My husband and I have enjoyed the Apple Farm "experience" since our honeymoon. Over the 30 plus years of our marriage, we have managed to make the over 300 mile drive a frequent tradition. Just as we have changed, so has the Apple Farm. We stayed two nights this past weekend to attend our nephew's wedding. Upon arrival, we were told by the young gentleman behind the desk that, "the room booked in advance was not available." No changes could be made as the Inn was "booked". Speaking to another clerk, we were then offered a "rollaway" instead of the two queen beds we had requested and been guaranteed. After requesting to speak with a manager who did not speak with us, we were given a room with two queen beds. "Only because another traveler was booked there, but she will now be given the King bed when she arrives." Our room was a renovated one without the traditional country Victorian décor that we enjoy at the Inn. (Which is what we had wanted and reserved in the first place). We were offered wine. We do not drink so this was not a priority for us. Aside from the "updated" décor, the room was o.k. It was clean and more spacious than the King bedroom first offered to us. (Which had trash from a previous guest still in the trash can). The restaurant has a new entrance to the left of the counter and a new Apple Farm logo. No more customized place mats with the apple orchard. They have been replaced with a vinyl? black and white table runner on the tables. The breakfast muffins have changed and definitely have been reduced in size. The Mill House and gift shopping areas now focus on the wine tasting experience. The unique objects for sale have been replaced by items easily ordered through mail order catalogs. The only apple themed items we saw were the sweatshirts and aprons with the Apple Farm logo. We were pleased to see that the free wooden apple in the guests' rooms was still an Apple Farm tradition. The evening cookies in the lobby were yummy. The newspaper delivered to the door on Sunday was also an appreciated tradition. As we drove home, we agreed that the lobby and the exterior were the only remaining parts of the Inn that still held the unique charm we fell in love with all those years ago. We realize times change and renovations occur. We miss the "extras" that made the Apple Farm Inn of the past such a pleasant and welcoming experience. The young staff at the front desk and restaurant counter might benefit from training to include customer service and discretion regarding their personal conversations while attending to the needs of the guests at the Inn. Submitted by Mr. & Mrs. Grant
Make sure you are given the type of room décor you prefer. The renovated rooms
lack the traditional...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write your review and for your many stays with us over the years. We appreciate your feedback as it continually helps us to improve. I am so sorry to hear that your recent stay did not meet your expectations and the confusion with your rooms that occurred at check-in. Please know that this is not typical of our property and we will be addressing this with our staff immediately. We take every suggestion to heart and we will use your comments as a training tool for our staff. We have updated the decor in many of our rooms to a more contemporary country feel, but we still have many rooms available that have a more traditional feel. Thank you again for your comments. We also plan on contacting you directly to fully discuss your concerns. We certainly hope to be able to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.