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“Exceed Expectations! Secure ... For a Reason.” 4 of 5 stars
Review of The Fairmont San Jose

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The Fairmont San Jose
4.5 of 5 Hotel   |   170 South Market Street, San Jose, CA 95113   |  
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Ranked #8 of 73 Hotels in San Jose
Certificate of Excellence 2014
GreenLeadersPlatinum level
Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Exceed Expectations! Secure ... For a Reason.”
4 of 5 stars Reviewed May 22, 2013

The Fairmont Hotel exceed my expectations. This property is well maintained with accommodating staff, large clean rooms, and secure buildings.

The three things I did not care for:

- The "complementary" wifi was extremely slow, I was better off paying for the "premium version." Wait, aren't we in Silicon Valley?
- The day of check-out, the maid knocked on my door at 8 AM to inventory the mini bar. Unacceptable!
- Security was always at the top of my mind as this is a top tier hotel in the homeless district apparently - hence secure buildings.

Green Features: They offered to "go green" with towels, I opted for Fresh Towels, daily.
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Nortre Califonkneeonee
Top Contributor
123 reviews 123 reviews
20 hotel reviews
Reviews in 50 cities Reviews in 50 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 20, 2013

Went there on a Wednesday to see the Rolling Stones. Lobby bar was beautiful. Quick fast check in but no shuttle to HP Pavilion- told to use Taxi. Beds were very nice. View of the pool nice, but it appears that pool needs some real attention. Bathroom contained the lowest toilet I have ever tried to stand back up from. Even my wife Midget Dwarf said it was really low. Had a tub and a shower yet shower not hand held- come on get with the year 2000.
Despite Lobby bar being beautiful- do not- repeat-do not order any of the contemporary and classy Bar Bites, with an Asian twist appetizers. The Mango Almond Chicken was Chicken McNugget quality and the other dish was entirely forgettable- add two drinks for a $68 dollar bill of fast food failure. It made the decision easy- do not eat dinner here. Waitresses gave off the aura of beaten woman syndrome, but the guy who delivered the McNuggets in a suit at least had a smile.

Breakfast I ordered fresh cooked and I think they just schlepped something luke warm off the buffet. As the Stones say: It's a (deleted by censor)

When we came back to the hotel after the Stones they had a 3 piece torch singer group that was really kind of fun. Drinks were good and we ordered a dessert to share that was up to par.

Tip of the Day Mccormick & Schmick's is next door for dinner

My feelings on the stay were ambivalent to say the least.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulf Beaches, Florida
Top Contributor
131 reviews 131 reviews
54 hotel reviews
Reviews in 44 cities Reviews in 44 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed May 20, 2013

This is a beautiful property over all, however the rooms are about ready for a renovation...they still have the 10 lightbulb vanity mirror and a phone in the bathroom. Had just a little bit of that 80's feel. But the good news is that it was spotless and very comfortable, rooms were large and I had a cool view palm trees and the museum next door. Great location with plenty of restaurants close by. Service was great. Unfortunately I was only there for one day. I got an amazing deal on a travel website.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Top Contributor
260 reviews 260 reviews
22 hotel reviews
Reviews in 72 cities Reviews in 72 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed May 18, 2013

This is an outstanding premium hotel in the heart of San Jose! Wonderful room and service. Very close to the theater, museums, outstanding restaurants, convention center, San Jose State University, and a moderate drive to all that San Francisco has to offer as well. The bar in the lobby is top notch although can get noisy on nights when live music is featured. Overall, I enjoyed staying at this hotel.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Top Contributor
153 reviews 153 reviews
79 hotel reviews
Reviews in 77 cities Reviews in 77 cities
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed May 16, 2013

We had a nice stay at the Fairmont.We had a corner room, with a view. Modern clean rooms, high quality sheets and towels. The bathrooms were a little dated, but they were very clean. The air conditioning was very quiet. I noticed this, after staying at another hotel where the air conditioning was noisy enough to interrupt my sleep.

The lobby bar is really impressive. I'm glad we splurged on the Fairmont.

Room Tip: Corner rooms are large and bright.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guatemala
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 12, 2013

I stayed for a couple of days at this Hotel and by far is the worst Fairmont I have stayed. I personally love the Fairmont group, but this Hotel lacks services that are standard in other Fairmonts. There is no complimentary shuttle service for Presidents Club Members, the pool is a 50s design and the installations, even a filling pipe in one of the sides look awfull. Rooms are average. The best thing is location.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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North Vancouver, Canada
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

Had a great stay, everything you could ask for from a fairmont hotel, spacious clean room, knowledgable friendly and helpful staff. This hotel can be used as a jumping point to many places that are near e.g. Sonoma, Santa Cruz, San Francisco. I have nothing negative to report. We had great meals at the outlets. Our stay was memorable, we'll be back.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Fairmont San Jose

Address: 170 South Market Street, San Jose, CA 95113
Phone Number:
Location: United States > California > San Jose
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#1 Green Hotel in San Jose
#2 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#4 Family Hotel in San Jose
#5 Business Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Fairmont San Jose 4.5*
Number of rooms: 808
Official Description (provided by the hotel):
Refined elegance and sophistication flow into each of the 808 well-appointed non-smoking deluxe guest rooms and suites at The Fairmont San Jose. Located near Silicon Valley in Northern California, this 20-story two tower masterpiece caters to discerning and well-traveled business professionals who expect impeccable quality from their accommodations. Meeting and conference rooms in our San Jose hotel are equipped to handle functions from exquisite receptions to multimedia presentations. Pamper yourself in the luxurious Tova Day Spa where you can relieve the stresses of the 21st century or simply enjoy a quick mani-pedi. A short drive will take you to more than 60 wineries in the Santa Cruz Mountain Appellation, as well as the famous Monterey Peninsula golf courses. ... more   less 
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Also Known As:
The Fairmont San Jose Hotel San Jose
Fairmont San Jose
San Jose Fairmont

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