Normally stay at the Doubletree, but they were booked. We like the Park and Fly packages. Holiday Inn offered one, so we thought we'd try it. There was a conference going on and I think the staff was distracted. Checking in I was told only double beds were available. This was not acceptable since I had booked my king room 2 months in advance. Desk clerk checked with manager and my request was honored.
A/C in room only worked in the daytime hours. I had to keep getting up during the night and crank it up to get it to come on.
Bed was comfortable and room was clean.
Restaurant was good. Service at the bar was OK.
Upon returning from our trip when I called the hotel for a shuttle I was told it was not available and to take a cab. They did reimburse me for the cab fare.
I think more attention to customer service is needed at this establishment. We will probably not return.
- Official Description (provided by the hotel):
- The new Holiday Inn San Jose Airport (formerly the Wyndham San Jose) has just completed an $8M renovation. From our beautifully appointed new guestrooms to our new state-of-the-art Fitness Center, to our newly renovated contemporary lobby, and resort-like feel of our newly renovated pool and patio, the Holiday Inn is the place to stay in San Jose. Located just 1 mile from San Jose International Airport and just 4 miles from downtown San Jose (accessible from Light Rail located just outside the hotel) you will find the comfort and convenience of Holiday Inn San Jose Airport unsurpassed. Join us in our newly renovated San Fresco Restaurant for breakfast, lunch or dinner or simply enjoy your favorite beverage in our Lobby Bar or our patio area with comfy seating and gas-lit firepits. ... more less
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- Also Known As:
- Wyndham San Jose
- San Jose Wyndham