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Holiday Inn San Jose-Airport: Traveler Reviews

3.0 of 5
1350 North First Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
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Holiday Inn San Jose-Airport
Ranked #23 of 71 hotels in San Jose
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270 reviews from our community

Traveler rating
    93
    61
    47
    44
    25
See reviews for
Families
36
 
Couples
48
 
Solo
32
 
Business
116
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Livermore, California
Top Contributor
78 reviews 78 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
“Back to the Doubletree”
3 of 5 stars Reviewed November 21, 2012

Normally stay at the Doubletree, but they were booked. We like the Park and Fly packages. Holiday Inn offered one, so we thought we'd try it. There was a conference going on and I think the staff was distracted. Checking in I was told only double beds were available. This was not acceptable since I had booked my king room 2 months in advance. Desk clerk checked with manager and my request was honored.
A/C in room only worked in the daytime hours. I had to keep getting up during the night and crank it up to get it to come on.
Bed was comfortable and room was clean.
Restaurant was good. Service at the bar was OK.
Upon returning from our trip when I called the hotel for a shuttle I was told it was not available and to take a cab. They did reimburse me for the cab fare.
I think more attention to customer service is needed at this establishment. We will probably not return.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
November 27, 2012
Thank you for your recent review on Trip Advisor. I appreciate you taking the time to advise us of your stay at the Holiday Inn San Jose Airport. While it appears that there were some positive aspects of your stay, it also appears that more attention is needed on customer service and staffing levels during a busy occupancy period. I apologize for the distractions and rest assured we are capable of providing a much higher level of service. As our shuttle service does end at certain time at night, we do utilize cabs for any remaining arriving guests. However, as you mentioned we do pay the fare. I do understand that there are other nice hotels in the area and that you have choices when you travel. I do hope that you might reconsider using the Holiday Inn in the future and you are welcome to reach out to me for any assistance with your stay. Thank you for your business.
Gary Hageman / General Manager
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San Jose, California
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Not great.”
2 of 5 stars Reviewed November 20, 2012

This was basically the only decent hotel left during my recent business trip to San Jose, and the only room available was a 'suite'.

--The neighborhood surrounding the hotel is not great. Not too bad, but next to the freeway and not great.
--Check-in was fine, the hotel looked to be recently renovated, but the room was pretty basic. Since it was a 'suite', it was large but it was basically a huge room with a bedroom off to the side. It looked like they tried to update it, but didn't really follow through.
--The furniture in the living space was sparse, and placed haphazardly for the size of the room. It looked like someone tried to decorate, but the space was just too big so they gave up.
--I tried to use the coffee maker, but old discolored water started dripping out of it so I skipped it.
--The bedroom was fine except the bed was not very comfortable.
--The bathroom was not cleaned very well, as there were a few random hairs in the shower/tub combination, which pretty much ruins a hotel stay. The shower was inside the oval shaped jetted tub, so it was awkward getting into it.. Also, the jets looked dirty (what hotel renovates and doesn’t replace an 80s-style jetted tub?). The plumbing by the shower head and the spigot was coming out of the wall (see photo). There's no excuse for this kind of disrepair at any hotel, let alone a higher cost 'suite' at a Holiday Inn (a brand that markets itself as mid-range hotel option).

This hotel is fine to crash for one night, and maybe some of the other renovated rooms have a better layout and a nicer bathroom, but I won't stay here again.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
November 27, 2012
Thank you for your recent review on Trip Advisor. Your feedback is very important to us and we appreciate your constructive comments. I was disappointed that you did not find the suite to your liking. This suite recently received a complete renovation and is in keeping with the decor style of our other renovated guestrooms. Response to date has been quite favorable. I apologize for the housekeeping and maintenance issues you mentioned and rest assured these received our immediate attention. While I completely understand that you have many other choices when it comes to hotel selection in our area, I hope that you might reconsider using the Holiday Inn San Jose Airport again. Thank you for your business.
Gary Hageman / General Manager
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“My stay at the Holiday Inn”
5 of 5 stars Reviewed November 19, 2012

First of all, I travel frequently and when going to San Jose I always book at the Holiday Inn San Jose- Airport. I am always greeted by pleasant staff who efficiently finds me a room that fits my needs. I am always happy with the room in size and especially cleanliness which is VERY important to me. Many times I have eaten breakfast buffet and I awlays like the idea of having the option to order from the menu as well. Either way I was always happy with the food. All in all I enjoy staying at your Holiday Inn and will continue to do so as well as tell my friends.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Yvette C about Holiday Inn San Jose-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
November 27, 2012
Thank you for your recent review on Trip Advisor. We truly appreciate you taking the time to advise us about your stay. Hotel staff can make a big difference between a good stay and a great stay. I was pleased to hear that you always find our staff members to be pleasant and friendly. We are very fortunate to have an exceptional housekeeping team that keeps our guestrooms neat and clean. Thank you for your comments, as well, regarding San Fresco Restaurant and our breakfast offerings. We look forward to welcoming you back and thank you for your business.
Gary Hageman / General Manager
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Milpitas
1 review
“My stay at Holiday Inn in San Jose Airport Hotel, San Jose CA”
5 of 5 stars Reviewed November 16, 2012

My family rented a suite on the top floor for one night and we absolutely loved it! There were three of us, my husband, daughter and I. We felt as if we were in a luxury apartment because it was so spacious, nicely decorated, modern and spotless. The livingroom had the pullout queen size bed and it was very big section area. My daughter loved running around this area. We enjoyed the suite so much that we stayed in for the entire stay. The room looked very clean and new and also had a refrigerator too. We especially loved the 2 separate bathrooms and the 2 separate sinks, this was a highlighted of the whole suite. The staff was very professional and attentive, they catered to all our needs with a friendly smile. The pool we thought it was a little bit small but it was in the Winter so did not use it afterall. We stayed here before when it was Wyndham but now it is called Holiday Inn San Jose Airport. They recently did more renovation to the place. They did an awesome job upgrading the place, it definitely transpired the hotel to the next level. We will definttely come back and recommend it to our friends.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LynnMilpitas about Holiday Inn San Jose-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
November 19, 2012
Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and I appreciate your detailed comments regarding your stay with us. You described our 8th floor suite perfectly and I would agree it offers unique design, spaciousness, and all the amenities for an enjoyable stay. Having recently converted to Holiday Inn following the completion of our $8M renovation, I was pleased that you recognized the many positive changes that have occured since our Wyndham days. There are more good things to come. Thank you for your business and we look forward to welcoming you back.
Gary Hageman / General Manager
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San Jose, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Excellent Customer Service!!!”
5 of 5 stars Reviewed November 16, 2012

Charlotte, May, and Hever thank you so much for your hospitality! These three folks at the front desk went out of their way to make sure my group had a great experience while staying for a training. From making sure everyone was more than happy with their rooms to making dinner reservations these three went above and beyond. I am a spoiled traveler and was a little worried about staying at this hotel. Being here...the rooms are extremely clean, the bed so comfy, the bath product "bath and body", the food looks great and tastes great too. I couldn't be happier with the experience. Most of the group stayed in the renovated rooms on the 6-9 floor.

Room Tip: Ask for a renovated room. Great experience!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by L T for San Jose
Ask L T about Holiday Inn San Jose-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHageman, General Manager at Holiday Inn San Jose-Airport, responded to this review
November 19, 2012
Thank you for your recent review on Trip Advisor. Group business is a big part of our overall occupancy and it was pleasure to welcome your group to San Jose. We are so pleased that you had a great stay and had the chance to experience top notch hospitality from those staff members that you mentioned. The response from our customers has been outstanding since the completion of our $8M renovation. The guests love our rooms and they love our staff. We certainly hope that we get a chance to welcome you back in the future. Thank you for your kind remarks and for your business.
Gary Hageman / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Jose-Airport

Also Known As:
Wyndham San Jose
San Jose Wyndham
Address: 1350 North First Street, San Jose, CA 95112 (Formerly Wyndham Hotel San Jose)
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 71 hotels in San Jose
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The new Holiday Inn San Jose Airport (formerly the Wyndham San Jose) has just completed an $8M renovation. From our beautifully appointed new guestrooms to our new state-of-the-art Fitness Center, to our newly renovated contemporary lobby, and resort-like feel of our newly renovated pool and patio, the Holiday Inn is the place to stay in San Jose. Located just 1 mile from San Jose International Airport and just 4 miles from downtown San Jose (accessible from Light Rail located just outside the hotel) you will find the comfort and convenience of Holiday Inn San Jose Airport unsurpassed. Join us in our newly renovated San Fresco Restaurant for breakfast, lunch or dinner or simply enjoy your favorite beverage in our Lobby Bar or our patio area with comfy seating and gas-lit firepits. ... more   less 
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