It was my first time in San Luis Obispo and this HIE staff was very accommodating. My 1 year old dog injured his leg the day before my week long travel, which meant he was stuck traveling with me in hotels. Upon arrival I was greeted with a smile, and a yes we do allow pets! Whew! I paid the small pet fee and was able to stay in a very comfortable room with my dog. Check in/out process was easy, breakfast was convenient. There are only two computers for the business office and they were occupied by other guests. The front desk staff quickly made the copies I requested with a smile! I will definitely be back!