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“Not up to Holiday Inn Express standards” 3 of 5 stars
Review of Holiday Inn Express San Luis Obispo

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Holiday Inn Express San Luis Obispo
2.5 of 5 Motel   |   1800 Monterey St., San Luis Obispo, CA 93401   |  
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Ranked #10 of 31 Hotels in San Luis Obispo
Certificate of Excellence
California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Not up to Holiday Inn Express standards”
3 of 5 stars Reviewed 3 days ago NEW

because we were not able to secure accommodations at the Quality Inn and Suites, we made reservations at the Holiday Inn Express. Our room was not ready, but signed papers, etc and the clerk took our cell # to call. Said it shouldn't be long til she called. Better than an hour later I went back . The clerk was sitting outside smoking and the kid on duty indicated that the room and many others were available! Not a good start. Very comfortable bed and clean but very small. Went down for breakfast at 8:00 the next morning. No tables available and it really didn't matter because th food was gone too! Took a coffee to our room. When I pay $400 to stay in a standard room for two nights, I have come to expect more from this chain of hotels. And that was a AAA rate! Will find something else in the future. Not even an acknowledgement of membership in their IHG assn. my club number was on the receipt so I know they were aware of it.

  • Stayed May 2015, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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304 reviews from our community

Traveler rating
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    103
    57
    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have been there for just one night. The room was very clean and nice. The breakfast was enjoyable. The location just a few minutes from downtown by foot.

What stood out the most for me was the very helpful and friendly staff. Great experience!

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel from Feb-May 2015 for about 6 weeks during my travel for work. The staff is great and hotel is nice. My only suggestion is that the breakfast selections should be changed to have more variety.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review, 6 days ago
Thank you for your review and breakfast suggestions. We do our best to vary the selection each day from scrambled eggs one day to omelets another as well as bacon and sausage alternating as well. Also our new healthy alternatives have been a big hit with itmes like our Turkey Sausage and Quaker Oatmeals. We hope to have you as our guest again soon.

James Davison
General Manager
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Albuquerque, New Mexico
Top Contributor
63 reviews 63 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff was pleasant and efficient.
Room was pretty standard fare for the Express.
Breakfast was definitely standard offerings.
If you are looking for predictable lodging that won't excite you either plus or minus, this might be your choice.

  • Stayed May 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review, 6 days ago
Thank you so much for your review of our hotel. I hope that we can show you we can be more than just your standard Holiday Inn Express next time you are with us. We pride ourselves on our service and we value your feedback. We hope you will visit us again.

James Davison
General Manager
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McKinleyville, California
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located within walking distance of SLO's lively downtown area, this hotel was a comfortable place to stay and have our 2 day conference. There is much to compliment - ample breakfast choices, coffee and fresh fruit all day, and cookies in the afternoon, plus USA Today newspapers outside our door each morning and rapid check-out option. What is most worthy of comment is the service- all of the staff I worked with over my 3 days there were incredibly helpful and knowledgeable. My only complaint - and this isn't a big deal, just something I feel I should mention- is that the walls seem a bit thin and I could hear a lot of what was going on above and beside my room.but this was easily remedied by turning on my tv. Earplugs would solve any night noise issues. But don't let this keep you from staying here - it was very pleasant and we had excellent meals at two restaurants across the street, Apple Farm and Paddy MacGregor's. Ask at the front desk for directions and maybe they'll be able to provide you with discount cards. Great experience overall! (I'm going to rate this place higher because the bed and pillows were so comfortable!)

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review, 1 week ago
I am happy to hear we were able to provide you excellent service while you stayed with us here at the Holiday Inn Express San Luis Obispo. I am also pleased to read you enjoyed a couple of the great restaurants that San Luis Obispo has to offer. Thank you for your review.

James Davison
General Manager
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Long Beach, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was certainly not bad, but not great either. I agree with other reviewers who state that the pictures are slightly deceiving. Nothing was full on dirty or run down except for the pool/spa area. The rooms were clean and comfortable and we all had a good night's rest in their beds. The front desk staff was friendly and helpful. The breakfast area staff not so much. The pool area needs a makeover, and the gym is mostly an unimpressive treadmill. The location was perfect for us as we needed to be both on campus and downtown. There is an evening troll that can be used to get downtown for fifty cents a person, and we were easily able to walk back in 15-20 min. I would stay here again but I would not call it an impressive stay by any means.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review, 1 week ago
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the hotel conditions. Rest assured that these issues will be looked into. You caught us as we are gearing up for summer and are addressing these issues. New pool furniture will be here in a week and we are looking into new fitness equipment currently as well. We value your comments and welcome the opportunity to serve you again.

James Davison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
4 of 5 stars Reviewed 3 weeks ago

It was also my birthday during the training session that my company had there for two days so it was nice to get a couple litle gifts from the staff.
A couple of my team members and I asked to have rooms near each other and we were accommodated this time and when we had business in January 2015.
Friendly people, nice location, and a beautiful place to visit.

Room Tip: Make sure the phone lines are working before you place a client in the room :-) Having amicrowave i...
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Holiday Inn Express San Luis Obispo, responded to this review, 3 weeks ago
Happy Birthday! Thank you for spending it with us, even if it was also for work. We are very pleased to have had you as our guest and we look forward to seeing you again soon. Thank you for your comments and review.

James Davison
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Luis Obispo

Address: 1800 Monterey St., San Luis Obispo, CA 93401
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in San Luis Obispo
#8 Romantic Hotel in San Luis Obispo
#9 Family Hotel in San Luis Obispo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Luis Obispo 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Express Hotel at San Luis Obispo is the area's closest hotel to California Polytechnic State University (Cal Poly). Enjoy the best of small town charm surrounded by the unrivaled natural beauty of the Central Coast - from the historic Mission in downtown San Luis Obispo, to the colorful shops, restaurants, wineries, hiking, and beaches. The rustic neighboring communities of Cambria, Hearst Castle, Pismo Beach and Paso Robles are just a short drive away. Our hotel offers a relaxing getaway with newly renovated, spacious rooms and suites featuring refrigerators, bath robes, and amenities to make you feel at home! Enjoy our complimentary deluxe full American breakfast. AAA approved, 3-Diamond rating. Come hop the trolley this Thursday to our weekly, regionally-famed, Farmer's Market. You will find an extensive selection of fresh produce, BBQ & live music! ... more   less 
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Also Known As:
Holiday Inn Express San Luis Obispo Hotel San Luis Obispo
Holiday Inn San Luis Obispo
San Luis Obispo Holiday Inn

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