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“Probably San Jose's best hotel” 4 of 5 stars
Review of The Fairmont San Jose

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The Fairmont San Jose
4.5 of 5 Hotel   |   170 South Market Street, San Jose, CA 95113   |  
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Ranked #8 of 73 Hotels in San Jose
Certificate of Excellence 2014
GreenLeadersPlatinum level
Dubai, United Arab Emirates
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Probably San Jose's best hotel”
4 of 5 stars Reviewed September 20, 2013 via mobile

It's not the worlds best hotel, but it's probably San Jose's best, (certainly as a business hotel).

It does everything it says it will, with a smile.

I'd definitely not hesitate to return and stay here again on my next trip.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 30, 2013
Hello,
We are very glad to hear that you enjoyed your experience staying with us during your business trip in San Jose and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,237 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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English first
Boulder, CO USA
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 19, 2013

The Fairmont San Jose is still a very good hotel, however, it is tired. It is not up to the standard set by other Fairmont properties, or even by itself in the past. Over the past 15 years, I have stayed at the Fairmont San Jose many times. I am sorry to say that it has not aged well.

Why do I say that it is “tired”? It was a combination of tiny things that I noticed that led me to this conclusion. To begin with, the pillows on the bed must have been old. They were not exactly flat, but they weren’t fluffy as you would expect in a hotel of this caliber. On the chair in the room there was a pillow. The pillow had an animal print on it – or at least it did when it was new. The pillow has been there so long that the print has worn off of the center half. In the bathroom, the cap was missing from one of the sink faucets. The towels were thin – not the plush variety that one would expect. There wasn’t a bathrobe in the room (I don’t use them, but just another example). Walls need to be repainted or cleaned to deal with scuff marks. For me, a virtual trademark of Fairmont hotels is the overnight shoeshine that is offered. That has always seemed like a special luxury. I was disappointed that there was not a shoeshine bag in the room.

I could go on with other things that I noticed, but you probably get the idea. Am I nit picking minor things? Absolutely I am. However, I was staying at a Fairmont and I believe that they deserve to be held to a higher standard than most other hotels.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 20, 2013
Hello,
We thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. Providing exceptional service for our guests is of the utmost importance to us.

I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.
Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
51 reviews 51 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 14, 2013

I am a fan of the Fairmont hotel chain and have stayed at several of their properties in Canada, US and overseas. Fairmont San Jose is in a great location. 15 mins by cab from the airport. Close (walking distance) to restaurants and bars in the area and tram service behind the hotel. Service is excellent like most Fairmonts. Public areas are pristine. Rooms and washrooms need some updating. Seperate shower and bath. Free internet for FPC members. Bar and bathrobes in room. Lobby bar is excellent with huge projection showing games and live music most nights - great place to get a cocktail after a busy day. I did not try the restaurants. Outdoor pool on the 4th floor (see picture) with some rooms opening to the pool area. The lobby bar converts to a takeout breakfast service in the morning if you are in a hurry with breakfast sandwiches, cappucinos, etc. I would definitely stay again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 20, 2013
Hello,

We are very happy to hear you had such a great experience staying with us. Thank you for noticing our great location in downtown San Jose that is what I keep telling everyone!
We can't wait to welcome you back and we thank you for sharing your experience and photos with everyone on TripAdvisor.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2013

Beautiful hotel. Room was large and spacious and clean. Loved the terrycloth robes. However, the bathroom was showing some age. May have been just our room as the rest of the hotel common areas were pristine. Lovely pool. I was the only one in it at 3 pm. Be aware of the pricey parking fee. Bus stop was nearby and easy to use to get to Shopping on Santana Row. I was on an business trip here-probably would have stayed at a Marriott if not on a expense account.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 20, 2013
Hello,

We are very glad to hear that you enjoyed your experience staying with us during your business trip in San Jose and we can't wait to welcome you back.
We appreciate you for sharing your experience with everyone on TripAdvisor.

Sincerely,
Marshall Jones
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, CT
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 11, 2013

We got a low rate through a discount travel site, and yet the helpful desk clerk Daniel gave us a very nice, spacious room (1417) in the main South Tower, with windows on two sides and a beautiful mountain view. If you are not on a business expense account there are some ways to beat the extra charges on things like pricey parking, internet and meals, as I'll explain below.

Pros: Large nice rooms, very good beds, great toiletries, clean and very quiet. Fast elevators. Good and courteous service. A large and well equipped gym. Live music (and even dancing by guests) in the evening in the lobby bar and eatery. Overall upscale ambience. Good location for interesting restaurants nearby. Rail station for local travel just behind hotel.

Cons: Few freebies. Expensive parking (only valet at $26 per day). $10 per day for internet access, $7 per bottle for water in room (not marked, so beware). No fridge (except an expensive honor bar) or microwave (they want you to patronize their restaurants.) Below are ways to avoid steep extra charges.

Parking: Outside the hotel there is limited metered parking for $1 per hour, but it's limited to just 1 or 2 hours before you need to move (re-feeding meter won't do per posted warning.) Parking from 6pm till 9am is free but most places close by allow no parking between 3am and 6am so you can't park there overnight. There are garages within 3 blocks that charge a flat rate of just $5 but many start their day at 6am so you essentially pay $10 for overnight parking. The outdoor lot opposite Safeway (153 S. 3rd St) is essentially free from midnight till 8am next day as there's no attendant, and you pay a flat $5 if you keep your car longer than that.

But we did find free overnight street parking on 4th St between E. San Carlos St and E. San Salvador St. Also free (but move your car by 11am next day) on E. William St between 3rd and 4th St. There should be other such places as well.

Internet: It's really simple to apply online for the Fairmont President's Club. You get your membership no. right away and on supplying it at check in your internet is free.

Transport to San Jose Airport, etc.: The local train (VRA, station on 1st St just behind Fairmont) enables you to go to San Jose Airport for $2 with a quick changeover to the free airport shuttle after 6 stops - total time taken is under 30 minutes. You can go all the way to San Francisco by rail for $9 and the unlimited day travel pass costs $18. Of course there's the faster taxi option from the concierge desk - it's about $20 to SJC and good for multiple travelers.

Eating: San Jose Downtown near the hotel was more interesting than we thought, with many good and inexpensive eateries. Many parking garages also accept validation from local restaurants and stores for free parking.

Room Tip: In the Main (South) Tower there are lots of corner rooms, and rooms with wide windows with excellent...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 11, 2013

We stayed here for a family wedding over Labor Day weekend. It was a nice, clean hotel but just not up to par with typical Fairmont expectations and quality. The room seemed more comparable to a Hampton Inn, it was somewhat modern and updated but there was nothing luxurious about it. The shower/bathroom was just Ok but I did use their rose body wash and it was nice. The location is great however, right in the heart of downtown San Jose, walking distance to many restaurants and things to do. It is right next to the Museum of Art. The pool seemed really nice although we did not have time to use it with all of the events going on. I do not know if I would return, it is comfortable but nothing spectacular.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 17, 2013
Hello,

We thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark.

I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

We stayed here for several nights on a relocation trip earlier this year. We were treated like royalty from the moment we arrived.
My husband was upgraded to a King Suite which had a nice view. The room was large and gave us room to stretch out in comfort.
One of the most comfortable beds anywhere.
Being relocated there were sever nice amenities and features that made our stay great. The super big walk in closet was any woman's dream.
I want to thank the entire staff for making my stay wonderful.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, September 17, 2013
Hello,

We are very happy to hear you and your husband had such an amazing experience staying with us. We can't wait to welcome you back! We thank you for sharing your experience with everyone on TripAdvisor.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Luxury Hotel in San Jose
#4 Family Hotel in San Jose
#4 Romantic Hotel in San Jose
#5 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont

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