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Hilton San Jose: Traveler Reviews

3.5 of 5
300 Almaden Boulevard, San Jose, CA 95110
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Hilton San Jose
Ranked #8 of 71 hotels in San Jose
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302 reviews from our community

Traveler rating
    121
    108
    43
    21
    9
See reviews for
Families
27
 
Couples
24
 
Solo
38
 
Business
193
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Good Hotel: Lacks Warmth”
4 of 5 stars Reviewed February 11, 2013

The San Jose Hilton is a reasonably attractive hotel for those going to the San Jose Convention Center. While the facilities are fine and everything is very clean, the place sort of left me cold. Perhaps it is meant to be a high-tech vibe, but the room and the overall hotel itself lacks any degree of warmth -- there is nothing wrong with it: service was fine, staff was friendly, everything was clean, the restaurant served a good lunch at a reasonable price -- it's just that after a long flight, I expected a more welcoming atmosphere. The hotel feels like a conference room.

So if you're just passing through for a conference, it's a good choice. But it doesn't feel to any degree "homey". My own bias; but that's my opinion.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask OldFart49 about Hilton San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review
February 12, 2013
Hello,

Thank you for your feedback. We appreciate that time you took to share your thoughts. The task of delivering the best product and service to each guest that chooses to stay with us is one which our entire team takes very seriously.

We hope that we can host your stay again when you are in San Jose in the future. Our hospitable team members are here to make you feel at home. We welcome any suggestions on how we can make your stay more memorable.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, UT
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Great place to stay downtown SJO”
4 of 5 stars Reviewed February 10, 2013

Connected to the SJO convention center makes this a great place to stay for events at that facility. Rooms were decent sized and very clean. Beds were ok. The showers had plenty of water pressure. The pool is tiny and the hot tub hardly fits more than a couple people. Not a great family destination but perfect for conventions in the area. Did not have any issues with the WiFi in the rooms and the TVs had good quality HD channels. Had really good towels - better than a lot of hotels I've been in lately. Nothing really fancy about the property but was very satisfied.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LittleButty about Hilton San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review
March 4, 2013
Hello,

Thank you for taking the time to write a review of the Hilton San Jose. We are delighted that you enjoyed your stay with us.

We look forward to hosting your stay again in the future.

Sincerely,
Hilton San Jose Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackensack, New Jersey
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
“Convenient location”
3 of 5 stars Reviewed January 31, 2013

I like the Fairmont San Jose a lot but my client had a special rate at the Hilton which was about half of what it'd cost to stay at the Fairmont so I decided to give the Hilton a shot, especially since I generally stay at Hiltons in other cities. I booked the cheapest King room (as usual) and was upgraded to an Executive room, which is always nice. The hotel is pretty much a bog standard business hotel: unremarkable lobby, executive lounge and unoffensive room decor. It's pretty much what you'd imagine from a Hilton attached to a convention centre, which isn't great but it's certainly more than I could say about some other Hiltons out there.

For some reason, when I was there the hotel was shockingly empty most of the time. Perhaps it was because there was nothing going on in the convention centre or elsewhere in the city that day. I hung out in the executive lounge for about an hour and it was largely empty as well, which suited me fine. The main reason I rated this hotel 3/5 was mainly because it was so forgettable. Only negative thing during my stay was that I asked for matches at the front desk (most hotels stock matches, right?) and they said they ran out and weren't particularly helpful on directing me to a convenience store or other place where I could buy some. Another minor qualm I had is that it's not easy to find your way into the parking garage from the hotel, but that's largely because the size of the empty convention centre can be a bit disorienting.

Of course, this is a business hotel first. I still do prefer the Fairmont, but if a client requested/offered or if I was short on Hilton stays on the year, I wouldn't hesitate to stay here again next time I'm in San Jose.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jinphil_cho about Hilton San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review
February 12, 2013
Hello,

We appreciate you taking the time to write a review about our hotel, Hilton San Jose. The feedback we receive from our guests is truly invaluable and assists us in ensuring constant improvement of the product and service we deliver. Our goal is to make certain each guest experience is unparalleled. We will ensure that we address the concerns with our team members.

We hope that we have another opportunity to host your stay when you're in San Jose.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Conveinant for Convention Center”
3 of 5 stars Reviewed January 24, 2013

Nice room, sleek design, love the type writer close up art. Easy access via sky bridge to all convention center areas and to Marriott also connected. Unfortunately, a volley ball tournament blocked off all public access walk ways on 2nd floor, making us with luggage have to go down one floor then across then up....
WiFi was too expensive, $10/day, so I did with out internet.
When I asked for new remote batteries and extra blankets, the front desk person just brushed it all aside and basically said no.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Cawyn G about Hilton San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine H, Director of Sales at Hilton San Jose, responded to this review
February 12, 2013
Dear Cawyn,

Thank you for taking the time to share your experience with our team. The feedback we receive from our guests is truly invaluable and assists us in ensuring constant improvement of the product and service we deliver. Our goal is to make certain each guest experience is unparalleled.

We hope that you give us another opportunity to host your stay when you are in San Jose.

Sincerely,
Catherine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Blood all over bathroom walls in one room, poop on wall in the other”
1 of 5 stars Reviewed January 4, 2013

If you want a clean hotel in the convention center area, stay away from the Hilton. Our first room we had to check out of because there was poop smeared on the wall. The manager moved us to another room where there was blood all over. Needless to say, we checked out and went to the St. Claire.....their rooms and staff were amazing!

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 2 more reviews by CheerFamily for San Jose
Ask CheerFamily about Hilton San Jose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanJoseHiltonTEAM, Manager at Hilton San Jose, responded to this review
January 11, 2013
Thank you for taking the time to notify our hotel about your experience. The task of delivering the best product and service to each guest that chooses to stay with us is one which our entire team takes very seriously. Clearly we failed in this instance and we hope you will consider allowing us the opportunity to right this wrong. If you would like to discuss further, please email me at leigh.holloway@sanjosehilton.com.

Again, thank you for your time. I hope to have the chance to speak with you further.

Sincerely,

Leigh Holloway
Director of Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton San Jose

Also Known As:
Hilton San Jose Hotel
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Address: 300 Almaden Boulevard, San Jose, CA 95110
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotels in San Jose
#12 Family Hotels in San Jose
Price Range: $$
Hotel Class:3.5 star (3.5*)
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