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“Good Business Trip Hotel” 3 of 5 stars
Review of The Fairmont San Jose

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The Fairmont San Jose
4.5 of 5 Hotel   |   170 South Market Street, San Jose, CA 95113   |  
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20% Off Room/Food & Drink
Ranked #8 of 74 Hotels in San Jose
GreenLeadersPlatinum level
Santa Monica, California
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Good Business Trip Hotel”
3 of 5 stars Reviewed August 5, 2013

I stayed here for business in April. The hotel has a great bar to meet clients and colleagues. Philz coffee is around the corner. My favorite store, Muji, is just outside the front door of the hotel.

Rooms were clean and big. Nice looking shampoo amenities, though not my favorite brand. Irony is the Conde Nast rated these as the best to take home with you. I love being introduced to something new, but wasn't convinced to being a customer. My favorites are Aveda and Kiehl.

View from my room was nice, pool looked inviting, though no time to jump in.
Easy valet parking and easy pick-up every morning.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, August 9, 2013
Hello,

We would like to thank you for choosing to stay with us at The Fairmont San Jose! I know that you always have a choice between hotels and we are pleased that you have chosen ours. Your business truly is important to us. We also thank you for sharing your suggestions and the photos with everyone on TripAdvisor.

If you have any additional questions and comments, I would love to discuss your experience in further detail. Please feel free to contact me at your earliest convenience. Thank you.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,091 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Beaverton, Oregon
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 5, 2013

Just got home from a 3 day conference at the Fairmont. Everything was great! I really enjoyed lunch each day on the patio with the palms next to the hotel (between the hotel and the museum). So nice to get outside each day and enjoy some beautiful weather. My only complaint, as well as everyone else's was the ballroom we were meeting in was too cold.

My room was in the new tower and was very nice, clean and good sized. Walkway between buildings on the second floor made moving around easy. Staff was excellent except I called down to see if I could get a new shower head as the one in my room sprayed all over. Front desk said they would send someone right up but I don't think it ever got changed and no word from desk. May have just gotten lost...

Overall great stay and can't wait to go back.

Room Tip: New tower has very nice rooms and is easy to get to from lobby.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, August 9, 2013
Hello,

We are very pleased to hear that you enjoyed your experience staying with us during your conference on our property, and can't wait to welcome you back.

We apologize for any inconvenience caused by the defective shower head in your room. Please contact us at your earliest convenience and let us know which room you were staying in. We would like to solve the situation. Thank you.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork - Ireland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 4, 2013

Stayed here twice, both times in suites. Upgraded on the day at check in, very reasonable too. It's a really classy hotel. All staff are great and customer service top notch, mind you, you are paying for it and should expect it. I wold recommend.

Room Tip: Ask about suite upgrades on the day yo check in, you might be pleasantly surprised.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 28, 2013 via mobile

Booked this on Hotwire. This hotel is a definite yes. Great lobby, restaurant offering and bar scene. Live music and a good crowd filled up the place to a welcoming atmosphere and energy from the moment we hit the door.
Location downtown afforded easy access to walking this lovely district.
The only negative was two missing tiles in the shower where they appeared to be working.
I would stay here again with no hesitation.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, August 9, 2013
Hello,

We are very happy to hear you had such a wonderful experience staying with us, and you enjoyed the live music in our lobby lounge.

We thank you for sharing your experience with everyone on TripAdvisor.

Sincerely,
Marshall Jones
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Top Contributor
263 reviews 263 reviews
52 hotel reviews
Reviews in 85 cities Reviews in 85 cities
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed July 27, 2013

Not usually the sort of property I go for, but there's not all that much choice in San Jose and this seemed to be the best rated.

Bit of a queue at check-in and check-out and they didn't seem to have properly understood the instructions sent to them by my work's booking agent.

I was on the 8th floor in the main building with a view out over the pool. Room was very spacious, but quite old fashioned in decor. Still in good condition and clean though. Air conditioning was a bit noisy which was annoying though. Shower wasn't great and the towels seemed a bit old too.

Went in the pool one evening for a quick swim but the water was a bit warm for any serious exercise, water wasn't all that clear either. Would be a nice place to relax though.

There was a pretty bad band playing in the lobby on the evening we arrived but we found a couple of nice bars around the corner that were better.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, August 9, 2013
Hello,

We thank you for taking the time to post your review. It is reviews like these that allow us to find opportunities for improvement and it seems here we have missed the mark. Providing exceptional service for our guests is of the utmost importance to us.

I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chino Hills, California
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 26, 2013 via mobile

This hotel is GREAT!! The location is excellent with many things to do, places to eat, and things to see within walking distance; many right next door and outside the doors of the hotel. The hotel itself is very upscale, but doesn't make you feel intimidated. The rooms are very spacious and the decor is comforting and warm. The staff was very helpful, professional, and friendly. We would definitely stay in this hotel again!

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSanJose, Director of Sales at The Fairmont San Jose, responded to this review, August 9, 2013
Hello,

We are very glad to hear that you enjoyed your experience staying with us in San Jose, and can't wait to welcome you back. We appreciate you for sharing your remarkable experience with everyone on TripAdvisor.

Sincerely,
Marshall Jones
Director of Sales and Marketing
marshall.jones@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2013

the location is the best thing about this hotel. helpful staff but it took 12 minutes for a bell hop to show up and help with bringing our luggage from valet to room which was annoying as there was
no self parking available and $26 for parking each day

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Romantic Hotel in San Jose
#3 Luxury Hotel in San Jose
#3 Business Hotel in San Jose
#7 Best Value Hotel in San Jose
#7 Family Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont

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