We overall enjoyed are stay at the Residence Inn San Juan Capistrano. It is well located with very each access to Dana Point area restaurants, Doheny Harbor and the Mission at San Juan Capistrano. The Metrolink/Coaster rail link is TOO CLOSE. Train horns around the clock. We first heard them while checking in and asked the front desk person about them. The female front desk clerk explained how the trains stopped after 10:00 p.m. so not a worry. An out and out misrepresentation. Our (and others) first morning breakfast buffet experience was marred with no milk availability for cereal or oatmeal. Upon speaking with Anthony he indicated their vendor did not deliver and that they knew about it the night before. I asked him why, with several groceries nearby, no one solved the problem. Upon the suggestion from me, someone promptly headed to a store.
Management suggestions from a longtime senior H.R. Executive: EMPLOYEE TRAINING and EMPOWERMENT. Train your staff to always be honest with the guest, don't misrepresent and empower your staff to solve problems when a senior manager is not available. Don't let the corporate b.s. worrying about a $2.50 reimbursement ruin a guest experience.
We will stay again at this property. Kudos to Chris for being honest and forthright with us about the train issue when approached the second night of our stay. He is an outstanding employee.
- Official Description (provided by the hotel):
- By the oceanSituated near the beach in San Juan Capistrano, this hotel is close to Doheny State Beach, Mission San Juan Capistrano and Dana Point Harbor.Pool, fitness facilityResidence Inn San Juan Capistrano offers a complimentary breakfast and light meal reception to guests. Other amenities include complimentary high-speed (wired) Internet access and a complimentary grocery shopping service.Refrigerators, microwavesTelevisions come with cable channels. Guestrooms also feature kitchens and complimentary high-speed (wired and wireless) Internet access ... more less
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