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BEST WESTERN Capistrano Inn: Traveler Reviews

2.0 of 5
27174 Ortega Highway, San Juan Capistrano, CA 92675
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83 reviews from our community

    Trip type
Traveler rating
    12
    25
    18
    13
    15
Date Rating
San Diego, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Overall, a good stay.”
3 of 5 stars Reviewed December 29, 2012

I stayed at this hotel recently and was pleasantly surprised. The room was clean, the shower worked well and the staff was professional and friendly. The gift shop had a nice supply of snacks and drinks, plus there is a Denny's in the parking lot. All in all, I was quite impressed, with one exception...

The internet wifi service was horribly slow. It performed about as well as a dial-up connection. As someone who relies on having good access wherever I stay for work reasons, I was disappointed.

So, while I give this hotel high marks in just about every category, the lack of good wifi may cause me to look elsewhere in the future. If that isn't a concern for you, however, this is a nice place to stay, and very conveniently located to downtown San Juan Capistrano.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Eric G about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Basic amenities in a scenic location”
3 of 5 stars Reviewed November 24, 2012

This is our fourth stay at this hotel. We stay here when visiting family in San Juan Capistrano, it's a perfect place for coming and going. Its a very convenient location, about 10 minutes by car from Dana Point and the beach. There are nearby horse stables and horseback riding, a golf course, and a trail for running.

This is a very basic hotel, clean, spacious rooms, and a comfortable bed. There is also a refrigerator. Rooms on the second level have good size balconies.

This past stay we asked for a roll away bed, paid for it, and it was never delivered. We called the front desk and they were all out of roll aways. It was very disappointing, since we reserved it in advance. However, this was our first complaint after four stays.

Bring your own soap, the soap they provide crumbles when showering. A little shampoo is provided. The hotel is within walking distance to the mission. No frills, inexpensive stay. There is a nice sized pool located in the parking lot.

I recommend asking for a room in the back away from the Ortega Hwy. Room 421.

Room Tip: I recommend asking for a room in the back away from the Ortega Hwy. Room 421.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Eunetta about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, Manager at BEST WESTERN Capistrano Inn, responded to this review
November 29, 2012
The Best Western Capistrano Inn values and appreciates your comments on your recent stay. We will always encourage and seek guest feedback. Overall Improvement in customer service is a focus for us and we continue to expect more from ourselves in order to exceed our guest expectations. Thank you for taking time out of your day to comment on your experience. Your business is appreciated and it would be our honor to serve you again in the future.

Sincerely,

Rob Grether
General Manager
Best Western Capistrano Inn
949-493-5661
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
1 review
“Do Not Stay Here”
2 of 5 stars Reviewed November 24, 2012

This hotel was selected by the bride and groom for their wedding guests. They were going for location and managing expense to their guests; they negotiated a rate.
Never received e-mail confirmation of the reservations and rate; requested twice after initial reservation. Verbally they confirmed the correct rates each time I called.
When arrived, they could not figure what rooms to put us in (we needed 3 rooms, traveling with young children, they knew this when reservation was made), had no map of the facility, the front desk did not know what type of beds were in each room –then our rates were wrong, higher – they said I requested AAA, which I do not have. They did not know the wedding rates and had to check other wedding guest rooms – the front desk said they would fix it.
I got LOCKED IN MY ROOM, when I tried to leave for breakfast one of the two dead bolts would not open. I was told to maintenance was not there yet, to wait, he would be arriving soon. Rooms had various locking systems.
Breakfast was toaster waffles, instant oatmeal with hot water container that was not hot – then cold cereal, packaged pastries, hard boiled eggs, yogurt, hard boiled eggs, bananas and apples - sufficient but less than expected, so this is what you should expect.
The outlet in the bathroom did not hold the plugs.
Very slow internet.
When we checked in the rooms smelled until you ran the fan.
When we checked out, the rates were still wrong. No one there could help; the manager did not take calls when he was off duty. The staff is clueless.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask TFreyMI about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
November 29, 2012
Thank you for your feedback to the Best Western Capistrano Inn. All staff and management will discuss customer reviews on a weekly basic. We are disappointed we could not provide the service we strive for and for not meeting your expectations. We will continue to strive for improvement and a better understanding of guest expectations. Feedback will be used to better serve our next guest and it is always encouraged and appreciated. Thank you for taking the time out of your day to comment on your experience. Our sincere apologizes for your inconvenience.

Sincerely,

Rob Grether
General Manager
Best Western Capistrano Inn
949-493-5661
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redondo Beach, California
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
“What you expect from a BW off the freeway”
4 of 5 stars Reviewed October 23, 2012

This property was right off the 5. I pull in late one evening, the price was right, the room was clean and quite. The fella at the front desk was awake and friendly at 1 AM. What I like about Best Westerns is you know what your going to get. Great place for a short stay while traveling in Southern California. I would most likely stay again if passing through.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tskelton about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
November 12, 2012
Thank you for the time you spend reviewing your experience at the Best Western Capistrano Inn. We appreciate all guest feedback and proactively use it to better serve our next guest. We value your business and are pleased to hear about your stay. It would be out honor to accommodate you and your needs in the future. We hope to see you again soon.

Rob Grether
General Manager
Best Western Capistrano Inn
949-493-5661 Ext.450
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carson, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bad Time”
2 of 5 stars Reviewed October 16, 2012

I always consider Best Western when planning vacations, as I have good experience with their other hotels, but this particular one, though in great location to the places I planned to go, was not to my expectation. There were a lot of small roaches in our room, from the carpet to the beds. We check-in really late at the time when every motels/hotels are full so we had no choice but made do with the accommodation we have that moment. It was terrible. They should have someone to do quality check on their rooms and facilities. And this was our 5 year wedding anniversary vacation.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Kate L about BEST WESTERN Capistrano Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at BEST WESTERN Capistrano Inn, responded to this review
October 18, 2012
The Best Western Capistrano encourages guest’s reviews and appreciates all feedback. We genuinely embrace opportunities to rectify and resolve issues...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Capistrano Inn

Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western Capistrano Hotel
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Address: 27174 Ortega Highway, San Juan Capistrano, CA 92675
Phone Number:
Region: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in San Juan Capistrano
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
The Best Western Capistrano Inn is under new Management as of November 2011. We are recommitment to superior customer service was well as new room renovations. A complimentary breakfast and local shuttle with many shops and restaurants within walking distance will ensure guest an enjoyable and relaxing stay. The Capistrano Inn is conveniently located off the 5 freeway just two blocks from the historical San Juan Mission. Our state of the art business and conference center are ideal for seminars, banquets, lectures and receptions. Four miles to the beach at nearly half the price of the hotels along the coast we are confident you will be pleased choosing to stay in the beautiful town of San Juan Capistrano. ... more   less 
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