten track, in a shopping mall at the back.
Everyone that we encountered that worked there was very courteous, helpful and attentive. All in all, it was a pleasant stay and I would probably go back if the need arose for me to travel to that area for an extended length of time.

Room Tip: Ask for a room that is not directly above the front entrance.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Dancingeyes about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
November 28, 2012
Dear Dancingeyes,

Thank you for taking the time to deliver this commentary on your recent experience, thank you for allowing us to continue to just get that much better. I am very sorry that our guest's with pet's were using the atrium during both evening reception and breakfast and that unless they are assistance animals we do ask that pet's are kept to the upper level of the hallways and/or in their suites. This policy is in place and that your commentary has allowed me to understand the need to deliver consistently.

Our facility is one we are very proud of and I am delighted that the team here continues to deliver clean, safe, and with a smile.

Thank you again, as without you we can not improve. Looking forward to seeing you in your next visit to San Luis Obispo.

Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Comfortable and friendly”
4 of 5 stars Reviewed November 14, 2012

We recently stayed here for our visit to Hearst castle. We were very happy with our stay at this property. The rooms was clean and the beds were comfortable. The employees of this property are exceptionally friendly. We were also pleased to be able to bring our small dog and the kids loved the pool. The only thing I would change at all embassy suites is the amount of chlorine in the pools. its way to strong and pungent.Yes the property is a little dated, but with kids and a dog we don't care about that. . San Luis obispo is a pristine town with very friendly people. By the way all the trip advisors who gave a heads up on the directions.... Thank you! Turn left at the panera and go to end of road and right there embassy suites.

Room Tip: Rooms off the main courtyard are really quiet.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by ohchad for San Luis Obispo
Ask ohchad about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
November 15, 2012
Dear ohchad,

Thank you very kindly and delighted that you and your family had a fantastic stay here in San Luis Obispo. Appreciate your commentary regarding pool chlorine, I have made sure that our operating standards are and continue to be in place as we check all levels of the pool every two hours, which is vastly more than pool standards warrant. Our Chief Engineer's last position oversaw a 240,000 gallon pool and with ours being 23,000 gallons feel that ours is clean and very limited smell, but again will continue to ensure this is kept up.

Directions are very challenging and I am so happy that other readers and my responses helped you get here a little easier.

We really look forward to seeing you and your family again when your plans bring you to the lovely San Luis Obispo area.

Cheers
Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lompoc, California
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Terrific value!”
4 of 5 stars Reviewed November 7, 2012

We've stayed here many times now and appreciate the friendly service, complimentary evening cocktails, terrific breakfast & small but sufficient workout room. We'll stay here many more times for Cal Poly events. This property is also central to everything in the area.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dan P about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
November 8, 2012
Dear Dan P,

Thank you and I agree terrific value indeed, and this is across the entire brand. My massive appreciation to you is that you complimented the team for their friendliness, this is my passion and allows us to be just a little different to other hotel stays.

Thank you again and we truly look forward to your next visit to San Luis Obispo and visiting Calpoly.

Cheers
Tim
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Marysville, Washington
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Older Embassy Suites”
3 of 5 stars Reviewed November 7, 2012

The room and hotel was clean. I stayed here based on a recommendation of the location to shopping. Needs an update. The service was good and the staff was very helpful. The fitness center could use some additional equipment to compete with other Hilton properties like Hilton Garden Inn,

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Michael S about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
November 8, 2012
Dear Michael S,

Thank you and very much appreciate your honesty, as mentioned we are slightly more mature than some other Embassy Suites across the country, but appreciate you stating our cleanliness and team, this is what we can 100% deliver. Our fitness centre equipment, although will not help on this occasion, is being completely changed within the next two weeks as we have a five year full replacement program supported by the Embassy Suites Brand, so you will be seeing brand new equipment across the brand over the next several months.

Thank you again and we look forward to your next visit to San Luis Obispo.
Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Valley Ca
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Older embassy suites”
3 of 5 stars Reviewed November 6, 2012

This hotel was ok. it was kind of hard to find off the 101 freeway central coast area.
It was clean and I would stay there again, but in comparison to other embassy suites it was older and dated.
It is connected to a shopping area and a Tahoe Joes which was nice- we didn't have to drive anywhere.
:-))

  • Stayed June 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Allegra3201 about Embassy Suites San Luis Obispo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLOCAES, General Manager at Embassy Suites San Luis Obispo, responded to this review
November 8, 2012
Dear Allegra3201,

Thank you for your time and allowing me to continue to understand what we need to do to continue to get that much better. We are a slightly maturer hotel than some Embassy Suites across the country, however as you saw we maintain very high standards in cleanliness and how we, the team, can deliver excellence.

We continue to improve on our hotel, most recently HD service to all guest suite LCD Televisions, we have fiber optic arriving in the next four weeks that we deliver exceptional service, our fitness centre will be having all new equipment within the next two weeks. Without you are guest informing us of our opportunities and congratulating us on our abilities we cannot deliver perfect, and I thank you for your comments.

Cheers
Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites San Luis Obispo

Also Known As:
Embassy Suites San Luis Obispo Hotel
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites
Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Region: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in San Luis Obispo
#8 Family Hotels in San Luis Obispo
Price Range: $$
Hotel Class:3 star (3*)
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