This is our fourth stay at this hotel. We stay here when visiting family in San Juan Capistrano, it's a perfect place for coming and going. Its a very convenient location, about 10 minutes by car from Dana Point and the beach. There are nearby horse stables and horseback riding, a golf course, and a trail for running.

This is a very basic hotel, clean, spacious rooms, and a comfortable bed. There is also a refrigerator. Rooms on the second level have good size balconies.

This past stay we asked for a roll away bed, paid for it, and it was never delivered. We called the front desk and they were all out of roll aways. It was very disappointing, since we reserved it in advance. However, this was our first complaint after four stays.

Bring your own soap, the soap they provide crumbles when showering. A little shampoo is provided. The hotel is within walking distance to the mission. No frills, inexpensive stay. There is a nice sized pool located in the parking lot.

I recommend asking for a room in the back away from the Ortega Hwy. Room 421.

This hotel was selected by the bride and groom for their wedding guests. They were going for location and managing expense to their guests; they negotiated a rate.
Never received e-mail confirmation of the reservations and rate; requested twice after initial reservation. Verbally they confirmed the correct rates each time I called.
When arrived, they could not figure what rooms to put us in (we needed 3 rooms, traveling with young children, they knew this when reservation was made), had no map of the facility, the front desk did not know what type of beds were in each room –then our rates were wrong, higher – they said I requested AAA, which I do not have. They did not know the wedding rates and had to check other wedding guest rooms – the front desk said they would fix it.
I got LOCKED IN MY ROOM, when I tried to leave for breakfast one of the two dead bolts would not open. I was told to maintenance was not there yet, to wait, he would be arriving soon. Rooms had various locking systems.
Breakfast was toaster waffles, instant oatmeal with hot water container that was not hot – then cold cereal, packaged pastries, hard boiled eggs, yogurt, hard boiled eggs, bananas and apples - sufficient but less than expected, so this is what you should expect.
The outlet in the bathroom did not hold the plugs.
Very slow internet.
When we checked in the rooms smelled until you ran the fan.
When we checked out, the rates were still wrong. No one there could help; the manager did not take calls when he was off duty. The staff is clueless.

This property was right off the 5. I pull in late one evening, the price was right, the room was clean and quite. The fella at the front desk was awake and friendly at 1 AM. What I like about Best Westerns is you know what your going to get. Great place for a short stay while traveling in Southern California. I would most likely stay again if passing through.

I always consider Best Western when planning vacations, as I have good experience with their other hotels, but this particular one, though in great location to the places I planned to go, was not to my expectation. There were a lot of small roaches in our room, from the carpet to the beds. We check-in really late at the time when every motels/hotels are full so we had no choice but made do with the accommodation we have that moment. It was terrible. They should have someone to do quality check on their rooms and facilities. And this was our 5 year wedding anniversary vacation.