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“Best service” 5 of 5 stars
Review of Embassy Suites San Luis Obispo

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Embassy Suites San Luis Obispo
3.0 of 5 Hotel   |   333 Madonna Road, San Luis Obispo, CA 93405   |  
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Ranked #13 of 31 Hotels in San Luis Obispo
GreenLeadersSilver level
Tehachapi, California
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Best service”
5 of 5 stars Reviewed June 9, 2012

The best feature of all Embassy's to us is breakfast! Cooked to order PLUS a buffet bar! WOW! Also, you cannot beat the 2 rooms! Our 6 year old son LOVES having his "own" room! OH! And there's an IN door pool!!! No matter what time of year, kids (& mom & dad) can have fun in the water!!

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Glad to hear you had such a wonderful time, we appreciate having you as our guest and look forward to your next stay in S.L.O. Take care!
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581 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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English first
San Diego, California
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 8, 2012

Recently stayed for two nights on business at this property. I was not impressed with the location of the hotel as it sits in the rear of a shopping center adjacent the the freeway. My third floor room had a balcony with a view of the freeway, and needless to say the noise from the freeway made my room fairly noisy. The hotel itself is showing some signs of age i.e. leaky faucets, mold in the bath tub, and noticeable shabby repairs. While this hotel does have some negatives, the Embassy Suites staff & amenities make up for it in a big way. The staff was friendly & helpful, the meals were excellent, and the Manager's Reception is awesome. The Manager's Reception is open to all guests from 5:30 p.m. - 7:30 p.m. and includes free well drinks, beer, wine, and appetizers. The hotel gym and pool area are just fair in my opinion. The gym is very bare bones with minimal equipment. While the hotel itself is just average, the staff and amenities really make the difference. I would definitely stay here again on future visits to SLO.

Room Tip: Ask for a room away from the freeway.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you for your commentary regarding our facilities and staff here at the Embassy Suites, SLO. While the hotel certainly is not getting any younger, we truly are passionate about delivering the guest experience, and are so fortunate to have the team members that we do. Every evening you will find that our bar staff serve drinks with a smile, and genuinely care about the Manager’s Reception experience. We will continue to deliver a clean, safe suite for all of our guests and hope for a renovation in the near future. Have a great week!
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Santa Rosa
Top Contributor
124 reviews 124 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed June 7, 2012

We went out of our way to stay at the Embassy Suites in SLO. It is a very well-run hotel, with as you would expect an excellent breakfast included. You can't imagine the pleasure that the first cup of coffee gave me in the morning -- the chain *always* has good coffee. The location is, well, blah. Not at all close to the heart of downtown. The directions to get there are mysterious. The rooms need some upgrading, and I alerted management to the need to replace the sofabed in our suite. But such is my faith in the brand, I believe they will do that. The king bed we also had was super-comfortable. Like most Embassy Suites rooms, everything worked, including the heating/cooling system. The freebies (soap, shampoo, etc.) were as I've come to expect of the highest quality.

This time, we were birds of passage, so the awkward location didn't make a difference. If you were there mainly to shop at the weekly street market, or in the boutiques, you might want to go elsewhere. But for a good night's sleep, ES can't be beat.

Warning: Some ES locations have separate and closed off living rooms/bedrooms. This does not. If, for instance, you wanted a totally separate bedroom, you wouldn't get it, at least not where we stayed. The bedroom is enough cut off from the living room to minimize light pollution. But it would not eliminate sound leaking from one part of the suite to another.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you for your review of our property. Of the 195 suites on property 189 of them do have the separating door between the living room and bed room. It would seem that your reservation may have been for a mobility suite, which does feature this “open floor plan.” We certainly do our utmost to ensure that we are able to meet the requests of all of our guests, and look forward to your next stay so we can give you “an extra door.” If there is ever anything else that we can do to make your stay more comfortable, please do not hesitate to let a member of our staff know. Take care!
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San Diego CA
Top Contributor
219 reviews 219 reviews
45 hotel reviews
Reviews in 61 cities Reviews in 61 cities
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed June 7, 2012

We have stayed at this hotel at least 6 times in the last year alone. While it is a bit hard to find, once you do find it, you will see that it is pretty convenient to all of SLO. Hint: Exit the highway on Madonna Road, and go left. Drive straight a couple of stoplights and turn left at the Panera Bakery; drive straight to the end of the road and the hotel is adjacent to the freeway at the end of this road. Your GPS will take you to the front of the shopping center, but you cannot and will not see the hotel from there, so do not freak out, just go through the center towards the freeway, all the way to the back, and Voila, you will find the hotel.

The staff is well trained and courteous. The rooms are older, but in good shape; standard quality Embassy Suites. There is the standard manager's reception with open bar each evening and the usual, excellent, hot cooked breakfasts each morning. The cardio/exercise room is quite adequate and overlooks the indoor pool. The pool has too much cholorine, and the jacuzzi/spa is sometimes too hot or too cold, but it works. There is no reason for us to stay anywhere else is SLO, this place is as good as it gets.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you very much for your review of our property. We certainly appreciate your feedback and look forward to the next time we have the opportunity to welcome you as our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido
Top Contributor
146 reviews 146 reviews
43 hotel reviews
Reviews in 68 cities Reviews in 68 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed June 5, 2012

the worst thing about this place is finding it. The address is on Madonna Road, but the motel is a large block back from the street and partially obscured by the shopping center. The "front" is also not too obvious. We had not stayed in an Embassy for quite a while. This one has many features we remembered and some upgrades.
Our room, 410, lacks the large bar area, but they have put the bathroom accessible to both the bedroom and the sitting/sleeping other room. Our toilet had a broken hinge, which was repaired within 20 minutes of our reporting it. Water pressure in the shower was a bit weak. We were happy with all the other aspects of the room (only one TV). We stayed two nights. The breakfast was as we remembered from the past, except is was run much more efficiently. Buffet and made to order eggs/omletts, plus. Speciality coffees were available (fee). Real plates and silverware. Enough room to handle all of us. The evening was where the differences were the greatest. They have a restraurant for those that care to buy dinner in. The free/inclusive snacks and drinks have changed too. Full open bar. Real glassware. Stemed wine glasses. Wine and beer come from bottles. Big upgrade from plasic cups and cardboard wine. The snacks had a bit more variety, but not really upgraded from what we remember. We would stay again. Part of the Hilton Honors Program.

Room Tip: Upper floors may be quieter. We could hear noice from the lobby, but they do close everything at 10...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you for your thoughtful review of our hotel, we do like to think we do things just a tad better than then other Embassy, and we are happy to hear that the challenge in your room was quickly resolved for you. Our location is a challenge to find, and we do apologize that this is the case. We have tried for many years, to increase the amount of signage directing guests to the hotel, however at this time the city finds it to be sufficient and will not grant further signs. You can always contact our Front Desk at 805.549.0800 and we would be happy to help you get here. Best wishes for the rest of the week!
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Mancunium
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 4, 2012

The hotel is barely in SLO but access is good and the service provided at the hotel was friendly and helpful. I'm afraid that Embassy Suites in general could learn a thing or two from Homewood Suites at Del Rey (San Diego - which I have also reviewed) when it comes to the breakfast concept. Only the "fry it or grill it" brigade are well catered for.

Comfortable rooms, well laid out, but a shame that there is only a mini fridge and microwave - but no provision for eating in the suite (utensils etc).

Nice enough stay and comfortable beds.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you for your review of our property. We are continually working with our culinary team to offer more “healthy” options for our guests, as we recognize not everyone wants fried potatoes and omelets for breakfast. Please feel free to contact me directly with any specific suggestions that you may have, we certainly appreciate feedback from our guests, the travel experts. We have never discussed having utensils in the rooms, but I guarantee you this will be on our next meeting agenda. Thanks for suggestion, have a great week!
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Sacramento, CA
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 3, 2012

Just came back from a 2 night stay at the SLO Embassy Suites, and can only say nice things about it. This was my second stay there, for a business conference, and I was very pleased about the entire visit.
The location is great-close to stores and restaurants, not far from the downtown area, and across the street is a beautiful park with a lake, which is nice for a morning or evening walk.
The complimentary breakfast is fantastic, and the free evening happy hour was a special treat! The staff-from front desk to breakfast servers-are very nice and cheerful, and make you feel welcome.
I was given a two-room suite, which was way too big for me, as I was alone and only used the bedroom. The room was clean and the bathroom was fine. The only complaint I have about the room was that the sliding glass doors faced the freeway, and it was really loud when I opened them to air out the room. It was quiet with the doors closed, so sleeping wasn't a problem.
Also, you will be charged for WiFi, which is really a pet peeve of mine, and the reason I didn't give a 5-star rating. I fail to understand why a big hotel chain charges for Internet access, when small little motels don't.
Despite the WiFi charge and freeway noise, I would go back to the Embassy Suites happily. The hotel is nice, location good, and the staff is wonderful.

Room Tip: Ask for a room that doesn't face the freeway.
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Embassy Suites San Luis Obispo, responded to this review, July 6, 2012
Thank you for your review of our hotel, we truly are blessed to have the people that we do working here. We love to here from guests that were here as a part of a conference, as we go to great lengths to make sure that our groups have the best experience possible. Hopefully next time you are in the area it is purely for fun, and we look forward to welcoming you as our guest. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites San Luis Obispo

Address: 333 Madonna Road, San Luis Obispo, CA 93405
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Luis Obispo
#6 Business Hotel in San Luis Obispo
#10 Family Hotel in San Luis Obispo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites San Luis Obispo 3*
Number of rooms: 195
Official Description (provided by the hotel):
Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive free breakfast, complimentary cocktails and snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The onsite restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine from Executive Chef Kirk Sowell. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access. Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more   less 
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Also Known As:
Embassy Suites San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Embassy Suites

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