The Res. Inn San Jose South is a very nice newer property. Our accommodations were well suited to our needs and they serve a full breakfast and light supper on weekdays. The only thing I could not understand is why they do not put a sofa with a pull out bed in a suite that has 2 full bedrooms and two full baths. Other than that puzzle, cannot say anything bad about the property, however...

We booked a block of rooms for a wedding. Our group arrived on different days, beginning with myself, my daughter and her bridal party most of whom had to be picked up from the airport at different times. It was to be a very busy day after a long road trip.

We received a phone call midway through our 6 hour drive from our booking agent telling us that they had guests in our room who decided to extend their stay, therefore our rooms were not available for our first night. We were travelling with all the wedding decorations, some of which had to be assembled prior to the wedding. Although the hotel paid for our stay at another Marriott property for the one night, we were very inconvenienced. We were not able to get to the decor that needed attention without unpacking the entire car and so chose to wait until we could check into our suites at the original property.

I had a few issues with the bill upon check out. Since I was paying for several rooms, I requested printouts. They were very willing to adjust the errors to what was agreed upon, which is why I titled this review "confirm." I cannot say that they were ever contrary or unaccommodating, it was just a lot of unnecessary stress at an already stressful time.

We needed a room in San Jose and since we had a good experence at another Residence Inn we thought this would be good too. When we called earlier in the day they said the only room availabe was a 2 bedroom handicap accessible room. We tried other hotels in the area but nothing else was available so we took this room. We check in at 7pm. The room looked nice at first but then we saw the bathroom. There was feces on the toilet seat and the inside of the bowl was filthy. We look in the other bathroom and the seat was clean but the inside was just as filthy and there was a long black hair across the hand towels. We called the front desk and told them about the problem. We said we would be going out for dinner and they said it would be clean when we returned. It smelt like cleaner when we returned but it was not clean. If we could have found something else we would have left. Instead we had an uncomfortable night and left quickly in the morning. I just kept think what else is dirty that I can't see. Will not stop at this Residence Inn again. Too bad since we have stayed at their other locations and found them nice.

Just have to say that we love Marriott. My stay here was so pleasant. I just mentioned that the iron did not work properly. Upon arrival that eve there was a cup of goodies on the kitchen counter and a really sweet note (hand written) from the staff. This is what I am talking about...treating us road warriers as if we are somthing special thanks Marriott

This is the perfect combination of cheerful, attentive, "can do" attitude of any hotel I have ever been to! The Staff is ready willing and available to assit in any myriad of ways for every need. My mom is in a wheelchair and accomodation after accomodation was made to make her stay more comfortable. it feels like staying with family to us, and I couldn't ask for any better treatment than that. I highly recommend a stay here! I especially want to comment on the Manager Ameilia. she has gone above and beyond in every instance to to serve us. The Staff have a very cohesive feel, and genuinely seem to enjoy their work. I'm sure this is due to the leadership of the Manager. Thank you Amelia!!! You are one in a million!!