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“Room #116- Aughhhhhh!” 2 of 5 stars
Review of Residence Inn San Jose South

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Residence Inn San Jose South
3.0 of 5 Hotel   |   6111 San Ignacio Avenue, San Jose, CA 95119   |  
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Ranked #15 of 73 Hotels in San Jose
Certificate of Excellence 2014
Reno, Nevada, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Room #116- Aughhhhhh!”
2 of 5 stars Reviewed October 16, 2013

The room was clean, the staff was very nice, the convenience was nice, the breakfast was great and I could probably say some other nice stuff, but one thing was really bad!!! If you go to this hotel and are assigned to room #116, refuse it! There is an electrical room right behind the bedroom that hums incredibly loudly, right behind the headboard. It is so loud that you can actually feel it. I don't know why they even offer this room. What makes me mad is that we got there just after noon, so they could have put us in a quiet room. The front desk girl was very nice in the morning and gave us a credit, plus points, but she made it clear that they knew that room was a problem. I called them as soon as I heard the noise, at around 10:45 pm, but the young man at the front desk said they were sold out and they had nowhere to move us. I was forced to sleep on the sofa in the other room. Overall, we liked the room, but that room needs to be taken out of the normal rotation. We noticed that the room is set up for the hearing impaired and that is an appropriate use of it. I choose hotels for their comfort, and this one failed on this occasion. If not for this issue, we would have given the hotel 4 stars. So, in reality, this review is only for this room, not for the whole hotel.

Room Tip: Avoid room #116 like the plague.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, October 21, 2013
Hello Paul K,
I appreciate your review and feedback of our hotel and your specific room. I am terribly sorry about the nights rest, or lack of, that you received during your stay with us. I'm glad our front desk associate was able to handle this issue the next morning as far as reimbursement. The room is next to the elevator room and after inspecting this situation we did become aware of an issue in our maintenance room that was causing the noise. I can assure you that this issue has now been fixed and again sincerely apologize that this was such an inconvenience for you. We do hope that you will come back and stay with us the next time you are in San Jose and feel free to reach out when you are so I can make it a priority to ensure that you are 100% satisfied with your next stay!

Safe Travels,
Aubrey Prophet
General Manager
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93 reviews from our community

Traveler rating
    42
    33
    8
    6
    4
See reviews for
17
16
10
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Houston
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 10, 2013

Our family of four had a great three night stay here.
Many great things about our stay:
- across the street from Lucky supermarket allowed for easy trips for supplies / groceries
- staff were very dedicated and attentive. Pleasant to work with. Everything was perfectly clean.
- The free breakfast was enjoyable every day. Array of options of eggs, make your own waffle, cereal, yogurt, etc.
- Large comfortable room. We had suite for inexpensive dollars.
- Fold out sofa was comfortable camp-out for our four year old.
- Reasonable distance from the family activities we did in SJ downtown.
We had a fabulous time and look forward to our next Residence Inn stay.

Room Tip: No big traffic issues around the buildings, so no special choices here.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, October 21, 2013
Hello Matt_Houston,
Thank you so much for your great review of our property! It is great to hear that you enjoyed the ease of our location and our amazing staff. We do hope we are able to host you and your family the next time you visit San Jose!

Cheers.
Aubrey Prophet
General Manager
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Lancaster, Pennsylvania
Top Contributor
72 reviews 72 reviews
39 hotel reviews
Reviews in 42 cities Reviews in 42 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 8, 2013

We were very pleased with our large suite at this property. It was clean, great decor, comfortable and roomy. We had a separate room for the bedroom.....with a TV in both rooms. There was a nice big sofa with chaise...enough room for both of us to stretch out. The staff was helpful and friendly. Breakfast was good too. The location was great for us...just off of our route and right next door was a grocery store, Starbucks and a car wash. There are also close restaurants and it seemed to be a safe and nice area.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, October 8, 2013
Hello plain1s,
Thank you so much for the wonderful review of our hotel and the services you received during your visit with us. We just finished our room renovation so we love to hear feedback about the layout and especially the nice large couch in the one bedrooms! Enjoy the rest of your travels and we hope to be so lucky to host you the next time you are in San Jose.

Aubrey Prophet
General Manager
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Mississauga, Canada
Top Contributor
111 reviews 111 reviews
20 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 4, 2013

All the hotels in San Jose were pretty much booked or at $350/ night. I found this one for much less and is conveniently located at the intersection of 85 and 101. It takes around 15-20 mins to get to San Jose airport and downtown SJC. It is quiet and you wont here the planes flying above like you would if you were downtown SJC. The rooms are clean and the staff is very courteous. I would have given it a 5 star if their HVAC system was newer, although it did work fine.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, October 8, 2013
Hi Bizman_9,
We're so glad you were able to get a reservation with us during a busy time! We will take your note of a new HVAC into consideration for the future, thank you for bringing that to our attention. We hope to see you on your next travels to the San Jose area. Thank You

Aubrey Prophet
General Manager
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Lanaken, Belgium
Top Contributor
119 reviews 119 reviews
33 hotel reviews
Reviews in 59 cities Reviews in 59 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 17, 2013

Stayed in the area in another place ESA, but this one is much, much better. Friendly at the reception, breakfast with choices, clean and spacious rooms. Really feels good when staying there. Had a room with sofa, kitchenette and large screen TV, bedroom and another large screen TV and bathroom. There is a grocery store just across the road should you need anything. Close to freeway and connects easily to the SJ business.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, October 8, 2013
Hello ca_lovers,

We really appreciate you taking the time to write such a positive review of our hotel. It is great to hear how much you enjoyed your stay and we hope that you encounter great service during the rest of your travels! See you next time.

Aubrey Prophet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norhern california
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 3, 2013

We knew that the hotel was being renovated when we made the reservation but somehow, someway, The Residence Inn managed to deliver a great product! Kudos to the staff!

We loved the fact that the hotel is located in a nice area that is quiet and several restaurants to choose from. We always try to stay at a Resiedence Inn becasue of their amenities and great service and this Residence is not exception.

The 2 bedroom suite is now our favorite room!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, September 10, 2013
Hello Scubapro2000,
Thank you for your review. We are so happy you enjoyed your stay and were not inconvenienced by the renovations. We love our two bedroom suites as well, they are just perfect for families. Now that we are almost fully renovated we hope to have you back soon and again exceed your expectations!

Until Next time,
Aubrey Prophet
General Manager
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Wanaque, New Jersey
Top Contributor
68 reviews 68 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 20, 2013

I have stayed here for several work related visits over the past year and have to say they are very consistent. This past visit I needed to leave early due to personal reasons. The desk clerk. Annie, I believe was so sweet! She asked if there was anything she could do to help? Did I need a water for the road? It was 5:30am who is that sweet that early in the morning? I told her so and she said thank you, you are the second person who told me that this morning. Give this woman a pat on the back and more. Worth her weight in gold. Believe me a road warrior. We love Marriott

Room Tip: This hotel is right off 101. There is a Lucky's supermarket next store (within walking) that has...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn S, General Manager at Residence Inn San Jose South, responded to this review, July 25, 2013
Hello EdandMags,
Thank you so much for writing a review for us. I love to hear about how great our staff is! I will pass along your note and read it to everyone to let them know how much you appreciated your stay. We hope everything is ok now and hope to see you on your next trip to San Jose!

Aubrey Prophet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Jose South

Address: 6111 San Ignacio Avenue, San Jose, CA 95119
Location: United States > California > San Jose
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in San Jose
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Jose South 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Residence Inn San Jose South Hotel San Jose
San Jose Residence Inn

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