The room was clean, the staff was very nice, the convenience was nice, the breakfast was great and I could probably say some other nice stuff, but one thing was really bad!!! If you go to this hotel and are assigned to room #116, refuse it! There is an electrical room right behind the bedroom that hums incredibly loudly, right behind the headboard. It is so loud that you can actually feel it. I don't know why they even offer this room. What makes me mad is that we got there just after noon, so they could have put us in a quiet room. The front desk girl was very nice in the morning and gave us a credit, plus points, but she made it clear that they knew that room was a problem. I called them as soon as I heard the noise, at around 10:45 pm, but the young man at the front desk said they were sold out and they had nowhere to move us. I was forced to sleep on the sofa in the other room. Overall, we liked the room, but that room needs to be taken out of the normal rotation. We noticed that the room is set up for the hearing impaired and that is an appropriate use of it. I choose hotels for their comfort, and this one failed on this occasion. If not for this issue, we would have given the hotel 4 stars. So, in reality, this review is only for this room, not for the whole hotel.
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- Also Known As:
- Residence Inn San Jose South Hotel San Jose
- San Jose Residence Inn