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Americas Best Value Laguna Inn & Suites: Traveler Reviews

2.0 of 5
28742 Camino Capistrano, San Juan Capistrano, CA 92675
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Americas Best Value Laguna Inn & Suites
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15 reviews from our community

    Trip type
Traveler rating
    2
    2
    0
    0
    11
Date Rating
San Diego, California
1 review
“no good”
1 of 5 stars Reviewed September 10, 2012

cockroach the size of a small bird running acorss bed-room floor.

they rented the room next to us to some teenagers & did not notice the 20 kids piling into the room

called front-desk twice nothing done about it

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Smith5490 about Americas Best Value Laguna Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Never Again”
1 of 5 stars Reviewed July 18, 2012 via mobile

Gets one star because 0 in not an option. This hotel has it all, dirty, noisy, used bed linen, etc. The room we were in smelled like Lysol and keeping the windows open did not seem to help. Avoid at all costs.

Stayed July 2012, traveled as a couple
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Ask Dellanno31 about Americas Best Value Laguna Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torrance
1 review
“Stay away”
1 of 5 stars Reviewed May 17, 2012

We stayed here a couple of years ago -- recommended from the AAA book. This was one of the absolutely WORST places we had EVER stayed!! It is about 1 foot from the freeway and has train tracks on the other side. The room was disgusting -- D-I-R-T-Y!! The bathroom looked like it hadn't been cleaned in several days (or longer). It totally creeped us out! I wrote to AAA and complained -- saying how could they EVER give this place a decent rating----guess what?? They dropped the hotel from their listings the next year!

Room Tip: Go someplace else!!
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  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Ask Carol W about Americas Best Value Laguna Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jp012131, Front Office Manager at Americas Best Value Laguna Inn & Suites, responded to this review
June 2, 2012
Thank you for your response as we value all opinions. However, your response is a little outdated since it is based on a stay a few years ago. We have since renovated the property with new carpeting, bath tubs, vanities, paint, doors, etc. Our proximity to the freeway is what most of our guests seek. We have double payne windows in our guest rooms for an added level of sound proofing. Furthermore, we now have suites, jacuzzi rooms, family rooms, with free internet access, microwave and fridge, and parking. We encourage you to stay once again at our property and see the difference. Majority of our guests are very pleased with our services, amenities, price, and overall value. Please see response from guest who stayed more recently titled, "Well worth the Price". Thanks again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
“Well worth the price!”
5 of 5 stars Reviewed February 20, 2012

So, I was able to stay at the Americas Best Value Inn in Laguna Niguel over night. For the price of most standard rooms, I was able to get a room with a king size bed AND a jacuzzi. It was awesome! It takes a little while for the water to fill the tub, but sooo well worth the wait. The room itself is simple and clean, but the jacuzzi... felt like luxury. They offer a free continental breakfast (danish and coffee) which a sweet touch, but it didn't seem worth the trouble. I had a room on the second floor and every once in a while I would hear the metro go by, but it didn't bother me all that much. If you are really sensitive to traffic noise, you may want to get a room more toward the back. I really did enjoy my stay here.

Room Tip: Sign up for their free membership card. It was worth the time signing up was worth the $15 discount...
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alisa t about Americas Best Value Laguna Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, California
1 review
“Worst Hotel Ever”
1 of 5 stars Reviewed August 20, 2011

The picture makes this place look half way decent. This hotel is not what it seems. It was extremely run down and gross to say the least. The blinds wouldn't even cover the windows and were broken, the bedding looked about a hundred years old, and the room had a musty smell. Everything was dirty! It was a horrible experience and we contemplated sleeping in the car!! Don't stay here!!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Gretchen L about Americas Best Value Laguna Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jp012131, Manager at Americas Best Value Laguna Inn & Suites, responded to this review
September 17, 2011
We are sorry to hear about your dissatisfaction with your stay. We thank you for bringing your experience to our attention. We value all comments as they are a way to help us improve or services and accomodations where necessary.

Sincerely,
Manangement
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Additional Information about Americas Best Value Laguna Inn & Suites

Address: 28742 Camino Capistrano, San Juan Capistrano, CA 92675
Region: United States > California > Orange County > San Juan Capistrano
Amenities:
Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in San Juan Capistrano
Price Range: $
Hotel Class:2 star (2*)
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