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“Great Hotel” 4 of 5 stars
Review of Holiday Inn Express San Jose Central City

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Holiday Inn Express San Jose Central City
2.5 of 5 Motel   |   2660 Monterey Road, San Jose, CA 95111   |  
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Ranked #18 of 73 Hotels in San Jose
Milwauke, Wi
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Hotel”
4 of 5 stars Reviewed January 26, 2014

I stayed here while visiting relatives nearby. The hotel was clean, bright and the staff was helpful. I want to especially thank Kubol for her superior service. I would stay here again. All highways were close to hotel

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, January 28, 2014
Thanks so much alsing54 for posting such a wonderful review of our hotel.We really value your opinion and we are so pleased that you liked our services.Your business is extremely valuable to us and we know while you have so many choices in San Jose,you chose our location and we are extremely thankful for that.Our staff are very thankful for such kind compliments.Please visit us again while you are in San Jose
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109 reviews from our community

Traveler rating
    43
    35
    21
    3
    7
See reviews for
32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Russian first
  • Spanish first
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English first
Grass Valley
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 13, 2014 via mobile

I stayed here for one night for a business trip. When I called the night before to make the reservation the guy on the phone acted like I was bothering him. Arrived at the hotel and the parking lot had a lot of light which was nice. The lady at the front desk was nice enough. The room was a Very basic no frills room. It was clean and the bed was comfortable. The in room Internet worked good. The breakfast was horrible. I threw it away and just had orange juice. If you need a quick room then ok but there is a better place a few blocks away at the Hampton Suites for the same or lower cost.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, January 14, 2014
Thanks Molly for writing a review about our hotel.We do appreciate your business and value your opinion.We are sorry you that you did not like our hot breakfast buffet which many guests love.The hot breakfast is a IHG standard I am working to find out what had happened.Please come back to see us again and experience the difference in service..Thanks so much again
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Noida, India
Top Contributor
182 reviews 182 reviews
40 hotel reviews
Reviews in 29 cities Reviews in 29 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 11, 2014

I stayed in this hotel in month of October-November 2013. The San Jose Downtown area is just 10 mins away drive; and Plant Shopping Centre & Oak Hill Cemetry area at walking distance from this hotel. I found my room quite spacious and clean along with all required facilities, such as, a satellite TV, oven, AC, a comfortable study stable, free WiFi etc. I found out the hotel staff friendly and helpful. Also, breakfast was included in the room charge and was good. The staff would support you to arrange a cab to Downtown San Jose and San Francisco city/airport at just 5 mins notice. Enjoyed my stay here.

Room Tip: Corner rooms are better and staying in Ground floor is better.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, January 14, 2014
Thank you so much Amitra007 for such a wonderful review about your stay at our hotel.We value your comments and we are so glad that you had a great experience at our hotel.It was a pleasure having you here with us. Please make us your home away from home while you are in town again.Thanks so much once again
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Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2013

Had never stayed at the Holiday Inn Express - was very pleased with the staff & the room was nice & clean. Breakfast was a nice bonus. In the exercise area they also provide free bottle water another nice bonus. Would stay at this hotel again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, December 21, 2013
Thanks so much LS for posting a wonderful review of your stay at our hotel.Guests like yourself make my team work harder to make it perfect for the guest.You have made our day and we are so happy that you have recognised the hardwork we are putting in.We value and appreciate your business and we do thank you for choosing to stay with us.Please come back and see us again while you are in San Jose
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Ogden, Utah
Top Contributor
66 reviews 66 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 15, 2013

This is a slightly difficult property to describe. My first impression was based on the property being converted from a motel type design. All rooms have external exposure to the walk way. From the first impression, I was pleasantly surprised with all the nice touches by a thorough remodel of the property. The rooms were modern with nice fixtures and comfortable beds. All rooms and the lobby area was very clean. There was parking available without charge, internet was included, and they had a decent breakfast each morning. Also, I found the hotel staff to be easy to work with and willing to assist as needed. Each request for a cab was greeted with a pleasant response to allow for 10 to 15 minutes. Also, each request was fulfilled as promised. Overall, I would return to this property and recommend this property to other travelers in the area.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, December 16, 2013
Thank you so much Lawrence T for he wonderful review you posted about your stay at our hotel.It feels so good when the guest recognises the hardwork the team puts in to be guest ready.You have made my staff feel very proud..thanks so much for making our day.Please consider us to be your home away from home whenever you are in San Jose
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exeter, ca
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2013

On the road for a living I see alot of hotels. This one is Great! Friendly staff, they went the extra mile to make me feel welcome. Platinum members will be in for a few pleasant surprises. Will be back to this one for sure.

Room Tip: No freeway nearby, nice and quiet.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, December 12, 2013
Thank you so much Fieldrep for your wonderful review about our hotel.It is always a pleasure having our Reward members at our hotel.They are very special to us We value and appreciate your business alot.Please come and see us again while you are in San Jose.Thanks once again
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Long Beach, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 12, 2013

Nice place! Some of my colleagues stayed at the Hilton or Marriott near the convention center; I chose this place as having a way more reasonable price. No regrets at all: no crowds, free parking, free wi-fi, well-maintained room and furnishings, little fridge and microwave, iron & ironing board, big TV with DirecTV, free hot breakfast (bacon, ham, sausage, eggs, biscuits & gravy, cinnamon rolls, muffins, pastries, fruit, yogurt, etc.)...and they even give ya a little welcome goody bag with munchies. Staff were nice too. What the heck more do you want? If you want fancy, this isn't your place. I don't need fancy. Next time I'm in San Jose, I'll be back!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve2660, General Manager at Holiday Inn Express San Jose Central City, responded to this review, November 15, 2013
Thank you so very much for such a honest review of our hotel,jerrycrash.It was a pleasure to have you at our hotel.Guest like yourself make each of our staff 's day.They put in alot of effort and treat every guest as very special.We do really appreciate your business and we are very proud to have you here.Thanks so much again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Jose Central City

Address: 2660 Monterey Road, San Jose, CA 95111
Phone Number:
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Jose Central City 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Discover all that downtown San Jose has to offer at the convenient, comfortable Holiday Inn Express Hotel San Jose. Our hotel is 6 miles from Mineta San Jose International Airport and 3 miles from downtown San Jose. Enjoy shopping at Valley Fair Mall or dining at the wide variety of downtown restaurants. Explore the endless rooms of the Winchester Mystery House. Visiting All Tech Companies, the San Jose Convention Center, or the campuses of San Jose State and Santa Clara Universities? All are within easy reach when you stay at our Holiday Inn Express Hotel San Jose. Another smart idea: we said good-bye to the traditional bedspread as part of our Simply Smart Bedding. Our all white triple-sheeting just screams freshness. And if you do your thinking in the shower, prepare to be inspired with our complete bathroom make-over such as Stay Smart shower head. You'll appreciate the large work spaces in every room. From communications to accommodations, you'll find our amenities the perfect companion for the business or leisure traveler. Every room includes 2 phones, microwave, refrigerator, hair dryer, coffer maker, iron & full size ironing board, free local calls and free Internet/WiFi . While here, we'll get you started each morning with our free Express Start breakfast buffet with lots of breakfast choices and hot entrees like cheesy omelets, fluffy scrambled eggs, sausage patties, crispy bacon and other favorites. ... more   less 
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Also Known As:
Holiday Inn Express San Jose Central City Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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