I booked this room in advance from Texas. I was scheduled to attend a concert at The Coach Housein San Juan Capistrano and was led to believe this was very near as well as the closest to the venue. Not true. It was on the northern edge of San Juan more like Mission Viejo. When I arrived and saw the location I explained my situation and that it was farther than I was expecting and asked if I could bail out they were very rude and non understanding. Explained their 72 hour cancellation policy and said tough luck. I got stuck with a full price charge. Bad customer service. No compromise. The outside was filthy and unkept I can only imagine the inside. Oh well.
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